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Added 7 mins ago
CT
Addiction & Mental Health Wkr, Supported Employment & Education Specialist, PEPP
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
- $27.14 to $30.01 CAD / hour
- Full-time
Experience providing case management and coordinating services across health, education and community systems.
Added 7 mins ago
C&
Regional Quality Head – International West
Church & Dwight Co., Inc.
Mississauga, ON
- Full-time
…business leadership while ensuring robust quality management systems, regulatory compliance, and continuous improvement initiatives across the…
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Associate, Operations – Deposits and Payments
BMO
Montreal, QC · HO
- Full-time
Collaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.
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Loss Prevention Manager - Head Office (Yorkdale Mall)
Retailors
Toronto, ON · North York, Ontario
- Full-time
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Integration and Test Developer
Syntronic
ON
- Temporary
…define the future - from creating state-of-the-art communication systems and autonomous vehicles to advancing IoT solutions that revolutionize everyday life. At Syntronic, your work will…
Added 7 mins ago
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Quantitative Pharmacoepidemiologist
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
AstraZeneca is committed to taking every reasonable precaution to protect employees, our customers and the healthcare systems in the communities in which we serve. In an effort to protect…
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IT Support Analyst
Lawson Lundell
Vancouver, BC
Certificate or diploma in information technology or computer systems
Added 7 mins ago
Mechatronics - Control Systems Co-op Student (Winter 2027)
4AG Robotics
Salmon Arm, BC
As a member of the team, you will contribute to challenging automation and robotics problems as we continue to develop and commercialize large-scale robotic systems.
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FT
Student Awards Team Lead - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
Added 7 mins ago
FT
Systems Coordinator – Degree Audit - Appendix D/Temporary Assignment
Fanshawe Toronto@ILAC
London, ON
- Full-time
…and leadership relating to the Student Information System and systems supported processes within the Office of the Registrar. Develops and implements innovative service tools and…
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Implementation Manager
Northwestel
Iqaluit, NU · Ottawa, ON
- Full-time
…capital projects relating to implementation of Northwestel systems, facilities and equipment based on user/service requirements driven from an understanding of business needs. The manager…
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MC
#2026-091 |Community Outreach Worker - Sage House
Mount Carmel Clinic
Winnipeg, MB
- Full-time
Excellent verbal and written communication skills and proficiency in the use of computer systems
Added 22 mins ago
HI
Motor License Issuer
HUB International
Regina, SK
- Part-time
Proficiency in windows-based computer systems
Added 22 mins ago
WM
310T Mechanic (Afternoon shift)
Waste Management, Inc. (WM)
Ottawa, ON · CARP, ON
- Full-time
Work with modern fleet technology, specialized equipment and evolving systems that keep your skills sharp.
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Senior Representative - Inside Sales
Wesco
Edmonton, AB
- Full-time
May function as the lead for other ISRs with respect to processes, systems, customers, etc.
Added 22 mins ago
Field Coordinator - Kiewit Foundations District
Kiewit
Calgary, AB · Burnaby, BC
…including deep foundations, ground improvement, and earth retention systems. We boast a massive and modern fleet of specialized equipment to handle any project efficiently. A strong local…
Added 22 mins ago
Process Team Leader - Automation, Backend, Test and SPCM
Excelitas Technologies
Vaudreuil-Dorion, QC
Added 22 mins ago
HM
Production Data Clerk
Heidelberg Materials
Calgary, AB
- Full-time
Enter, verify, and maintain production data in plant systems, ensuring accuracy and completeness
Added 22 mins ago
Senior Analyst - Business Support Strategy & Incident Management
Scotiabank
Toronto, ON
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
Added 22 mins ago
MC
Construction Site Representative (Transmission)
Maven Consulting Limited
Remote, Canada
- Contract
- Remote
At Maven, we build what communities depend on - power, water, gas, and other essential systems that keep communities connected and thriving. Our success is driven by our people: motivated…
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Senior Systems Integration Engineer
HDR
Toronto, ON
- Full-time
…HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to…
Added 22 mins ago
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Senior Transportation Engineer
HDR
Calgary, AB
- Full-time
…HDR’s Transportation Business Group, you’ll help shape the systems that move people and goods safely, efficiently, and sustainably. From designing resilient highways and iconic bridges to…
Added 22 mins ago
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Geospatial Analyst
Stantec
Waterloo, ON
- Full-time
Technical training and experience in GIS mapping, geospatial analysis, and geographic principles (e.g., map projections and coordinate systems).
Added 22 mins ago
DI
Data Engineering Lead
Definity Insurance Company
Toronto, ON
- Full-time
University degree in Computer Science, Information Systems, Cyber Security, or related discipline.
Added 22 mins ago
Nurse Practitioner (N5)
Winnipeg Regional Health Authority
Winnipeg, MB
Knowledge of computer systems; word processing and email applications.

