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Added 1 day ago
K
Senior Customer Success Manager, Enterprise
Klue
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
As a Senior Customer Success Manager, Enterprise at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every…
Added 1 day ago
J
Manager, IT Operations
Jobber
Remote, Canada
- Full-time
- Remote
Then Jobber might be the place for you! We're looking for a Manager, IT Operations to be part of our Operations department.
Added 1 day ago
C
Engineering Manager, Cohere APIs and DevEx
Cohere
Remote, Canada
- $300,000 to $375,000 CAD / year
- Full-time
- Remote
As an Engineering Manager of the Cohere APIs and DevEx team, you will:
Added 1 day ago
F
Manager, Product Support
Float
Remote, Canada
- $100,000 to $125,000 CAD / year
- Full-time
- Remote
…strongest sources of product insight we have. We're looking for a Manager to own that function: its people, its quality, its operations and its impact on…
Added 1 day ago
CE
Business Development Manager – Wear Solutions (Mining)
Castolin Eutectic
Remote, Canada
- $110,000 to $150,000 CAD / year
- Full-time
- Remote
…currently be a Wear Specialist, Reliability Specialist, Maintenance Manager, Millwright, Mechanical Technologist, Technical Sales Representative, Welding Specialist, Engineer, or Business…
Added 2 days ago
WT
Staff, Fraud Countermeasures
Wealthsimple Technologies
Remote, Canada
- Full-time
- Remote
…the outcome. This is a Staff individual contributor role with manager-level impact: you'll lead through expertise and influence, not direct reports. It's open to candidates in any timezone…
Added 2 days ago
T
Freelance Full-Time English into Simplified Chinese (China) CTD Module Language Lead
TransPerfect
Remote, Canada
- Full-time
- Contract
- Remote
…standards before reaching clients. Working closely with your manager and Project Managers, you will translate and proofread documents for a diverse client base in the Life Science…
Added 2 days ago
T
Freelance Full-Term English into Simplified Chinese (China) CTD Module Language Lead
TransPerfect
Remote, Canada
- Contract
- Remote
…standards before reaching clients. Working closely with your manager and Project Managers, you will translate and proofread documents for a diverse client base in the Life Science…
Added 2 days ago
V
Technical Project Manager
Vantage
Remote, Canada
- $120,000 to $155,000 CAD / year
- Full-time
- Remote
Vantage is looking for a Technical Project Manager with expertise in software to own delivery timelines for the technology projects we run with our retailer clients. You will work closely…
Added 2 days ago
V
Customer Success Manager
Vantage
Remote, Canada
- Full-time
- Remote
Strong technical aptitude: you understand platforms, systems and integrations well enough to troubleshoot, ask engineers the right questions and explain issues clearly to clients, and you…
Added 2 days ago
B
Customer Education Manager
Bridgit
Remote, Canada
- Full-time
- Remote
Bridgit is looking for a Customer Education Manager to serve as the connective tissue between our customers and the product. Helping them get the most out of Bridgit through responsive…
Added 3 days ago
NI
Manager, Grant Finance & Compliance
Nutrition International
Remote, Canada
- $90,000 to $95,000 CAD / year
- Full-time
- Remote
Working under the guidance of the Senior Manager, the position ensures that grant budgets, expenditures, and financial reports are accurate, compliant, and aligned with both donor…
Added 3 days ago
FS
PCB Layout Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
Interface with board houses to resolve technical issues
Added 3 days ago
J
Customer Onboarding Specialist
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to a Manager, Customer Onboarding, our Customer Onboarding Specialists play a pivotal role in welcoming new home service businesses to Jobber and setting them up for long-term…
Added 3 days ago
TG
Enterprise Customer Success Manager
Too Good To Go
Remote, Canada
- Full-time
- Remote
We’re looking for an exceptional Enterprise Customer Success Manager to join the team at Too Good To Go to lead the Canadian partnerships.
Added 3 days ago
L
ABM Manager
Litmus
Remote, Canada
- Full-time
- Remote
We’re hiring an ABM Manager to run account-based marketing across Litmus’s highest-priority target accounts. Sitting within Field & Partner Marketing, you’ll turn our company-wide Account…
Added 3 days ago
D
Sales Operations Manager
Docker
Remote, Canada
- Full-time
- Remote
We are seeking an experienced Sales Operations Manager to join our Sales Operations team. You will be the Sales Ops lead for our Solutions Engineering (SE) and Solutions Architect (SA)…
Added 4 days ago
7
Senior Product Manager
7shifts
Remote, Canada
- $135,000 to $175,000 CAD / year
- Full-time
- Remote
As a Senior Product Manager at 7shifts, you’ll own a product that tens of thousands of restaurants run on every day. Operators use it to build their teams, manage their schedules, and keep…
Added 4 days ago
7
Senior Software Developer, Developer Experience
7shifts
Remote, Canada
- $145,000 to $190,000 CAD / year
- Full-time
- Remote
…judgment and AI-enabled execution. You report to the Engineering Manager for Developer Experience and build the systems every 7shifts engineer depends on: the agentic harnesses, core…
Added 4 days ago
H
Marketing Manager
HighlightTA
Remote, Canada
- $90,000 to $100,000 CAD / year
- Full-time
- Remote
We’re looking for a Marketing Manager who will be the voice and face of PPO, to our customers, to our industry and to our own team. If you love a good story, get curious about how things…
Added 4 days ago
J
Senior Front-End Developer
Jobber
Remote, Canada
- Full-time
- Remote
…building our modern stack Jamstack projects and help raise the technical bar of the team. You'll work primarily in Next.js, Sanity, React and TypeScript within a headless/composable…
Added 4 days ago
CE
Wear Solutions Specialist
Castolin Eutectic
Remote, Canada
- $70,000 to $120,000 CAD / year
- Full-time
- Remote
…professional or have been in a different role, such as a maintenance manager, maintenance planner, reliability engineer, sales engineer or similar role and looking for your next challenge,…
Added 5 days ago
VL
Manager, Reporting and Financial Planning
Vision Loss Rehabilitation Canada
Remote, Canada
- Remote
Position Title: Manager, Reporting and Financial Planning
Added 5 days ago
VL
Manager, Reporting and Financial Planning
Vision Loss Rehabilitation Canada
Remote, Canada
- Remote
Position Title: Manager, Reporting and Financial Planning
Added 5 days ago
VL
Manager, Reporting and Financial Planning
Vision Loss Rehabilitation Canada
Remote, Canada
- Remote
Position Title: Manager, Reporting and Financial Planning

