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Jobs in Canada

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Added 12 mins ago
Digital Solutions Portfolio Specialist (Internship or VIE) – ALTO project / Cadence
SYSTRA
Montreal, QC
Internship
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 2 hours ago
Digital Solutions Portfolio Specialist (Internship or VIE) – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Internship
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 2 hours ago
Procurement & Invoicing Specialist – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 2 hours ago
AI & Innovation Specialist (Internship or VIE) – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Internship
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 4 hours ago
Procurement & Invoicing Specialist – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 4 hours ago
Digital Solutions Portfolio Specialist (Internship or VIE) – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Internship
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 4 hours ago
AI & Innovation Specialist (Internship or VIE) – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Internship
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 4 hours ago
Reliability Specialist
Pillar 5 Pharma inc.
Arnprior, ON
Full-time
Pillar5 Pharma is seeking an experienced Reliability Specialist to support the reliability, performance, and long-term lifecycle management of critical manufacturing, utility, and facility…
Added 4 hours ago
Sr. Continuous Improvement Specialist
Pillar 5 Pharma inc.
Arnprior, ON
Contract
Pillar5 Pharma Inc. is seeking a Senior Continuous Improvement Specialist to lead Operational Excellence initiatives across pharmaceutical manufacturing operations to improve productivity,…
Added 4 hours ago
HVAC/Facilities Specialist
Pillar 5 Pharma inc.
Arnprior, ON
Full-time
Pillar5 Pharma is seeking an experienced HVAC/Facilities Specialist to support the design, operation, maintenance, and continuous improvement of cleanroom HVAC systems and facility…
Added 6 hours ago
Procurement & Invoicing Specialist – ALTO project / Cadence
SYSTRA
Montreal, QC
Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 6 hours ago
AI & Innovation Specialist (Internship or VIE) – ALTO project / Cadence
SYSTRA
Montreal, QC
Internship
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 8 hours ago
Senior Machine Learning Engineer Specialist – AI Centre of Excellence (35668)
Myticas Consulting
Canada
Contract
Senior Machine Learning Engineer / Specialist – AI Centre of Excellence
Added 9 hours ago
Specialist - IT Product Management
Signal Corps Regimental Association
Niagara-on-the-Lake, ON
Full-time
Write user stories for engineering, design, and analytics teams.
Added 10 hours ago
Customer Experience Specialist
Oldcastle Infrastructure
Candiac, QC
Other
Coordinate effectively with transportation, planning, engineering and sales
Added 13 hours ago
Senior Analyst, Nuclear Safety Analysis
Calian in Space & Technology
Ottawa, ON
Full-time
You’ll work across safety analysis, licensing, and engineering projects supporting nuclear facilities.
Added 23 hours ago
Support Specialist I
Brex
Vancouver, BC
$23 to $25 CAD / hour
…being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve…
Added 1 day ago
Cloud & AI Platform Sales Specialist
Microsoft
Goodwood, ON
Full-time
…telecommunications? Join our dynamic team as a Cloud & AI Solution Specialist, where you will play a pivotal role in accelerating Microsoft Azure adoption across key enterprise customers.…
Added 1 day ago
IT Senior Internal Auditor
Munich Re Automation Solutions
Toronto, ON
Full-time
…computer operations and business continuity) to provide credible specialist advice on technology controls to Internal Audit and Management at…
Added 10 days ago
Bilingual Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Bachelor’s degree in Engineering, Applied Science, Business, or equivalent.
Added 1 month ago
Project Manager – Healthcare Capital Planning - ON
Canon Medical Systems Canada
Champlain, ON
Full-time
…approved in collaboration with the National Technical Support Specialist and subsequently signed off by the…
Added 3 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 1 day ago
Hse Specialist
Actalent
Burnaby, BC
Contract
Our client is seeking an HSE & Facilities Specialist to support both environmental health and safety and facilities management within a manufacturing environment. This role is split…
Added 1 day ago
Payroll Specialist
WalterFedy
Hamilton, ON
Full-time
As a Payroll Specialist, you'll play a crucial role in managing payroll processes for our multi-province integrated design firm. This position requires a strong understanding of payroll…
Added 1 day ago
Cloud & AI Platform Sales Specialist
Microsoft
Toronto, ON
Full-time
…telecommunications? Join our dynamic team as a Cloud & AI Solution Specialist, where you will play a pivotal role in accelerating Microsoft Azure adoption across key enterprise customers.…

Brex

Support Specialist I

Vancouver, BC, Canada

Pay: $23 to $25 CAD / hour
Posting language: English
Posted: Sep 16, 2026

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Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision - helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive.

What you’ll do

As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll work collaboratively with sales, engineering, and operations teams to find solutions and use customer feedback to improve our product along the way.

Where you’ll work

This role will be fully remote and based in Vancouver. There will be some in-person training required in our Vancouver office.

Responsibilities

Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues
Compose thoughtful, personalized responses for a variety of customer requests
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Provide customer feedback to internal teams to improve our product and support experience
Make active contributions to help achieve team goals and successes
Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation

Requirements

This role is required to be located within the greater Vancouver, BC area
Flexibility to work within the Support team's hours of Operation (5am - 8pm PT, weekdays and weekends)
Passionate about customer support and about the role it plays in making a customer-centric team successful
Ability to communicate technical problems in a clear and tactful way
Strong verbal and written communication skills
Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points

Bachelor's degree
FinTech experience
Prior experience in a customer-facing role, ideally in a support function
Experience with AI-powered customer service tools
Currently hold or have recently held a Series 7 and/or 63 securities license
Willingness to work overtime

Compensation

The expected pay range for this role is $23.00 CAD - $25.00 CAD per hour. However, the starting hourly pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard workweek; however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

The Support Specialist will resolve customer inquiries across multiple channels while acting as an advocate for the user experience. They will also collaborate with internal teams to provide product feedback and contribute to team documentation and knowledge sharing.

Requirements

Candidates must be located in the greater Vancouver area and possess strong communication skills with a passion for customer support. Proficiency in using AI tools and the flexibility to work varied hours including weekends are required.

Skills

Customer Support
Technical Communication
Problem Solving
AI Tools
Email Support
Phone Support
Chat Support
Product Expertise
Mentorship
Documentation
Empathy
Diplomacy
Time Management
Collaboration

Benefits

Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
FinTech
Support Specialist
AI-native
Spend Management
Series 7
Series 63
Customer Advocacy
Remote Work
Software
Banking
Corporate Cards
Account Management
Triage
Customer Retention

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