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Added 9 mins ago
NB
Associate
National Bank of Canada
Baie-Comeau, QC
- Full-time
Analyze client accounts to prepare for activities that support wealth advisors in their business development
Added 9 mins ago
IR
Production Supervisor
Ingersoll Rand
Acheson, AB
- Full-time
We are seeking an experienced and driven Operations Supervisor to oversee and coordinate various aspects of the shop and operations workflow. The ideal candidate will manage a team of 10…
Added 9 mins ago
CB
Program Coordinator
Columbia Basin Trust
Cranbrook, BC
- Full-time
…This position is responsible for managing and coordinating the operations of various Delivery of Benefits programs supporting environmental, social and economic well-being in the Columbia…
Added 9 mins ago
DQ
assistant manager, restaurant
Dairy Queen
Courtenay, BC
- Full-time
Facilitates access to Elders who can offer support and guidance to Indigenous workers
Added 9 mins ago
P&
Ingenieur(e) de projets / Project Engineer
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 9 mins ago
TU
Practice Education Coordinator
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
This position reports to the Manager, Clinical Practice Placement Unit (CPPU). As it relates to Clinical Associate hiring, receives some functional oversight from the Manager of Operations…
Added 9 mins ago
LC
Ingénieur senior (Gestionnaire, projet ingénierie)
Lactalis Canada
Granby, QC
- Full-time
Promote excellence across all activities and functional groups to support safe operations, product quality, reliability, increased productivity, waste reduction, and cost optimization.
Added 9 mins ago
BG
Manufacturing Supervisor
BOLD Growth
Saskatoon, SK
- Full-time
Reporting to the Manufacturing Manager, you'll lead daily operations, support employee development, and ensure production runs safely, efficiently, and in accordance with quality standards.
Added 9 mins ago
R
Property Manager
RaisaHR
AB · Edmonton, AB
- Full-time
Our client is looking for an experienced, RECA-licensed Property Manager to oversee a portfolio of multifamily residential properties and play a key role in supporting the company's…
Added 9 mins ago
CS
Quality Engineer
Cooper Standard
Stratford, ON
- Full-time
We currently have an opening for a Quality Engineer for our Stratford Sealing operations, located at 703 Douro St, Stratford, Ontario. This position offers a competitive salary of…
Added 9 mins ago
NP
General License Condominium Manager (OLCM)
Nova Property Management Experts
Ottawa, ON
- Full-time
Directing and delegating to your Limited Licensed Manager, who supports preventative maintenance and day-to-day operations
Added 9 mins ago
P&
Gestionnaire principal, stratégies de tarification et transactions / Senior Manager, Pricing & Lifecycle Strategy
Pratt & Whitney
Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 9 mins ago
UO
Laboratory Technician, Microbiome Therapeutics
University of Calgary
Calgary, AB
- Full-time
This position reports to the CCMT Program Manager and supports a translational research and development program focused on live biotherapeutic products (LBPs) derived from the human…
Added 9 mins ago
TU
Student Financial Business Support Analyst
The University of British Columbia
Vancouver, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
…The Student Financial Business Analyst position report to the Manager, Student Financial Support and Associate Director, Business Solutions and…
Added 9 mins ago
UO
Manager, Equity, Diversity and Inclusion (EDI) in Research, Research Services
University of Calgary
Calgary, AB
- Full-time
…racialized persons, and members of LGBTQ2S+ communities. The Manager, EDI in Research will advance this initiative through development and implementation of support frameworks and guidance…
Added 9 mins ago
T
Account Manager, Sourcing
Tag
Montreal, QC · Greater Montreal Metropolitan Area
- $100,000 to $110,000 CAD / year
- Full-time
This role will be responsible for executing service delivery at Tag. The Account Manager,
Added 9 mins ago
GL
Supervisor, R&D Technical Operations
Gay Lea Foods
Hamilton, ON
- Full-time
Lead hands-on lab, pilot, and plant trial activities, including pilot equipment operations, to ensure smooth execution and support project needs across R&D.
Added 9 mins ago
KG
Regional Manager
Kevito Group
Vancouver, BC
- Full-time
Kevito Group is seeking a Regional Manager to oversee the performance and operations of Chatime locations across British Columbia.
Added 9 mins ago
C
Learning and Development Program Manager
CareerJoy
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Proximity to Ottawa to support hybrid operations, local partner engagements, and occasional
Added 9 mins ago
DL
Apply HR Specialist
DynaIndustrial LP
Saskatoon, SK
- Full-time
…across Western Canada. We are looking for an HR Specialist to support our Saskatoon operations and play a key role in recruitment, employee relations, training, engagement, and workforce…
Added 9 mins ago
AC
Senior Programme Manager- Electrification
Accenture Construct
Toronto, ON
- Full-time
The Senior Programme Manager – Electrification is responsible for the overall leadership, planning and successful delivery of complex railway electrification programmes, including Overhead…
Added 9 mins ago
SI
Senior Manager, Corporate Administration/Gestionnaire principal, administration corporative
Sport Integrity Canada / Sport Intégrité Canada
Ottawa, ON
- Full-time
Reporting to the Director, Finance, Human Resources and Administration, the Senior Manager, Corporate Administration provides leadership in the implementation of corporate priorities and…
Added 9 mins ago
CG
Assistant Manager - Environmental Services
Compass Group Canada
Brampton, ON
- Full-time
As the Assistant Manager, Environmental Services , you are responsible for supporting the delivery of high-quality environmental and support services in a fast‑paced acute care hospital…
Added 9 mins ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
…applications and services. This role operates within the Technology Operations team with primary accountability for Incident Management, Change Management, Problem Management, Database…
Added 9 mins ago
VT
Change Management Specialist - AI Adoption
Vision Talent Co.
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Vision Talent is supporting a leading Canadian bank, they are seeking a Change Manager to support the adoption of an AI rollout. This is an initial 12 month contract term and a hybrid role…

