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Added 11 mins ago
Senior Manager, Indirect Tax
ACCA Careers
Winnipeg, MB
Full-time
MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our…
Added 11 mins ago
Broker Operations Specialist
Aviva Canada
ON · Ontario, Canada
Full-time
We have an exciting opportunity within our Greater Toronto Area (GTA) region for a Broker Operations Specialist. In this role, you will play a key part in driving operational excellence and…
Added 11 mins ago
Senior Financial Crime Risk Analyst (5522)
TD
Markham, ON
Full-time
Represent the business internally as a specialist of a given area in AML/ATF, Sanctions/ABAC matters
Added 11 mins ago
Director of Finance
Accountant Staffing
St. John's, NL
Full-time
Accountant Staffing is Atlantic Canada's only specialist recruitment firm focusing exclusively on the placement of accounting and finance professionals. Organizations use the services of…
Added 11 mins ago
Project Manager - AML Compliance
K&K Global Talent Solutions INC.
Toronto, ON
Full-time
CAMS (Certified Anti-Money Laundering Specialist) certification
Added 13 mins ago
Specialist Strategic Financial Planning
HealthCareersInSask.ca
Saskatoon, SK
Full-time
Job Description: Reporting to the Manager Budget & Forecast, the Forecast Specialist will demonstrate knowledge and experience with SHA operations while having a solid understanding of SHA…
Added 13 mins ago
Benefit Analyst
People Corporation
Burnaby, BC · Vancouver, BC · BC - PC Lougheed - Burnaby
Full-time
…forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role. Please…
Added 13 mins ago
Mortgage Specialist
BMO
Montreal, QC · IBMM
Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 13 mins ago
Mortgage Specialist
BMO
Montreal, QC
Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 13 mins ago
Professional Banking Specialist - Gatineau
Scotiabank
Ottawa, ON
The Professional Banking Specialist contributes to the overall success of the Lawyers & Professional Banking, Business Banking in Canadian Banking team ensuring specific individual goals,…
Added 28 mins ago
Specialist, Data Engineering
Sherweb
QC
Full-time
As a Specialist, Data Engineer,ing you’ll be responsible for designing, building and maintaining data systems using the Microsoft Fabric platform. Your tasks will include creating and…
Added 42 mins ago
Financial Specialist
Institute of Corporate Directors
Toronto, ON
$65,000 to $75,000 CAD / year
Full-time
The Institute of Corporate Directors (“the ICD”) is seeking a Financial Specialist that will be responsible for certain accounting and financial reporting functions for both ICD and the…
Added 42 mins ago
Project Manager with AML experience
K&K Global Talent Solutions INC.
Toronto, ON
$100,000 to $110,000 CAD / year
Full-time
CAMS (Certified Anti-Money Laundering Specialist) certification.
Added 42 mins ago
Project Manager with AML experience
Zodiac Solutions, Inc
Toronto, ON
Full-time
CAMS (Certified Anti-Money Laundering Specialist) certification
Added 42 mins ago
Turnaround Cost Controller
Brunel
Calgary, AB
Contract
Support the Senior Turnaround Controls Specialist in the implementation and execution of enterprise turnaround cost management standards.
Added 42 mins ago
Bilingual- Payroll Specialist
Chartwell Retirement Residences
Mississauga, ON
$75,100 to $88,400 CAD / year
Full-time
Payroll based accounting knowledge is an asset
Added 1 hour ago
Project Manager with AML experience
Zodiac Solutions, Inc
Toronto, ON
Full-time
CAMS (Certified Anti-Money Laundering Specialist) certification
Added 1 hour ago
HR Specialist - 1 year Fixed Term Contract
G-P
Hiawatha First Nation, ON
Full-time
As a Human Resources Specialist in a fast-growing company, you will have responsibility for supporting G-P’s clients and the professionals we engage on behalf of our clients and assisting…
Added 1 hour ago
Python Developer
Ztek Consulting
Montreal, QC
Full-time
We are currently seeking a Software Development Specialist to join our team in Montreal, Quebec (CA-QC), Canada (CA).
Added 1 hour ago
Senior Tax Associate
Stern Cohen Accountants
Toronto, ON
Full-time
Stern Cohen LLP is an award-winning public accounting firm located in Midtown Toronto at Yonge and St. Clair. For 63 years, we’ve helped businesses, professionals and organizations succeed…
Added 1 hour ago
Bilingual Inside Sales Specialist
Volvo Group
ON · Mississauga, ON
$70,000 to $85,000 CAD / year
The Inside Sales Specialist (“ISS”) represents Volvo and Mack Financial Services in Canada and works closely with the existing District Finance Managers (DFM) in the field and with our…
Added 1 hour ago
Bilingual Client Services Officer
Haventree Bank
Toronto, ON · Quebec, QC · AB · Calgary, AB
Full-time
Support account maintenance and identify opportunities for specialist referrals.
Added 1 hour ago
Développeur Data ETL (Back-End)
Astek
Montreal, QC · Greater Montreal Metropolitan Area
Contract
Added 2 hours ago
EMV Specialist
Paymentus
Richmond Hill, ON
$100,000 to $115,000 CAD / year
Full-time
Added 2 hours ago
MDVA State Grants Program Specialist Senior - Grants Specialist Senior / Full-time, Day Shift
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Working Title: MDVA State Grants Program Specialist Senior

Brex

Support Specialist I

Vancouver, BC, Canada

Pay: $23 to $25 CAD / hour
Posting language: English
Posted: Sep 16, 2026

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Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision - helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive.

What you’ll do

As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll work collaboratively with sales, engineering, and operations teams to find solutions and use customer feedback to improve our product along the way.

Where you’ll work

This role will be fully remote and based in Vancouver. There will be some in-person training required in our Vancouver office.

Responsibilities

Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues
Compose thoughtful, personalized responses for a variety of customer requests
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Provide customer feedback to internal teams to improve our product and support experience
Make active contributions to help achieve team goals and successes
Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation

Requirements

This role is required to be located within the greater Vancouver, BC area
Flexibility to work within the Support team's hours of Operation (5am - 8pm PT, weekdays and weekends)
Passionate about customer support and about the role it plays in making a customer-centric team successful
Ability to communicate technical problems in a clear and tactful way
Strong verbal and written communication skills
Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points

Bachelor's degree
FinTech experience
Prior experience in a customer-facing role, ideally in a support function
Experience with AI-powered customer service tools
Currently hold or have recently held a Series 7 and/or 63 securities license
Willingness to work overtime

Compensation

The expected pay range for this role is $23.00 CAD - $25.00 CAD per hour. However, the starting hourly pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard workweek; however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

The Support Specialist will resolve customer inquiries across multiple channels while acting as an advocate for the user experience. They will also collaborate with internal teams to provide product feedback and contribute to team documentation and knowledge sharing.

Requirements

Candidates must be located in the greater Vancouver area and possess strong communication skills with a passion for customer support. Proficiency in using AI tools and the flexibility to work varied hours including weekends are required.

Skills

Customer Support
Technical Communication
Problem Solving
AI Tools
Email Support
Phone Support
Chat Support
Product Expertise
Mentorship
Documentation
Empathy
Diplomacy
Time Management
Collaboration

Benefits

Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
FinTech
Support Specialist
AI-native
Spend Management
Series 7
Series 63
Customer Advocacy
Remote Work
Software
Banking
Corporate Cards
Account Management
Triage
Customer Retention

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