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Added 19 mins ago
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Program Manager - Retail Technology
Cogniify
Vancouver, BC
- $175,000 to $183,000 CAD / year
- Full-time
Cogniify is hiring a Program Manager in Vancouver to drive delivery for a retail-focused technology and innovation program. You will connect business stakeholders, technology teams and an…
Added 19 mins ago
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General Manager - GTA
Indigo
Toronto, ON
- $61,500 to $81,500 CAD / year
- Full-time
The General Manager translates Indigo’s strategic priorities into entrepreneurial, locally relevant execution that strengthens community connection and brand affinity while delivering a…
Added 19 mins ago
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Project Manager Scrum Master
Reveille Technologies,Inc
Toronto, ON
- Contract
Role: Scrum Master / Project & Delivery leader – Data Governance
Added 19 mins ago
JT
Product Manager
Jobility Talent Solutions
Toronto, ON
- Contract
…value and effort sizing to inform cost estimates and support delivery…
Added 19 mins ago
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Data Project Manager
Iris Software Inc.
Toronto, ON
- Contract
Iris’s leading financial client is looking for Data Project Manager to join their team at Toronto, ON(Hybrid) location.
Added 20 mins ago
Senior Program Manager
MongoDB
Toronto, ON
…how we respond over time. We’re looking for a Senior Program Manager to strengthen the function’s ability to deliver its program priorities consistently across regions through focused…
Added 36 mins ago
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Plant Manager
Carlisle
Crossfield, AB
- Full-time
The Plant Manager is accountable for the site team, overall manufacturing processes, and the physical facility. This includes accountabilities for Safety, Quality, Delivery, Cost, People,…
Added 50 mins ago
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Sub-Agent (Renewables)
Aureos Capital
Vanguard, SK
- Full-time
Assist the Project Manager in the delivery of project objectives relating to safety, quality, programme and cost.
Added 50 mins ago
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Plant Manager
Carlisle Construction Materials
Crossfield, AB
- Full-time
The Plant Manager is accountable for the site team, overall manufacturing processes, and the physical facility. This includes accountabilities for Safety, Quality, Delivery, Cost, People,…
Added 50 mins ago
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shift supervisor - Store# 49328, ESPACE BOUVIER
Starbucks
Quebec, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 50 mins ago
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Senior Site Reliability Engineer – Adobe Cloud & Edge Delivery
N2P Systems
Toronto, ON
- Full-time
Experience with Adobe Experience Manager (AEM), Edge Delivery Services, or similar vendor-managed web delivery platforms.
Added 50 mins ago
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AI Engineer
Guidepoint
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…and create new AI-enabled products to optimize the seamless delivery of our…
Added 50 mins ago
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shift supervisor - Store# 23595, COTE-DES-NEIGES & EDOUARD-MONTPETIT
Starbucks
Montreal, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 50 mins ago
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shift supervisor - Store# 23511, CREMAZIE & CASGRAIN
Starbucks
Montreal, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 50 mins ago
TM
Account Manager
Tech Mahindra
Montreal, QC
- Full-time
Added 50 mins ago
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shift supervisor - Store# 04057, ST MARTIN
Starbucks
Laval, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 50 mins ago
S
shift supervisor - Store# 63110, FAUBOURG CARIGNAN
Starbucks
Carignan, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 50 mins ago
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Senior Manager of Software Engineering
Morningstar
Toronto, ON
- Full-time
Measure whether it's working - cycle time across the full delivery lifecycle rather than coding alone, rework rate on agent-authored work, and no compromise in quality, security,…
Added 1 hour ago
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Customer Success Manager
Pontosense
Toronto, ON
- Full-time
We are scaling. One of the largest deals in our history is in delivery, and more home care agencies are coming on board every month. The team is doubling over the next year and a half.…
Added 1 hour ago
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Manager, Customer Support
Pontosense
Toronto, ON
- Full-time
We are scaling. Our consumer product launches in January, one of the largest deals in our history is in delivery, and the team doubles over the next year. Every one of those adds customers,…
Added 1 hour ago
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Supply Chain Manager
Pontosense
Toronto, ON
- Full-time
We are scaling. One of the largest deals in our history is in delivery, our consumer product launches in January, and the team doubles over the next year. Every one of those needs sensors…
Added 1 hour ago
Delivery Manager
EXL
Canada
Lead full lifecycle delivery of data and AI solutions – from discovery and design through development, deployment, and adoption.
Added 1 hour ago
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Chargé(e) de projets senior en architecture | Senior Architecture Project Manager
SUMUScollab
Montreal, QC
- Full-time
You turn client needs into tangible projects. As both a project manager and trusted advisor, you take ownership of projects from concept through delivery, ensuring alignment between the…
Added 1 hour ago
PI
QA/QC Manager
Promart Industrial
Sarnia, ON
- Full-time
We need a QA/QC Manager who is excited by that challenge and wants to help us build something exceptional.
Added 1 hour ago
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Sales Manager_Onshore Canada
Bayswater
Toronto, ON
- Full-time
We are looking for an driven, commercially minded and relationship-focused Regional Sales Manager – Onshore Canada to grow Bayswater’s presence and student recruitment across the Canadian…

