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Added 9 mins ago
PG
Senior Project Manager (Cooling as a Service)
PLC Group
Toronto, ON
- Full-time
PLC Group is seeking an experienced, business-savvy Senior Project Manager to join our North American team in Mississauga, ON.
Added 11 mins ago
CK
Customer Service Representative
Circle K
Borden-Carleton, PE
- Full-time
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
Added 11 mins ago
C
Group Product Manager, Virtual Account Management
CIBC
Toronto, ON · Vancouver, BC
- Full-time
As a Group Product Manager within the Liquidity Products and Accounts Services team, you will be supporting the Senior Director in achieving business objectives, and managing the…
Added 11 mins ago
TC
Store Lead - Pickering Town Centre - Part Time
The Children's Place
Pickering, ON
- Part-time
The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store…
Added 11 mins ago
B
QNX Ecosystem Program Manager
BlackBerry
Ottawa, ON
- Full-time
…Operating System (RTOS). We're looking for an Ecosystem Program Manager to help scale and operationalize that vision. In this role, you'll be responsible for driving the day-to-day…
Added 11 mins ago
BQ
QNX Ecosystem Program Manager
BlackBerry QNX
Ottawa, ON
- Full-time
…Operating System (RTOS). We're looking for an Ecosystem Program Manager to help scale and operationalize that vision. In this role, you'll be responsible for driving the day-to-day…
Added 11 mins ago
L
Senior Product Manager
Litera
Toronto, ON · Canada-Toronto, ON-Office
- Full-time
As a Senior Product Manager, you’ll own the strategy and roadmap for products that are reshaping how legal professionals work every day. You’ll partner with Engineering, Design, Sales, and…
Added 11 mins ago
Manager, Product Owner
Scotiabank
Toronto, ON
The Manager, Product Owner is part of a team responsible for successful technology project implementations of retail and small business credit card products and LOCs. The individual will…
Added 11 mins ago
Scotia Jarislowsky Fraser Portfolio Administrator - Ottawa
Scotiabank
Ottawa, ON
Escalating issues to the Relationship Managers and or Governance & Operations Manager as appropriate
Added 11 mins ago
GS
Senior Communications & Content Manager
Gateway Services Inc
Guelph, ON
- $115,000 to $125,000 CAD / year
- Full-time
This is a highly collaborative, hands-on role that works closely with the Senior Marketing Manager, Brand & Operations to translate messaging into marketing campaigns, creative assets, and…
Added 27 mins ago
CM
Bilingual Technical Customer Service Representative
Clarion Medical Technologies
Cambridge, ON
- Full-time
Monday-Friday day shift operations with work/life balance at the forefront
Added 40 mins ago
R
Manager in Training (MIT) Program
Roofmart
BC · British Columbia, Canada
- Full-time
Job Summary: Our MIT – Manager in Training – Program is a 1-2 year fast-track program to advance your career path, preparing you to take on a branch management and/or strategic sales role…
Added 40 mins ago
R
Manager in Training (MIT) Program
Roofmart
SK · Saskatchewan, Canada
- Full-time
Job Summary: Our MIT – Manager in Training – Program is a 1-2 year fast-track program to advance your career path, preparing you to take on a branch management and/or strategic sales role…
Added 40 mins ago
R
Manager in Training (MIT) Program
Roofmart
MB · Manitoba, Canada
- Full-time
Job Summary: Our MIT – Manager in Training – Program is a 1-2 year fast-track program to advance your career path, preparing you to take on a branch management and/or strategic sales role…
Added 40 mins ago
P
Portfolio Release Manager, Developer Experience Platform
Priceline
Toronto, ON
- Full-time
As a Portfolio Release Manager working within a Product Operating Model (POM) - and supporting Priceline’s Developer Experience Platform - your role centers on orchestrating the successful…
Added 42 mins ago
TH
Pro Account Sales Part Time (ST. JOHN'S)
The Home Depot
St. John's, NL
- Part-time
…providing outstanding service to customers through the sharing of product knowledge of all store departments and developing and maintaining professional customer relationships. PASAs must…
Added 42 mins ago
TH
Daytime Order Picker Part-Time - 7052 Regina
The Home Depot
Regina, SK
- Part-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 42 mins ago
QA Technician (Plastics) - FEV
Ice River Sustainable Solutions
Feversham, ON
Participate in various facility audits with the QA Manager. Ensure all finished product and raw materials are within specification. Ensure all GMPs and HACCP procedures are followed and…
Added 55 mins ago
UO
Sessional Lecturer - MMI2000H Product Management by Design, Winter term 2027
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Job Segment: Product Manager, MBA, Manager, Marketing, Operations, Management
Added 1 hour ago
R
Manager in Training (MIT) Program
Roofmart
AB · Alberta, Canada
- Full-time
Job Summary: Our MIT – Manager in Training – Program is a 1-2 year fast-track program to advance your career path, preparing you to take on a branch management and/or strategic sales role…
Added 1 hour ago
BI
Pharmaceutical Sales Representative
BioSyent Inc
Calgary, AB
- Full-time
This is a field-based position, within Southern Calgary territory and surrounding areas as the primary base of operations, reporting to the Regional Sales Manager.
Added 1 hour ago
BI
Pharmaceutical Sales Representative
BioSyent Inc
Vancouver, BC
- Full-time
This is a field-based position, within Metro Vancouver territory and surrounding areas as the primary base of operations, reporting to the Regional Sales Manager.
Added 1 hour ago
Retail Sales Associate
EssilorLuxottica Group
Niagara-on-the-Lake, ON
Remain up-to-date and educated on current product assortment to serve as an informed ambassador of the brand
Added 1 hour ago
RG
Restaurant manager
Rickys Group of Family-Style Restaurants
AB · Edmonton, AB
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 1 hour ago
RP
Counter Sales Representative
Reliable Parts Ltd.
Mississauga, ON
- Full-time
…company's performance standards and goals as defined by your manager. You also ensure that customers receive efficient and expedient service while recognizing opportunities for additional…

