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Added 2 mins ago
KP
Community Association Manager - New Project Development
Keystone Pacific Property Management
ON · Ontario, Canada
- Full-time
We have an excellent opportunity for an experienced Community Association Manager for our New Project Development team. This is an amazing opportunity for continuous growth and development.…
Added 2 mins ago
RH
Corporate Accounting Manager
Robert Half
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Our client, an established organization in the financial services and investment management sector, is seeking a Corporate Accounting Manager to join its collaborative finance team.
Added 2 mins ago
RH
Financial Planning and Analysis Manager
Robert Half
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
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Added 2 mins ago
RH
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Added 2 mins ago
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Ottawa, ON
- $21 CAD / hour
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Added 2 mins ago
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3
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- Full-time
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- Full-time
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Added 1 hour ago
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Added 1 hour ago
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Bridgewater Bank

Underwriting Manager

Calgary, AB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

GREAT UNDERWRITING DOESN’T HAPPEN BY CHANCE. IT’S LED.

The Opportunity

We are seeking an experienced and people-focused Manager, Mortgage Underwriting to lead our underwriting team and oversee the quality, consistency, and efficiency of mortgage credit adjudication. This role is ideal for a seasoned underwriting professional who combines extensive credit expertise with proven leadership skills and a passion for delivering exceptional service.

As the Manager, Mortgage Underwriting, you will lead a team of Underwriters and Mortgage Associates, provide guidance on complex credit decisions, and collaborate closely with Business Development Managers and Mortgage Broker partners to support business growth while maintaining sound credit risk practices. You'll play a key role in developing team capability, optimizing underwriting processes, and ensuring a best-in-class experience for both internal and external stakeholders.

The Team You've Been Looking For

As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank, you'll be part of a nimble, forward-thinking organization where your ideas matter, your contributions are valued, and your growth is encouraged. We’re driven to make a positive impact, and our close-knit culture values flexibility, innovation, and genuine connection.

As part of the Bridgewater team, you'll enjoy:

Competitive salary and flexible benefits
Employer-paid retirement savings program
Employee-exclusive discounts on travel, insurance, memberships, and more
Free travel medical insurance for you and your immediate family
Ongoing professional development
Flexible work models that make sense for your lifestyle

For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it’s used to work smarter, increase efficiency, and find better ways to get things done.

Who You Are

You’re a professional, engaging leader with proven experience leading and coaching a team and providing performance management.
You strive to promote innovation, build rapport, and motivate staff for continual improvement.
You’re a great communicator who builds trust across teams, uses sound judgment, works hard, acts ethically, and takes responsibility for your own actions.
You work best in a culture where employees are treated like members of the family…because it makes sense.
You’re a natural at building great relationships and providing savvy advice and value-added recommendations.
You understand the importance of role modeling the organization’s values, being professional and being an effective leader day-in and day-out.

How You'll Make an Impact

Lead and Develop a High-Performing Team:

Coach, mentor, and develop a team of Underwriters and Mortgage Associates to achieve individual and team success.
Establish clear performance expectations and provide ongoing feedback, recognition, and development opportunities.
Support succession planning, talent development, and employee engagement initiatives.
Foster a collaborative, inclusive, and high-performance culture.

Provide Expertise in Credit Adjudication and Risk Management:

Serve as the escalation point for complex credit applications, exception requests, and transactions exceeding underwriting authority limits.
Ensure consistent application of underwriting policies, procedures, and lending guidelines.
Conduct secondary reviews of declined applications and identify alternative lending solutions where appropriate.
Monitor portfolio credit quality and provide coaching and training to address identified opportunities.

Drive Operational Excellence:

Oversee underwriting workflows and pipeline management to ensure service standards and turnaround times are consistently achieved.
Identify opportunities to improve underwriting processes, systems utilization, and operational efficiency.
Champion continuous improvement initiatives that enhance both the customer and employee experience.
Stay informed of industry trends, market developments, and evolving lending practices.

Enhance Partner and Customer Experience:

Build strong relationships with internal stakeholders, Business Development Managers, and Mortgage Broker partners.
Resolve escalated service concerns and support timely communication with stakeholders.
Gather and share market feedback, customer insights, and lending trends to support ongoing business improvements.
Support the achievement of departmental service and performance objectives.

What You Bring to the Table

You have 5+ years of mortgage experience in the alternative mortgage market, including 2+ years of mortgage underwriting experience.
You bring at least 1 year of leadership, coaching, team lead, or management experience, with a genuine interest in developing others and supporting a high-performing team.
You have sound knowledge of mortgage lending, underwriting best practices, credit risk assessment, and alternative lending considerations.
You understand AML and ATF practices and have elevated awareness of fraud risk indicators within the mortgage industry.
You are organized, detail-oriented, and able to manage multiple priorities while maintaining accuracy, service quality, and sound judgment.
You are comfortable making timely, autonomous decisions under pressure while balancing service, risk, policy, and business objectives.
You communicate clearly, concisely, and professionally, both verbally and in writing, with internal stakeholders, broker partners, and team members.
You have strong time management, analytical, and problem-solving skills, and can thrive in a constantly changing, high-volume, and high-intensity environment.
You are committed to providing superb customer service and creating a positive experience for brokers, borrowers, internal partners, and employees.
You are comfortable using mortgage origination platforms such as Fundmore and Microsoft Office 365, including Word and Excel.
You have completed a post-secondary degree or diploma, preferably in business, finance, or a related field.

Belonging Matters Here

Bridgewater Bank is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We'll work with you to feel supported throughout your journey with us.

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More about this job

Responsibilities

Lead and develop a team of mortgage underwriters and associates, oversee complex credit decisions, and ensure consistent application of lending policies and risk practices. Manage underwriting workflows and service standards, improve processes, and build effective relationships with business development teams, brokers, and other stakeholders.

Requirements

Requires 5+ years of alternative mortgage experience, including 2+ years in mortgage underwriting and at least 1 year of leadership, coaching, team lead, or management experience. Candidates should have strong mortgage credit and risk expertise, AML/ATF and fraud awareness, communication and analytical skills, experience with Fundmore and Microsoft Office 365, and a post-secondary degree or diploma, preferably in business or finance.

Skills

Mortgage Underwriting
Alternative Mortgage Lending
Credit Risk Assessment
Credit Adjudication
Team Leadership
Coaching and Mentoring
Performance Management
AML and ATF Practices
Fraud Risk Awareness
Mortgage Lending Policies
Portfolio Credit Quality
Operational Process Improvement
Customer Service
Fundmore
Microsoft Office 365

Benefits

Flexible Benefits
Employee Discounts
Free Travel Medical Insurance
Professional Development
Flexible Work Models

Visa sponsorship

Not detected in the job text

Keywords

Mortgage Underwriting
Alternative Mortgage Market
Mortgage Lending
Credit Adjudication
Credit Risk Assessment
Underwriting Policies
Lending Guidelines
AML
ATF
Fraud Risk
Portfolio Credit Quality
Mortgage Origination
Fundmore
Microsoft Office 365
Microsoft Word
Microsoft Excel
Team Leadership
Coaching
Performance Management
Succession Planning
Pipeline Management
Operational Efficiency
Continuous Improvement
Mortgage Brokers
Customer Service
Business Development
AI-Powered Tools
ChatGPT
Copilot

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