Brex

Product Operations Manager

Vancouver, BC, Canada

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.

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Job details

Pay: The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD.
Posting language: English
Posted: Oct 8, 2026

Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

What you'll do

You'll lead the Product Operations team and own the operational readiness for Brex's product launches: the enablement that must be in place before a customer ever touches a new feature. You'll also own Brex's product knowledge, the Help Center, and our internal knowledge base, plus the measurement that tells us whether it lands.

This is a role for someone who combines product manager, data, and operations skills and behaviors. You'll inherit a team that has already automated a large share of its own workflow, with a suite of production agents running much of the recurring work. Your job is not only to keep that running, but to push it further: expand what AI carries and reinvest the capacity it frees into the judgment work only people can do. We want to raise our evidence bar by using key metrics to hold ourselves accountable, focus on where the impact is greatest, and celebrate our wins. We treat AI as leverage, not as a deliverable, and we measure it by how it improves our efficiency and the quality of our deliverables.

Where you'll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities:

Launch readiness and enablement

Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for each release. Adapt processes and team capacity as EPD’s release cadence evolves.
Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns teams on readiness.
Engage early in launches, using customer and product insights to shape the product experience.
Lead customer-facing escalations and crisis response, establishing a single source of truth, coordinating communications, and running retrospectives.

Documentation and product knowledge

Own the lifecycle and quality of product documentation, keeping Help Center articles, internal knowledge, service descriptions, and implementation guides accurate, current, and clear.
Partner with leadership and Engineering to structure and maintain product knowledge for people and AI systems.
Turn AI support agent failure patterns into documentation improvements, with human validation of every AI-suggested change.

Data and automation

Define actionable metrics for self-service, chatbot containment, knowledge adoption, and queue health, with clear thresholds, owners, and responses.
Expand team automation and set standards for effective AI use, including where human judgment remains essential.

Team and cross-functional leadership

Lead and develop a team of four product-domain owners, setting clear expectations and managing performance and career growth.
Partner across product and customer-facing teams to deliver accurate, timely enablement, balancing readiness with delivery speed and making practical trade-offs.
Communicate performance and strategy to CX leadership and executives, translating data into clear insights that drive decisions.

Requirements

4+ years in Product Operations, Product Management, Program Management, or a related function, ideally in fast-paced tech or fintech.
Experience partnering with Product and Engineering through full launch cycles, with confidence navigating scope, sequencing, and trade-offs.
Experience leading projects, mentoring teammates, or developing others. First-time managers are welcome.
Proven ability to scale cross-functional processes and influence partner teams without formal authority.
Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
Strong analytical skills, including defining metrics, building useful dashboards, and using data to prioritize.
Hands-on experience integrating AI agents and automation into workflows, with measurable improvements in efficiency or outcomes.
Clear, precise communication across technical and non-technical audiences, including presenting data to leadership.
Sound prioritization under competing demands and adaptability as processes and business needs change.

Bonus points

Background in fintech, financial services, or enterprise SaaS.
Experience as a Product Manager.
1+ years managing or developing a team of 3+ individual contributors.
Familiarity with structuring and maintaining product knowledge for AI systems at scale.
Experience with self-service and containment metrics.
Proficiency with tools such as Linear, Guru, Sanity, and Hex.
Experience running cross-functional governance forums or advisory boards.
A track record of turning operational insights into product roadmap changes.

Compensation

The expected salary range for this role in Vancouver is $120,800 to $151,000 CAD. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

You will lead the Product Operations team to manage operational readiness for product launches and oversee product knowledge documentation. Additionally, you will define actionable metrics, drive automation initiatives, and provide cross-functional leadership to ensure successful product delivery.

Requirements

The role requires 4+ years of experience in Product Operations, Product Management, or Program Management within a fast-paced tech or fintech environment. Candidates must demonstrate strong analytical skills, experience with AI automation, and the ability to lead cross-functional processes.

Skills

Product operations
Product management
Program management
Launch readiness
Data analysis
Automation
AI integration
Cross-functional leadership
Documentation management
Metrics definition
Stakeholder management
Process improvement
Crisis response
Team development
Fintech
SaaS

Benefits

Equity
Hybrid work environment
Flexible work arrangements
Four weeks of fully remote work per year

Visa sponsorship

Not detected in the job text

Keywords

Product Operations
Fintech
SaaS
AI-native automation
Launch readiness
Help Center
Knowledge base
Linear
Guru
Sanity
Hex
Cross-functional governance
Metrics
Dashboards
Product lifecycle
Customer success
Operational efficiency
Release management
Documentation
AI agents

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