Bridgit

Customer Education Manager

Remote, Canada

Remote

The salary range for this role is $70,000 - $100,000 CAD annually. · Full-time

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Job details

Pay: The salary range for this role is $70,000 - $100,000 CAD annually.
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 22, 2026

Original job description

Bridgit is looking for a Customer Education Manager to serve as the connective tissue between our customers and the product. Helping them get the most out of Bridgit through responsive support, proactive enablement and scalable digital education. This role sits at the intersection of customer adoption, product knowledge, and content creation and is central to our vision of building a more self-serve, high-impact customer experience.

You will own three interconnected pillars: customer support, enablement content & knowledge management. As well as, the systems and digital tools that power how we educate customers at scale. If you're energized by solving customer problems, building things that help people learn and operating as a cross-functional quarterback then this is the role is for you.

What You'll Do

Enablement Content & Knowledge Management

Develop customer-facing enablement content including help articles, video walkthroughs, and other assets that support self-serve learning
Build and maintain an enablement roadmap that maps out what customers need to be successful and reduces reliance on live support
Own and expand the knowledge base, keeping documentation accurate, up to date, and aligned with new product releases
Coordinate cross-functionally on releases, ensuring customers who have requested features are informed and that feedback loops are closed
Partner with Marketing on customer communications and campaigns that educate and re-engage the customer base

