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Added 1 hour ago
Full-time Client Advisor - Oakridge Mall (New Store Opening)
TAG Heuer
Vancouver, BC
Full-time
Proposes new ideas to develop sales (merchandising, events, product mix…)
Added 2 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 2 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 8 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 8 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 9 hours ago
Procurement Category Specialist
ABB
Quebec, QC
Full-time
Engineering Change & Lifecycle Support: support Engineering Change Orders (ECOs), supplier changes, product transfers, and lifecycle management activities to ensure uninterrupted supply.
Added 14 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 14 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 15 hours ago
Customer Success Solutions Specialist
Teltoo (Acquired by Haivision)
Success, SK
Full-time
The Customer Success Engineer (CSE) combines strong technical expertise with a customer-focused approach to deliver an outstanding post-sale experience, from onboarding through day-to-day…
Added 15 hours ago
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
Full-time
Interact with design teams and provide efficient and timely simulation support to product development, drive design solutions based on simulation results
Added 18 hours ago
Support Specialist I
Brex
Vancouver, BC
$23 to $25 CAD / hour
As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use,…
Added 19 hours ago
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
Full-time
Interact with design teams and provide efficient and timely simulation support to product development, drive design solutions based on simulation results
Added 20 hours ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 20 hours ago
Industrial Software Validation|
Husky Technologies
Bolton, ON
Full-time
The Software Validation Specialist plays a key role in our Innovation and Sustainability Team, responsible for developing and executing comprehensive testing strategies to ensure industrial…
Added 1 day ago
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
Full-time
Apply a structured, data-driven approach using engineering principles, experimentation and numerical analysis to better understand process behavior and support technical decision making
Added 1 day ago
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
Full-time
Interact with design teams and provide efficient and timely simulation support to product development, drive design solutions based on simulation results
Added 1 day ago
Senior Analyst Stock Loans
National Bank of Canada
Montreal, QC
Full-time
Collaborate with partners across the Bank to provide technical expertise and support the effective execution of processing activities.
Added 1 day ago
Dental Equipment Sales Specialist
K-Dental Inc.
Montreal, QC
$90,000 to $100,000 CAD / year
Full-time
K-Dental is looking for a motivated and results-driven Dental Equipment Sales Specialist to join our team. As a Dental Equipment Sales Specialist, you will play a key role in driving growth…
Added 15 days ago
Spécialiste Développement de Produits / Product Development Specialist
Airbus Aircraft
Montreal, QC
Full-time
The A220 commercial aircraft program is looking for a Product Development Specialist to join our team based in Mirabel, Quebec, Canada.
Added 1 month ago
Project Manager – Healthcare Capital Planning - ON
Canon Medical Systems Canada
Champlain, ON
Full-time
…fashion, reviewed & approved in collaboration with the National Technical Support Specialist and subsequently signed off by the…
Added 6 days ago
Credit Product Specialist
S&P Global
Toronto, ON
Full-time
The Credit & Risk Solutions Product Specialist will partner closely with Sales, Relationship Management, Product Management, and Client Success teams to support growth, retention, product…
Added 3 days ago
Application Support & Training Specialist – HVAC/R
Copeland
Brantford, ON
Full-time
Support the Copeland Technical Specialist (CTS) program, including communication and development of graduates.
Added 3 days ago
Senior Security Operations Specialist
CDW
Mississauga, ON
Full-time
The Sr. Specialist – Managed Security Services continues second-level technical client support provided by the Analyst and Sr. Analysts. The Sr. Specialist has proven process experience in…
Added 25 days ago
Part-Time Field Robotics Specialist
AUTOPILOT
Field, BC
Part-time · Contract
Autopilot is hiring a Part-Time Field Robotics Specialist (Contract) to support deployments and customer success for our growing automation ecosystem across the country. This is a hands-on,…
Added 1 day ago
Spécialiste de l’expérience client / Customer Experience Specialist
CrownRing Bridal House | Maison Nuptiale
Montreal, QC
Full-time
…experience. Our retail partners rely on us not only for our product, but for the responsiveness, care, and support we provide every…

Brex

Support Specialist I

Vancouver, BC, Canada

Pay: $23 to $25 CAD / hour
Posting language: English
Posted: Sep 16, 2026

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Original job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Customer Experience at Brex

Customer Experience is where the Brex brand meets the real world. Our team directly impacts customer growth and retention, delivering fast, personal support while surfacing insights that shape product and policy. We operate with urgency, empathy, and precision - helping customers succeed while influencing how Brex evolves. If you love solving meaningful problems for ambitious customers, CX is where you’ll thrive.

What you’ll do

As Brex Support, we aim to provide the best support on the planet by being passionate advocates for our customers. As a Support Specialist I your goal is ultimately to help customers use, trust and love Brex, treating every customer like a VIP. As you solve problems for our customers, you'll work collaboratively with sales, engineering, and operations teams to find solutions and use customer feedback to improve our product along the way.

Where you’ll work

This role will be fully remote and based in Vancouver. There will be some in-person training required in our Vancouver office.

Responsibilities

Effectively resolve customer inquiries in a considerate and timely manner via, email, phone and chat
Become an expert in Brex’s suite of products, and leverage your expertise solve complex issues
Compose thoughtful, personalized responses for a variety of customer requests
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Provide customer feedback to internal teams to improve our product and support experience
Make active contributions to help achieve team goals and successes
Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration, and aiding in the documentation

Requirements

This role is required to be located within the greater Vancouver, BC area
Flexibility to work within the Support team's hours of Operation (5am - 8pm PT, weekdays and weekends)
Passionate about customer support and about the role it plays in making a customer-centric team successful
Ability to communicate technical problems in a clear and tactful way
Strong verbal and written communication skills
Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Comfort with and enthusiasm for using AI tools in a customer support environment

Bonus points

Bachelor's degree
FinTech experience
Prior experience in a customer-facing role, ideally in a support function
Experience with AI-powered customer service tools
Currently hold or have recently held a Series 7 and/or 63 securities license
Willingness to work overtime

Compensation

The expected pay range for this role is $23.00 CAD - $25.00 CAD per hour. However, the starting hourly pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. This pay range reflects a standard workweek; however, as an hourly employee if you exceed these hours, you will be paid overtime. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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More about this job

Responsibilities

The Support Specialist will resolve customer inquiries across multiple channels while acting as an advocate for the user experience. They will also collaborate with internal teams to provide product feedback and contribute to team documentation and knowledge sharing.

Requirements

Candidates must be located in the greater Vancouver area and possess strong communication skills with a passion for customer support. Proficiency in using AI tools and the flexibility to work varied hours including weekends are required.

Skills

Customer Support
Technical Communication
Problem Solving
AI Tools
Email Support
Phone Support
Chat Support
Product Expertise
Mentorship
Documentation
Empathy
Diplomacy
Time Management
Collaboration

Benefits

Equity

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
FinTech
Support Specialist
AI-native
Spend Management
Series 7
Series 63
Customer Advocacy
Remote Work
Software
Banking
Corporate Cards
Account Management
Triage
Customer Retention

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