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BG
Territory Manager
Brandt Group of Companies
Red Deer, AB
- Full-time
…meet and exceed sales targets, while providing exceptional product knowledge and after-sales support to ensure customer satisfaction and long-term…
Added 1 min ago
PC
Temporary Sales Associate - Part-Time
PVH Corp.
Halton Hills, ON · Retail TH Halton Hills, ON
- Part-time
…HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger’s…
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T
Value Engineer / Business Consultant
Trackunit
London, ON
- Full-time
Partner with Sales, Product, and Customer Success to embed value consulting into the enterprise sales motion from qualification through close and renewal
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T
Customer Support Associate
Trackunit
London, ON
- Full-time
Be the first point of contact for customers, supporting administrative and product-related questions via phone and email with speed, accuracy, and genuine care.
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K
Part-Time Key Lead (Mapleview)
Knix
Burlington, ON
- $22.7 CAD / hour
- Part-time
…store KPIs through effective use of our selling techniques and product knowledge by providing real-time feedback and side-by-side…
Added 1 min ago
RL
Quality Test Engineering Specialist
Romet Limited
ON · Mississauga, ON
- Full-time
…developed and invested in to become an integral member of the Product Planning team. We are looking for a highly motivated, focused, and outgoing person who wants to springboard their…
Added 1 min ago
BN
Full-time Floor Leader - Kitsilano
Bailey Nelson
Vancouver, BC
- Full-time
…through delivering an amazing guest experience with exceptional product knowledge. You’ll support a passionate and committed team to deliver the best possible experience to your customers…
Added 1 min ago
BN
Store Manager - Mayfair Mall
Bailey Nelson
Victoria, BC
- Full-time
A generous product discount not only for you, but for your friends & family as well.
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SI
Internship | Winter 2027
StrategyCorp Inc.
Toronto, ON
- $45,000 CAD / year
- Internship
Experienced in collaborating in teams with a mix of skills and experience levels to deliver outstanding client service and product quality;
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T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada,…
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T
Senior Manager, Operational Resiliency Advisor
TD
Toronto, ON
- Full-time
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T
Senior Private Banker, Business Owner
TD
Barrie, ON
- Full-time
Strong product knowledge across all asset classes that enable wholesome discussions on various wealth topics (tax planning techniques & structure i.e. holdco, opco, family trust, cross…
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Change Manager
TD
Halifax, NS · Markham, ON · Toronto, ON · Montreal, QC
- Full-time
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HR
Adjoint(e), Shopping personnalisé
Holt Renfrew
Montreal, QC
- Full-time
Coordinate alterations, product transfers, COG’s, Holds and other services as required
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Specialist, Quality Assurance
Moderna
Laval, QC
- Full-time
Supporting Material Release, Batch Record Review and Product Disposition activities while demonstrating the flexibility to directly perform these responsibilities when required.
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WM
Plant Maintenance Technician/Millwright, Overnight Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
Recommend improvements to enhance production, equipment performance, and product quality.
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MU
Associate Director Operations and Systems
McGill University
Brown Student Serv.
- Full-time
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CP
Process Engineering lll
Contract Pharmaceuticals
Mississauga, ON
- $95,000 to $110,000 CAD / year
- Full-time
At CPL, we are passionate about pharmaceutical product development and contract manufacturing. Our aim is to be the top choice CDMO in the non-sterile liquid and semi-solid pharmaceutical…
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7
Fresh Food QA Technician
7-Eleven
Richmond, BC
- Full-time
…production practices to ensure compliance with 7-Eleven policies, product specifications, customer expectations, GFSI/SQF requirements, HACCP/Preventive Control Plan requirements, and…
Added 1 min ago
LV
Customer Advisor I
Lee Valley Tools
Ottawa, ON
- Up to $18.75 CAD / hour
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D
Product Owner, Product management
Desjardins
Levis, QC · Montreal, QC
- Full-time
As Product Owner, you will represent the voice of the client in projects and be responsible for the member/client experience. You will consistently prepare a range of products and services…
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C
Senior UI Developer -Vice President
Citi
Mississauga, ON · Toronto, ON
- Full-time
We are seeking a highly skilled and experienced Senior Application Developer to join our dynamic Rates Technology team. This position is responsible for the design, development, and…
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C
Enterprise Account Executive
Cloudera
Toronto, ON
- Full-time
…strategies and competitive landscape and trends Introduce domain product and service experts/specialists while maintaining account…
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C
Business Development Representative, Enterprise
Clio
Toronto, ON
- Full-time
Our Business Development Representative team is a critical part of the engine that drives interest in Clio's product offerings across our prospective customer base. They work with new…
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C
First Nations/Métis/Inuit Candidates - Banking Centre Roles
CIBC
Calgary, AB · Edmonton, AB · Winnipeg, MB · Regina, SK · Saskatoon, SK
- Full-time
…Investor’s Edge, registered products) within the scope of the agreed product mix with Costco. You’ll refer clients for non-deposit account advice and servicing conversations to the…

Brex

Product Operations Manager

Vancouver, BC, Canada

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.

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Job details

Pay: The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.
Posting language: English
Posted: Oct 8, 2026

Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands.

This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities:

Launch readiness and enablement

Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves.
Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness.
Engage early in launches, using customer and product insights to shape the product experience.
Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives.

Documentation and product knowledge

Own the lifecycle and quality of product documentation, keeping Help Center articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear.
Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.

Data and automation

Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses.
Expand team automation and set standards for effective AI use, including where human judgment remains essential.

Team and cross-functional leadership

Lead and develop a team of four product-domain owners, setting clear expectations and managing performance and career growth.
Partner across product and customer-facing teams to deliver accurate, timely enablement, balancing readiness with delivery speed and making practical trade-offs.
Communicate performance and strategy to CX leadership and executives, translating data into clear insights that drive decisions.

Requirements

4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech.
Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs.
Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome.
Proven ability to scale cross-functional processes and influence partner teams without formal authority.
Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize.
Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes.
Clear, precise communication across technical and non-technical audiences, including presenting data to leadership.
Sound prioritization under competing demands and adaptability as processes and business needs change.

Bonus points

Background in fintech, financial services, or enterprise SaaS.
Experience as a Product Manager.
1+ years managing or developing a team of 3+ individual contributors.
Familiarity with structuring and maintaining product knowledge for AI systems at scale.
Experience with self-service and containment metrics.
Proficiency with tools such as Linear, Guru, Sanity, and Hex.
Experience running cross-functional governance forums or advisory boards.
A track record of turning operational insights into product roadmap changes.

Compensation

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

You will lead the Product Operations team to manage operational readiness for product launches and oversee product knowledge documentation. Additionally, you will define actionable metrics, drive automation initiatives, and provide cross-functional leadership to ensure successful product delivery.

Requirements

The role requires 4+ years of experience in Product Operations, Product Management, or Program Management within a fast-paced tech or fintech environment. Candidates must demonstrate strong analytical skills, experience with AI automation, and the ability to lead cross-functional processes.

Skills

Product operations
Product management
Program management
Launch readiness
Data analysis
Automation
AI integration
Cross-functional leadership
Documentation management
Metrics definition
Stakeholder management
Process improvement
Crisis response
Team development
Fintech
SaaS

Benefits

Equity
Hybrid work environment
Flexible work arrangements
Four weeks of fully remote work per year

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Fintech
SaaS
AI-native automation
Launch readiness
Help Center
Knowledge base
Linear
Guru
Sanity
Hex
Cross-functional governance
Metrics
Dashboards
Product lifecycle
Customer success
Operational efficiency
Release management
Documentation
AI agents

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