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Added 34 mins ago
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Asset Protection Partner
sephora.com
Toronto, ON
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 1 hour ago
S
Asset Protection Partner
sephora.com
Dartmouth, NS
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 3 hours ago
W
IT Support Specialist
WalterFedy
Calgary, AB
- Full-time
Support security operations and cyber policy compliance: alert response, incident containment, vulnerability and patch management.
Added 4 hours ago
AI
Guest Services Agent
Accent Inns
Victoria, BC
- Full-time
Accent Inns, the hotel with a rubber duck in every room, is searching for a Guest Services Agent (Full-Time) to join our flock of totally unique and fun-loving individuals at our Victoria…
Added 5 hours ago
WC
(CAN) Regulated Pharmacy Technician
Walmart Canada
St. Thomas, ON
- Full-time
…and the prescription is released to the correct customer or…
Added 6 hours ago
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Client Success Representative
Vistera
Coquitlam, BC
- $80,000 to $85,000 CAD / year
- Full-time
…HR, and finance experts through our platform. Vero, our multi-agent orchestration layer, does the intake, research and prep. An experienced expert signs off on every…
Added 6 hours ago
PS
Intern, GenAI and Digital Workplace (January – April 2027)
Public Sector Pension Investment Board
Montreal, QC
- Full-time
…maximizing the value delivered by the Technology, Data, and Operations (TDO) group to PSP’s various business…
Added 7 hours ago
PI
Intern, GenAI and Digital Workplace (January – April 2027)
PSP Investments | Investissements PSP
Montreal, QC
- Full-time
…maximizing the value delivered by the Technology, Data, and Operations (TDO) group to PSP’s various business…
Added 8 hours ago
S
Program Manager, Indigenous Health
Sanya’k̓ula
Vancouver, BC
- Full-time
…variety of internal and external partners and stakeholders in support of the development, implementation, and evaluation of strategic anti-Indigenous racism research, policy, and knowledge…
Added 8 hours ago
FT
Team Lead, Enrollment Services - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
…performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to…
Added 8 hours ago
TT
Loss Prevention Store Security Agent
The TJX Companies, Inc.
Halifax, NS · Mississauga, ON · CAN Home Office Mississauga ON
- $37,590 to $52,626 CAD / year
- Full-time
We're seeking a Loss Prevention Store Security Agent to help create a safe, secure, and welcoming environment in our stores. In this impactful role, you’ll be instrumental in theft…
Added 8 hours ago
S
Asset Protection Partner
Sephora
Dartmouth, NS
- $25 to $30 CAD / hour
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 8 hours ago
W
(CAN) Regulated Pharmacy Technician
Walmart
St. Thomas, ON
- Part-time
…and the prescription is released to the correct customer or…
Added 9 hours ago
A
Superviseur de production - Nuit
ABB
Saint-Jean-sur-Richelieu, QC
- Full-time
Capacité à gérer le changement et d’en être un agent
Added 9 hours ago
TH
AI Engineer | Full time | AI Innovations
Trillium Health Partners
ON · ON, Canada
- Full-time
Design, build, and deploy intelligent agents and multi-agent systems that augment clinical and operational workflows, spanning task automation, decision support, and end-to-end process…
Added 9 hours ago
P&
Automation Site Equipment Area Owner/Propriétaire de la zone des équipements du site d'automatisation
Procter & Gamble
Brantford, ON
- Full-time
Partner with Operations to resolve problems/needs at root Cause
Added 9 hours ago
SI
Administrator/Administratrice.eur
Sport Integrity Canada / Sport Intégrité Canada
Ottawa, ON
- Full-time
The Administrator provides administrative, operational, and office coordination support to Sport Integrity Canada. The role is responsible for maintaining efficient office operations,…
Added 9 hours ago
Customer Service, Ramp, and Cargo Agent (Victoria) PT
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 9 hours ago
Customer Service, Ramp, and Cargo Agent (Victoria) PT
Pacific Coastal Airlines
Sidney, BC
Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a…
Added 9 hours ago
SI
U.S. Preclearance Passenger Agent - Aéroport intl. Jean-Lesage YQB
Swissport International AG
Quebec, QC
- Part-time
The U.S. Preclearance Passenger Agent is responsible for assisting with the pre-screening and processing of passengers travelling to the United States, ensuring that required travel…
Added 9 hours ago
AI
Benefits Agent - No Experience Required - Remote
American Income Life Insurance Company
Remote, Canada
- Full-time
- Remote
With operations throughout the United States, Canada, and New Zealand, along with its subsidiary National Income Life Insurance Company in New York, our organization has built a strong…
Added 10 hours ago
AC
Ramp Agent (Station Attendant) – Airport - Full-Time
Air Canada
St. John's, NL
- Full-time
…the standard health, dental and pension. We want to give you support across all areas of your lifestyle – from your finances with our annual profit sharing award, to your mental…
Added 10 hours ago
M
Sr. Software Developer
McKesson
Mississauga, ON
- Full-time
McKesson is seeking a Sr. Software Developer to design, build, and scale modern software solutions that support healthcare technology innovation. In this role, you will help deliver secure,…
Added 10 hours ago
EN
Senior Forward Deployed Engineer (10570) Toronto, Canada
Extreme Networks
Toronto, ON
- Full-time
…networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented…
Added 10 hours ago
D
Advisory Agent - Member and Client Experience
Desjardins
Repentigny, QC · Caisse Desjardins Pierre-Le Gardeur
- Full-time
As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…