Brex

Product Operations Manager

Vancouver, BC, Canada

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.

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Job details

Pay: The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.
Posting language: English
Posted: Oct 8, 2026

Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands.

This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities:

Launch readiness and enablement

Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves.
Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness.
Engage early in launches, using customer and product insights to shape the product experience.
Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives.

Documentation and product knowledge

Own the lifecycle and quality of product documentation, keeping Help Center articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear.
Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.

Data and automation

Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses.
Expand team automation and set standards for effective AI use, including where human judgment remains essential.

Team and cross-functional leadership

Lead and develop a team of four product-domain owners, setting clear expectations and managing performance and career growth.
Partner across product and customer-facing teams to deliver accurate, timely enablement, balancing readiness with delivery speed and making practical trade-offs.
Communicate performance and strategy to CX leadership and executives, translating data into clear insights that drive decisions.

Requirements

4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech.
Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs.
Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome.
Proven ability to scale cross-functional processes and influence partner teams without formal authority.
Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize.
Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes.
Clear, precise communication across technical and non-technical audiences, including presenting data to leadership.
Sound prioritization under competing demands and adaptability as processes and business needs change.

Bonus points

Background in fintech, financial services, or enterprise SaaS.
Experience as a Product Manager.
1+ years managing or developing a team of 3+ individual contributors.
Familiarity with structuring and maintaining product knowledge for AI systems at scale.
Experience with self-service and containment metrics.
Proficiency with tools such as Linear, Guru, Sanity, and Hex.
Experience running cross-functional governance forums or advisory boards.
A track record of turning operational insights into product roadmap changes.

Compensation

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

You will lead the Product Operations team to manage operational readiness for product launches and oversee product knowledge documentation. Additionally, you will define actionable metrics, drive automation initiatives, and provide cross-functional leadership to ensure successful product delivery.

Requirements

The role requires 4+ years of experience in Product Operations, Product Management, or Program Management within a fast-paced tech or fintech environment. Candidates must demonstrate strong analytical skills, experience with AI automation, and the ability to lead cross-functional processes.

Skills

Product operations
Product management
Program management
Launch readiness
Data analysis
Automation
AI integration
Cross-functional leadership
Documentation management
Metrics definition
Stakeholder management
Process improvement
Crisis response
Team development
Fintech
SaaS

Benefits

Equity
Hybrid work environment
Flexible work arrangements
Four weeks of fully remote work per year

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Fintech
SaaS
AI-native automation
Launch readiness
Help Center
Knowledge base
Linear
Guru
Sanity
Hex
Cross-functional governance
Metrics
Dashboards
Product lifecycle
Customer success
Operational efficiency
Release management
Documentation
AI agents

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