Customer Support

Manage the support queue via Pylon, triaging and responding to customer inquiries in a timely and professional manner
Troubleshoot and reproduce issues, performing initial investigation before escalating to the development team
Quarterback issue resolution by coordinating with engineering and communicating updates back to customers until issues are fully resolved
Hop on customer calls to provide product expertise, answer optimization questions, and work through challenges in real time
Identify re-engagement opportunities including accounts that would benefit from re-onboarding or a workflow reconfiguration and coordinate the handoff to the Customer Delivery Team
Data analysis including analyzing support tickets uncovering themes to surface cross-functionally and to inform content needed for customer education

Systems, Digital Touch & Implementation Tooling

Own Userflow as the primary administrator, configuring and optimizing digital touch onboarding flows that guide customers through the product
Manage Beamer to set up and publish in-app release notifications, targeting the right accounts with the right messages at the right time
Develop account-level re-engagement strategies using digital tools to proactively reach customers who may be underutilizing the platform
Act as the systems quarterback for the Implementation’s team's internal tooling, ensuring workflows, documentation, and processes are set up for scale

Who You Are

Customer-obsessed problem solver - you genuinely enjoy helping people and don't stop until the issue is resolved and the customer feels supported
Clear, confident communicator - you're comfortable on customer calls and equally strong in written documentation and async communication
Self-directed and organized - you can manage a busy support queue, an active content roadmap and cross-functional coordination without dropping the ball
Tech-savvy and systems-minded - you pick up new tools quickly and think in terms of workflows, scalability and process improvement; comfortable with technical language and working with developers to troubleshoot issues
Curious about product - you develop deep product knowledge and stay on top of new releases so you can speak to them confidently with customers
Cross-functional collaborator - you work fluidly with Product, Engineering, Implementation, and Marketing and know when and how to loop in the right people
Builder mentality - you're motivated by the opportunity to create something new, whether that's a content library, a digital onboarding program, or a better support process

Requirements

A minimum of 3+ years of experience in an education-related role, such Customer Education, Training & Enablement, Learning & Development, or teaching or adjacent Customer facing role including Implementation, Account Manager or Customer Success
Familiarity with basic technical troubleshooting and language including APIs, login architecture and reviewing network errors
Strong project management skills
Experience collaborating with subject matter experts (SMEs) for content ideation and review.
A strong ability to communicate technical concepts in accessible and concise language.
An acute eye for detail when it comes to grammar, aesthetics and consistency.

Nice to have:

Familiarity with the Construction Industry
Previous experience building out a customer education hub

What you will enjoy

A collaborative, autonomous environment where you can make an impact quickly
A culture that encourages innovation and professional growth
Competitive salary, benefit and equity options
Perks and benefits including unlimited vacation, 4-hour Fridays

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

At Bridgit, we're committed to fair, competitive, and transparent compensation.

The salary range for this role is $70,000 - $100,000 CAD annually. Individual compensation within the range is determined based on skills, experience, and role scope. Total compensation includes base salary, equity awards, and comprehensive benefits.

Bridgit may use technology, including artificial intelligence, to support parts of the recruitment and selection process. This posting is for an existing vacancy.

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More about this job

Responsibilities

The Customer Education Manager will own customer support, enablement content, and knowledge management to drive product adoption and self-serve learning. This role involves coordinating cross-functionally to manage releases, troubleshoot technical issues, and optimize digital onboarding tools.

Requirements

Candidates must have at least 3 years of experience in customer education, training, or a customer-facing role. Strong project management skills and familiarity with technical concepts like APIs and login architecture are required.

Skills

Customer education
Content creation
Technical troubleshooting
Project management
Knowledge management
Customer support
Data analysis
Userflow
Beamer
Pylon
API familiarity
Cross-functional collaboration
Communication
Enablement
Product knowledge

Benefits

Competitive salary
Equity options
Comprehensive benefits
Unlimited vacation
4-hour Fridays

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Education
Enablement
Knowledge Management
Customer Support
Userflow
Beamer
Pylon
API
Technical Troubleshooting
Project Management
Content Creation
Onboarding
SaaS
Construction Industry
Product Adoption
Cross-functional Collaboration
Data Analysis
Customer Success
Implementation
Digital Tools

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