Brex

Product Operations Manager

Vancouver, BC, Canada

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.

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Job details

Pay: The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.
Posting language: English
Posted: Oct 8, 2026

Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands.

This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities:

Launch readiness and enablement

Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves.
Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness.
Engage early in launches, using customer and product insights to shape the product experience.
Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives.

Documentation and product knowledge

Own the lifecycle and quality of product documentation, keeping Help Center articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear.
Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.

Data and automation

Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses.
Expand team automation and set standards for effective AI use, including where human judgment remains essential.

Team and cross-functional leadership

Lead and develop a team of four product-domain owners, setting clear expectations and managing performance and career growth.
Partner across product and customer-facing teams to deliver accurate, timely enablement, balancing readiness with delivery speed and making practical trade-offs.
Communicate performance and strategy to CX leadership and executives, translating data into clear insights that drive decisions.

Requirements

4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech.
Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs.
Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome.
Proven ability to scale cross-functional processes and influence partner teams without formal authority.
Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize.
Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes.
Clear, precise communication across technical and non-technical audiences, including presenting data to leadership.
Sound prioritization under competing demands and adaptability as processes and business needs change.

Bonus points

Background in fintech, financial services, or enterprise SaaS.
Experience as a Product Manager.
1+ years managing or developing a team of 3+ individual contributors.
Familiarity with structuring and maintaining product knowledge for AI systems at scale.
Experience with self-service and containment metrics.
Proficiency with tools such as Linear, Guru, Sanity, and Hex.
Experience running cross-functional governance forums or advisory boards.
A track record of turning operational insights into product roadmap changes.

Compensation

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

You will lead the Product Operations team to manage operational readiness for product launches and oversee product knowledge documentation. Additionally, you will define actionable metrics, drive automation initiatives, and provide cross-functional leadership to ensure successful product delivery.

Requirements

The role requires 4+ years of experience in Product Operations, Product Management, or Program Management within a fast-paced tech or fintech environment. Candidates must demonstrate strong analytical skills, experience with AI automation, and the ability to lead cross-functional processes.

Skills

Product operations
Product management
Program management
Launch readiness
Data analysis
Automation
AI integration
Cross-functional leadership
Documentation management
Metrics definition
Stakeholder management
Process improvement
Crisis response
Team development
Fintech
SaaS

Benefits

Equity
Hybrid work environment
Flexible work arrangements
Four weeks of fully remote work per year

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Fintech
SaaS
AI-native automation
Launch readiness
Help Center
Knowledge base
Linear
Guru
Sanity
Hex
Cross-functional governance
Metrics
Dashboards
Product lifecycle
Customer success
Operational efficiency
Release management
Documentation
AI agents

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