Brex

Product Operations Manager

Vancouver, BC, Canada

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.

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Job details

Pay: The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.
Posting language: English
Posted: Oct 8, 2026

Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands.

This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities:

Launch readiness and enablement

Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves.
Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness.
Engage early in launches, using customer and product insights to shape the product experience.
Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives.

Documentation and product knowledge

Own the lifecycle and quality of product documentation, keeping Help Center articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear.
Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.

Data and automation

Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses.
Expand team automation and set standards for effective AI use, including where human judgment remains essential.

Team and cross-functional leadership

Lead and develop a team of four product-domain owners, setting clear expectations and managing performance and career growth.
Partner across product and customer-facing teams to deliver accurate, timely enablement, balancing readiness with delivery speed and making practical trade-offs.
Communicate performance and strategy to CX leadership and executives, translating data into clear insights that drive decisions.

Requirements

4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech.
Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs.
Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome.
Proven ability to scale cross-functional processes and influence partner teams without formal authority.
Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize.
Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes.
Clear, precise communication across technical and non-technical audiences, including presenting data to leadership.
Sound prioritization under competing demands and adaptability as processes and business needs change.

Bonus points

Background in fintech, financial services, or enterprise SaaS.
Experience as a Product Manager.
1+ years managing or developing a team of 3+ individual contributors.
Familiarity with structuring and maintaining product knowledge for AI systems at scale.
Experience with self-service and containment metrics.
Proficiency with tools such as Linear, Guru, Sanity, and Hex.
Experience running cross-functional governance forums or advisory boards.
A track record of turning operational insights into product roadmap changes.

Compensation

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

You will lead the Product Operations team to manage operational readiness for product launches and oversee product knowledge documentation. Additionally, you will define actionable metrics, drive automation initiatives, and provide cross-functional leadership to ensure successful product delivery.

Requirements

The role requires 4+ years of experience in Product Operations, Product Management, or Program Management within a fast-paced tech or fintech environment. Candidates must demonstrate strong analytical skills, experience with AI automation, and the ability to lead cross-functional processes.

Skills

Product operations
Product management
Program management
Launch readiness
Data analysis
Automation
AI integration
Cross-functional leadership
Documentation management
Metrics definition
Stakeholder management
Process improvement
Crisis response
Team development
Fintech
SaaS

Benefits

Equity
Hybrid work environment
Flexible work arrangements
Four weeks of fully remote work per year

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Fintech
SaaS
AI-native automation
Launch readiness
Help Center
Knowledge base
Linear
Guru
Sanity
Hex
Cross-functional governance
Metrics
Dashboards
Product lifecycle
Customer success
Operational efficiency
Release management
Documentation
AI agents

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