Jobs in Canada

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Added 1 month ago
SC
RQ11111 - Sr. Business Analyst
Source Code
Toronto, ON
- $67.34 to $90.21 CAD / hour
Report status to, and follow overall direction from the Project Manager and/or Lead Business Analyst.
Added 1 month ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montréal, QC
- $96,000 to $177,600 CAD / year
Êtes-vous passionné(e) par le cloud et les technologies? Les services infonuagiques et la gestion des services TI (IT Service Management) font-ils partie intégrante de votre expertise?…
Added 1 month ago
Virtual Territory Manager (Ontario)
Ashfield Healthcare Canada Inc
Toronto, ON · Oakville, ON · Mississauga, ON · Markham, ON · York, ON · Ajax, ON · London, ON
Inizio Engage Canada is looking for an energetic and patient centric focused individual who will be responsible to engage virtually or via phone with HCPs nationally to represent…
Added 1 month ago
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
Pwc Canada
Toronto, ON · Ottawa, ON
Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.
Added 1 month ago
Gestionnaire virtuel de territoire bilingue (Montréal)
Ashfield Healthcare Canada Inc
Montréal, QC · Brossard, QC · Boucherville, QC · Pointe-Claire, QC · Laval, QC · Gatineau, QC
…sont respectés et d'atteindre ou de dépasser les objectifs de…
Added 1 month ago
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
PricewaterhouseCoopers LLP
Ottawa, ON · Toronto, ON
Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.
Added 4 days ago
BP
Customer & Programming Associate (Temporary - up to 18 Months)
Burlington Public Library
Burlington, ON
- Part-time
…values in all interactions, provides proactive customer-centered service, and is proficient in customer service routines and the Integrated Library…
Added 4 days ago
BP
Customer & Programming Associate (Temporary - up to 18 Months)
Burlington Public Library
Burlington, ON
- Part-time
…values in all interactions, provides proactive customer-centered service, and is proficient in customer service routines and the Integrated Library…
Added 4 days ago
CO
Application Analyst
City of Burlington
SIMS Square
- Full-time
Reporting to the Manager, Digital Applications, the Application Analyst is responsible for the implementation, support, and continuous improvement of corporate and departmental business…
Added 7 days ago
IE
Directeur(trice) principal, Solutions aux patients, Canada /Senior Director Patient Solutions, Canada
Inizio Engage
Toronto, ON · Ottawa, ON · Mississauga, ON · Dorval, QC · Montreal, QC · Quebec, QC · Laval, QC
- Full-time
Added 7 days ago
Director of Information Technology
The Corporation of The City of St. Thomas
St. Thomas, ON
Under the general direction of the City Manager, the Director of Information Technology (IT) provides strategic leadership, direction, and oversight for the City's technology…
Added 7 days ago
RV
Pharmacist
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
You must have access to reliable transportation and a valid driver’s license
Added 8 days ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…for it - read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies…
Added 8 days ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
…for it - read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us. Acumatica is different by design and purposely built to help small and midsized companies…
Added 9 days ago
SAP ABAP Developer - SAP Technical Services
Capital Regional District
Victoria, BC
Division: Technology and Digital Transformation
Added 9 days ago
A
Concepteur de produits principal/ Senior Product Designer
Acumatica
Montreal, QC
- Full-time
Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered…
Added 10 days ago
M
Customer Success Account Manager
Microsoft
Calgary, AB
- Full-time
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Added 10 days ago
M
Customer Success Account Manager
Microsoft
Toronto, ON
- Full-time
· Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
Added 10 days ago
CO
Librarian 1 Children Youth Services
City of New Westminster
New Westminster, BC · Public Library, British Columbia
- Full-time
Experience providing public service, technology assistance and digital literacy support in a public library or equivalent setting.
Added 16 days ago
UR
Information Technology Manager
Universal Realty Group
Halifax, NS
- Full-time
We’re seeking an experienced IT Manager who thrives in a fast-paced environment and is excited to contribute to a growing organization. This position is responsible for providing…
Added 16 days ago
MF
Unreal technical artist - Previz
Moment Factory
Montreal, QC
- Full-time
As part of Moment Factory’s Centre of Expertise, you’ll join the Technical Artists and Real-Time Creative Developers team. Blending artistic creativity with technological precision, our…
Added 17 days ago
HR
Coordinator - Patient, Family & Staff Resource Centre (PFRC) and Interpreter
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we…
Added 18 days ago
AU
Undergraduate Academic Program Advisor, Faculty of Science and Technology
Athabasca University
Athabasca, AB
- $48,621.92 to $79,714.45 CAD / year
- Full-time
Athabasca University's Faculty of Science and Technology is recruiting for an Undergraduate Academic Program Advisor.
Added 18 days ago
FN
UX Designer
First National Financial LP
Toronto, ON · East York, ON
- Full-time
This role combines user research, service design, interaction design, prototyping, and usability testing for complex operational workflows. Embedded in a product squad while maintaining a…
Added 22 days ago
B
Customer Education Manager
Bridgit
Canada
- $70,000 to $100,000 CAD / year
- Full-time
Bridgit is looking for a Customer Education Manager to serve as the connective tissue between our customers and the product. Helping them get the most out of Bridgit through responsive…

Bridgit

Customer Education Manager

Remote, Canada

Remote

The salary range for this role is $70,000 - $100,000 CAD annually. · Full-time

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Pay: The salary range for this role is $70,000 - $100,000 CAD annually.
Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Oct 22, 2026

Original job description

Bridgit is looking for a Customer Education Manager to serve as the connective tissue between our customers and the product. Helping them get the most out of Bridgit through responsive support, proactive enablement and scalable digital education. This role sits at the intersection of customer adoption, product knowledge, and content creation and is central to our vision of building a more self-serve, high-impact customer experience.

