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Added 6 mins ago
CT
Transitional Case Manager, Substance Use Disorder Service (SUDS)
CMHA Thames Valley Addiction and Mental Health Services
London, ON
- $27.14 to $30.01 CAD / hour
- Full-time
Transitional Case Manager Addictions, Substance Use Disorder Service (SUDS)
Added 6 mins ago
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Manager, Amusement Electronics Technician or Games or AV
Cineplex
AB · W. Edm. The Rec Room
- Full-time
Provide occasional guidance to the primary function of others, including training and guidance to solve any problems that may pop up.
Added 6 mins ago
BG
Territory Manager
Brandt Group of Companies
Calgary, AB
- Full-time
Brandt Tractor Ltd is currently seeking a Territory Manager for our Calgary Construction and Forestry location.
Added 6 mins ago
BG
Partsperson - Lead
Brandt Group of Companies
Saskatoon, SK
- Full-time
This position is responsible for supporting the Parts Manager in the daily operation of the Parts Department by coordinating workflow, maintaining inventory accuracy, and ensuring…
Added 6 mins ago
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Associate, Operations – Deposits and Payments
BMO
Montreal, QC · HO
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support…
Added 6 mins ago
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Anti Money Laundering, Team Lead
BMO
Toronto, ON · YNG
- Full-time
May assist manager to coordinate, schedule and assign tasks.
Added 6 mins ago
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Managing Director, Head of Financial Engineering
BMO
Toronto, ON · FCP
- Full-time
Added 6 mins ago
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Senior Relationship Manager
BMO
St. John's, NL
- Full-time
Senior Relationship Manager, Commercial Banking
Added 6 mins ago
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Strategic Sourcing Manager
BMO
Toronto, ON · YNG
- Full-time
The Sourcing Manager, External Labor supports end-to-end sourcing for BMO's External Labor portfolio, including professional services, advisory services, technology services, staff…
Added 6 mins ago
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Senior Analyst, Research Operations
OICR
ON · MaRS Centre, Toronto, Ontario
- Contract
…OICR’s research programs and projects by acting as Project Manager, Business Analyst and Systems Administrator for OICR’s budget, payments, expense reporting and financial reconciliation…
Added 6 mins ago
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Loss Prevention Manager - Head Office (Yorkdale Mall)
Retailors
Toronto, ON · North York, Ontario
- Full-time
The Manager will reinforce the organization's core values and support company compliance in accordance with company policies and applicable legislation. This role will partner closely with…
Added 6 mins ago
BT
Carrier Operations Specialist
Bison Transport Inc.
Winnipeg, MB · Mississauga, ON
- Full-time
Internal Title: Fleet Manager - Fleet Management Program (FM FMP)
Added 6 mins ago
BC
Project Coordinator - Civil Works - Major Projects - EHTH
Bird Construction
Mississauga, ON
- Full-time
Project Coordinator - Civil Works - Major Projects - EHTHReporting to the Project Manager for Civil infrastructure, the Project Coordinator will work closely with the Cross Functional Team…
Added 6 mins ago
PC
Support Group & Peer Mentor Coordinator
Parkinson Canada
Remote, Canada
- $50,000 to $60,000 CAD / year
- Full-time
- Remote
Working closely with the Manager, Peer Support and Volunteer Engagement, the Coordinator supports the delivery, growth, and continuous improvement of peer support programs through volunteer…
Added 6 mins ago
FT
Student Awards Team Lead - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Reporting to the Manager, Student Awards, the Student Awards Team Lead is responsible for guiding and overseeing the work of the Student Awards staff. The incumbent is responsible for…
Added 6 mins ago
FT
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Disseminate project information and co-ordinate training requirements for the Registrar's Office
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HS&E Advisor
Ledcor
Calgary, AB · Edmonton, AB · Saskatoon, SK
- Full-time
Provide field supervisors and employees with services and advice on HS&E related issues, conduct site safety orientation for new employees and internal HS&E related training where required
Added 6 mins ago
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Implementation Manager
Northwestel
Iqaluit, NU · Ottawa, ON
- Full-time
The Implementation Manager, reporting to, Senior Manager, is accountable for managing capital projects relating to implementation of Northwestel systems, facilities and equipment based on…
Added 6 mins ago
IF
Unit Claims Manager, Appraisal, Northern Alberta
Intact FC
AB
- Full-time
We’re looking for a Unit Claims Manager, Appraisal, to join our growing team in Northern Alberta and based in Edmonton!
Added 15 mins ago
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Restaurant manager
Hawker
Toronto, ON
- From $37.5 CAD / hour
- Full-time
- On-site
Hire and oversee training and supervision of staff
Added 21 mins ago
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Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse a is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse a is responsible for maintaining a high standard of patient…
Added 21 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse a is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse a is responsible for maintaining a high standard of patient…
Added 21 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse a is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse a is responsible for maintaining a high standard of patient…
Added 21 mins ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Job Description: The Registered Nurse a is responsible to the Nursing Unit Manager or Director of Nursing. The Registered Nurse a is responsible for maintaining a high standard of patient…
Added 21 mins ago
HI
Auto Mobile Advisor
HUB International
Duncan, BC
- Full-time
As an Auto Mobile Advisor, reporting to the Branch Manager, you will build, serve, and maintain relationships with clients and local dealerships throughout the community to provide diverse…

