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Added 2 mins ago
Specialist Maintenance A&I
BHP
Canada
Beyond its scale, Jansen will create lasting value for people and communities. The project is expected to support thousands of jobs during construction and hundreds of permanent roles once…
Added 17 mins ago
Licensed Realtor / Real Estate Agent – Buyer Specialist
Nick Fundytus Team
Ottawa, ON
Part-time
The Nick Fundytus Team is looking for an Ontario-licensed Realtor who has already gained some traction in the business and wants to grow with the support of a strong team behind them.
Added 17 mins ago
Healthcare Recruitment & HR Specialist
MedSciX
Hamilton, ON · Waterdown, ON
Full-time
We are seeking a proactive and organized Healthcare Recruitment & HR Specialist to support our growing healthcare recruitment operations and internal HR functions.
Added 46 mins ago
Communications Specialist 3 - Content and Accessibility Coordinator
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 46 mins ago
Technical Support Specialist - Positioning Technology (Halifax)
Brandt Group of Companies
Bedford, NS
Full-time
Brandt is currently seeking a Technical Support Specialist for our Atlantic region reporting to our Halifax Construction & Forestry location.
Added 46 mins ago
Communications Planner - Communications Specialist 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…engage, and inspire target audiences. This position will provide support to Office of American Indian Health and Tribal Relations staff, leadership, and partners to strengthen their own…
Added 46 mins ago
Senior Purchasing Specialist
Legislative Assembly of Ontario / Assemblée législative de l’Ontario
Toronto, ON
Full-time
…innovation and excellence in parliamentary operations? At the Office of the Assembly, we're not just supporting Parliament; we’re a dynamic team dedicated to driving change and making an…
Added 47 mins ago
Bilingual Inside Sales Specialist
Volvo Group
ON · Mississauga, ON
$70,000 to $85,000 CAD / year
The Inside Sales Specialist (“ISS”) represents Volvo and Mack Financial Services in Canada and works closely with the existing District Finance Managers (DFM) in the field and with our…
Added 47 mins ago
Operational Procurement Specialist
Metso
Montreal, QC
$82,100 to $100,400 CAD / year
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet…
Added 47 mins ago
Intermediate Customer Onboarding Specialist
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
Full-time
We are looking for a high output, thoughtful, and skilled onboarding specialist to add value, energy, and technical expertise to our team. You thrive in the spotlight with customers, eager…
Added 47 mins ago
Customer Care Specialist (18 month contract)
Mattamy Homes
Ottawa, ON
Full-time · Contract
Ottawa, Ontario – Hybrid (4 days/week in office)
Added 1 hour ago
Campaign Specialist
Quadient
Markham, ON
$55,000 to $60,000 CAD / year
Full-time
…on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to…
Added 1 hour ago
Développeur Data ETL (Back-End)
Astek
Montreal, QC · Greater Montreal Metropolitan Area
Contract
Added 1 hour ago
Inventory Specialist
Kelly Services (Canada), Ltd.
Toronto, ON
Contract
Kelly Services' has partnered with a client in Toronto, ON to recruit for a Temp opportunity for Inventory Specialist
Added 1 hour ago
Campaign Specialist
Quadient
Markham, ON
$55,000 to $60,000 CAD / year
Full-time
…on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to…
Added 1 hour ago
Senior Litigation Lawyer
ME Law - Business Litigation Lawyers
Toronto, ON
Full-time
The position is offered as an employment relationship. The firm provides multiple internal development paths, including specialist, leadership, institutional development, and partnership…
Added 1 hour ago
Analytics & Process Improvement Specialist - Challenger (Cambridge)
Fastfrate Group
Cambridge, ON
The Analytics and Process Improvement Specialist is responsible for providing operational support, analysis, and recommendations for a variety of corporate initiatives, leveraging a wide…
Added 1 hour ago
Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
Full-time
Reporting to the Manager of Design Solutions Studio, we are hiring a Senior Workplace Design Specialist to join our growing team in Mississauga. You will translate workplace requirements…
Added 2 hours ago
Patient Services Specialist
BonLook
Okotoks, AB
Full-time
…exceptional skills and experience and join us as a Patient Services Specialist to fill an existing…
Added 2 hours ago
Claims Specialist - Community Svcs Program Spec 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Job Class: Community Services Program Specialist 2
Added 2 hours ago
Technical Support Specialist - Tier II
Tenom Technologies Inc
Toronto, ON
Full-time
The Technical Support Specialist plays a crucial role in handling escalations, addressing complex networking issues and providing advance technical support. This role requires someone with…
Added 2 hours ago
Senior Infrastructure Security Specialist
Kepler Communications Inc.
Toronto, ON
Full-time
Semi-annual company-wide parties and frequent in-office team events.
Added 3 hours ago
Reporting & Visualization Specialist - Management Analyst 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…Department of Children, Youth, and Families (DCYF) General Counsel’s Office (GCO) is hiring a Reporting & Visualization Specialist to build DCYF's reporting and analytics framework. In this…
Added 3 hours ago
Family Physician
Plano-Medical-Center-GTA
Toronto, ON
Full-time
Our clinic offers a turn-key practice environment: a ready patient panel, on-site lab and blood work services, in-house specialist referrals (gastroenterology, women's health, pediatrics),…
Added 4 hours ago
Hematology Therapeutic Area Specialist and Cell Therapy Site Lead Ontario (West) and Winnipeg (MB)
Bristol Myers Squibb EU Policy
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Join Bristol Myers Squibb as a Therapeutic Area Specialist (TAS) and Site Lead in a dynamic and impactful role! You'll be at the forefront of launching groundbreaking cell therapies at…