You will own three interconnected pillars: customer support, enablement content & knowledge management. As well as, the systems and digital tools that power how we educate customers at scale. If you're energized by solving customer problems, building things that help people learn and operating as a cross-functional quarterback then this is the role is for you.

What You'll Do

Enablement Content & Knowledge Management

Develop customer-facing enablement content including help articles, video walkthroughs, and other assets that support self-serve learning
Build and maintain an enablement roadmap that maps out what customers need to be successful and reduces reliance on live support
Own and expand the knowledge base, keeping documentation accurate, up to date, and aligned with new product releases
Coordinate cross-functionally on releases, ensuring customers who have requested features are informed and that feedback loops are closed
Partner with Marketing on customer communications and campaigns that educate and re-engage the customer base

Customer Support

Manage the support queue via Pylon, triaging and responding to customer inquiries in a timely and professional manner
Troubleshoot and reproduce issues, performing initial investigation before escalating to the development team
Quarterback issue resolution by coordinating with engineering and communicating updates back to customers until issues are fully resolved
Hop on customer calls to provide product expertise, answer optimization questions, and work through challenges in real time
Identify re-engagement opportunities including accounts that would benefit from re-onboarding or a workflow reconfiguration and coordinate the handoff to the Customer Delivery Team
Data analysis including analyzing support tickets uncovering themes to surface cross-functionally and to inform content needed for customer education

Systems, Digital Touch & Implementation Tooling

Own Userflow as the primary administrator, configuring and optimizing digital touch onboarding flows that guide customers through the product
Manage Beamer to set up and publish in-app release notifications, targeting the right accounts with the right messages at the right time
Develop account-level re-engagement strategies using digital tools to proactively reach customers who may be underutilizing the platform
Act as the systems quarterback for the Implementation’s team's internal tooling, ensuring workflows, documentation, and processes are set up for scale

Who You Are

Customer-obsessed problem solver - you genuinely enjoy helping people and don't stop until the issue is resolved and the customer feels supported
Clear, confident communicator - you're comfortable on customer calls and equally strong in written documentation and async communication
Self-directed and organized - you can manage a busy support queue, an active content roadmap and cross-functional coordination without dropping the ball
Tech-savvy and systems-minded - you pick up new tools quickly and think in terms of workflows, scalability and process improvement; comfortable with technical language and working with developers to troubleshoot issues
Curious about product - you develop deep product knowledge and stay on top of new releases so you can speak to them confidently with customers
Cross-functional collaborator - you work fluidly with Product, Engineering, Implementation, and Marketing and know when and how to loop in the right people
Builder mentality - you're motivated by the opportunity to create something new, whether that's a content library, a digital onboarding program, or a better support process

Requirements

A minimum of 3+ years of experience in an education-related role, such Customer Education, Training & Enablement, Learning & Development, or teaching or adjacent Customer facing role including Implementation, Account Manager or Customer Success
Familiarity with basic technical troubleshooting and language including APIs, login architecture and reviewing network errors
Strong project management skills
Experience collaborating with subject matter experts (SMEs) for content ideation and review.
A strong ability to communicate technical concepts in accessible and concise language.
An acute eye for detail when it comes to grammar, aesthetics and consistency.

Nice to have:

Familiarity with the Construction Industry
Previous experience building out a customer education hub

What you will enjoy

A collaborative, autonomous environment where you can make an impact quickly
A culture that encourages innovation and professional growth
Competitive salary, benefit and equity options
Perks and benefits including unlimited vacation, 4-hour Fridays

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

At Bridgit, we're committed to fair, competitive, and transparent compensation.

The salary range for this role is $70,000 - $100,000 CAD annually. Individual compensation within the range is determined based on skills, experience, and role scope. Total compensation includes base salary, equity awards, and comprehensive benefits.

Bridgit may use technology, including artificial intelligence, to support parts of the recruitment and selection process. This posting is for an existing vacancy.

Apply on jobs.workable.com About employer

More about this job

Responsibilities

The Customer Education Manager will own customer support, enablement content, and knowledge management to drive product adoption and self-serve learning. This role involves coordinating cross-functionally to manage releases, troubleshoot technical issues, and optimize digital onboarding tools.

Requirements

Candidates must have at least 3 years of experience in customer education, training, or a customer-facing role. Strong project management skills and familiarity with technical concepts like APIs and login architecture are required.

Skills

Customer education
Content creation
Technical troubleshooting
Project management
Knowledge management
Customer support
Data analysis
Userflow
Beamer
Pylon
API familiarity
Cross-functional collaboration
Communication
Enablement
Product knowledge

Benefits

Competitive salary
Equity options
Comprehensive benefits
Unlimited vacation
4-hour Fridays

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Education
Enablement
Knowledge Management
Customer Support
Userflow
Beamer
Pylon
API
Technical Troubleshooting
Project Management
Content Creation
Onboarding
SaaS
Construction Industry
Product Adoption
Cross-functional Collaboration
Data Analysis
Customer Success
Implementation
Digital Tools

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Work requirements

Jobs in Canada