Brex

Product Operations Manager

Vancouver, BC, Canada

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.

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Job details

Pay: The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.
Posting language: English
Posted: Oct 8, 2026

Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands.

This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities:

Launch readiness and enablement

Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves.
Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness.
Engage early in launches, using customer and product insights to shape the product experience.
Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives.

Documentation and product knowledge

Own the lifecycle and quality of product documentation, keeping Help Center articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear.
Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.

Data and automation

Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses.
Expand team automation and set standards for effective AI use, including where human judgment remains essential.

Team and cross-functional leadership

Lead and develop a team of four product-domain owners, setting clear expectations and managing performance and career growth.
Partner across product and customer-facing teams to deliver accurate, timely enablement, balancing readiness with delivery speed and making practical trade-offs.
Communicate performance and strategy to CX leadership and executives, translating data into clear insights that drive decisions.

Requirements

4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech.
Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs.
Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome.
Proven ability to scale cross-functional processes and influence partner teams without formal authority.
Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize.
Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes.
Clear, precise communication across technical and non-technical audiences, including presenting data to leadership.
Sound prioritization under competing demands and adaptability as processes and business needs change.

Bonus points

Background in fintech, financial services, or enterprise SaaS.
Experience as a Product Manager.
1+ years managing or developing a team of 3+ individual contributors.
Familiarity with structuring and maintaining product knowledge for AI systems at scale.
Experience with self-service and containment metrics.
Proficiency with tools such as Linear, Guru, Sanity, and Hex.
Experience running cross-functional governance forums or advisory boards.
A track record of turning operational insights into product roadmap changes.

Compensation

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

You will lead the Product Operations team to manage operational readiness for product launches and oversee product knowledge documentation. Additionally, you will define actionable metrics, drive automation initiatives, and provide cross-functional leadership to ensure successful product delivery.

Requirements

The role requires 4+ years of experience in Product Operations, Product Management, or Program Management within a fast-paced tech or fintech environment. Candidates must demonstrate strong analytical skills, experience with AI automation, and the ability to lead cross-functional processes.

Skills

Product operations
Product management
Program management
Launch readiness
Data analysis
Automation
AI integration
Cross-functional leadership
Documentation management
Metrics definition
Stakeholder management
Process improvement
Crisis response
Team development
Fintech
SaaS

Benefits

Equity
Hybrid work environment
Flexible work arrangements
Four weeks of fully remote work per year

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Fintech
SaaS
AI-native automation
Launch readiness
Help Center
Knowledge base
Linear
Guru
Sanity
Hex
Cross-functional governance
Metrics
Dashboards
Product lifecycle
Customer success
Operational efficiency
Release management
Documentation
AI agents

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