Brex

Product Operations Manager

Vancouver, BC, Canada

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.

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Job details

Pay: The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.
Posting language: English
Posted: Oct 8, 2026

Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands.

This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities:

Launch readiness and enablement

Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves.
Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness.
Engage early in launches, using customer and product insights to shape the product experience.
Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives.

Documentation and product knowledge

Own the lifecycle and quality of product documentation, keeping Help Center articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear.
Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.

Data and automation

Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses.
Expand team automation and set standards for effective AI use, including where human judgment remains essential.

Team and cross-functional leadership

Lead and develop a team of four product-domain owners, setting clear expectations and managing performance and career growth.
Partner across product and customer-facing teams to deliver accurate, timely enablement, balancing readiness with delivery speed and making practical trade-offs.
Communicate performance and strategy to CX leadership and executives, translating data into clear insights that drive decisions.

Requirements

4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech.
Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs.
Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome.
Proven ability to scale cross-functional processes and influence partner teams without formal authority.
Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize.
Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes.
Clear, precise communication across technical and non-technical audiences, including presenting data to leadership.
Sound prioritization under competing demands and adaptability as processes and business needs change.

Bonus points

Background in fintech, financial services, or enterprise SaaS.
Experience as a Product Manager.
1+ years managing or developing a team of 3+ individual contributors.
Familiarity with structuring and maintaining product knowledge for AI systems at scale.
Experience with self-service and containment metrics.
Proficiency with tools such as Linear, Guru, Sanity, and Hex.
Experience running cross-functional governance forums or advisory boards.
A track record of turning operational insights into product roadmap changes.

Compensation

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

You will lead the Product Operations team to manage operational readiness for product launches and oversee product knowledge documentation. Additionally, you will define actionable metrics, drive automation initiatives, and provide cross-functional leadership to ensure successful product delivery.

Requirements

The role requires 4+ years of experience in Product Operations, Product Management, or Program Management within a fast-paced tech or fintech environment. Candidates must demonstrate strong analytical skills, experience with AI automation, and the ability to lead cross-functional processes.

Skills

Product operations
Product management
Program management
Launch readiness
Data analysis
Automation
AI integration
Cross-functional leadership
Documentation management
Metrics definition
Stakeholder management
Process improvement
Crisis response
Team development
Fintech
SaaS

Benefits

Equity
Hybrid work environment
Flexible work arrangements
Four weeks of fully remote work per year

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Fintech
SaaS
AI-native automation
Launch readiness
Help Center
Knowledge base
Linear
Guru
Sanity
Hex
Cross-functional governance
Metrics
Dashboards
Product lifecycle
Customer success
Operational efficiency
Release management
Documentation
AI agents

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