Brex

Support Specialist I

Vancouver, BC, Canada

Pay: $23 to $25 CAD / hour
Posting language: English
Posted: Sep 16, 2026

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Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision - helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive.

What you’ll do

As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll work collaboratively with sales, engineering, and operations teams to find solutions and use customer feedback to improve our product along the way.

Where you’ll work

This role will be fully remote and based in Vancouver. There will be some in-person training required in our Vancouver office.

Responsibilities

Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues
Compose thoughtful, personalized responses for a variety of customer requests
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Provide customer feedback to internal teams to improve our product and support experience
Make active contributions to help achieve team goals and successes
Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation

Requirements

This role is required to be located within the greater Vancouver, BC area
Flexibility to work within the Support team's hours of Operation (5am - 8pm PT, weekdays and weekends)
Passionate about customer support and about the role it plays in making a customer-centric team successful
Ability to communicate technical problems in a clear and tactful way
Strong verbal and written communication skills
Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points

Bachelor's degree
FinTech experience
Prior experience in a customer-facing role, ideally in a support function
Experience with AI-powered customer service tools
Currently hold or have recently held a Series 7 and/or 63 securities license
Willingness to work overtime

Compensation

The expected pay range for this role is $23.00 CAD - $25.00 CAD per hour. However, the starting hourly pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard workweek; however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

The Support Specialist will resolve customer inquiries across multiple channels while acting as an advocate for the user experience. They will also collaborate with internal teams to provide product feedback and contribute to team documentation and knowledge sharing.

Requirements

Candidates must be located in the greater Vancouver area and possess strong communication skills with a passion for customer support. Proficiency in using AI tools and the flexibility to work varied hours including weekends are required.

Skills

Customer Support
Technical Communication
Problem Solving
AI Tools
Email Support
Phone Support
Chat Support
Product Expertise
Mentorship
Documentation
Empathy
Diplomacy
Time Management
Collaboration

Benefits

Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
FinTech
Support Specialist
AI-native
Spend Management
Series 7
Series 63
Customer Advocacy
Remote Work
Software
Banking
Corporate Cards
Account Management
Triage
Customer Retention

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