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Added 6 mins ago
CW
Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
- Full-time
Reporting to the Manager of Design Solutions Studio, we are hiring a Senior Workplace Design Specialist to join our growing team in Mississauga. You will translate workplace requirements…
Added 6 mins ago
V
Senior Draftsman, Draftswoman H/F
VINCI
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
The Senior Draftsman/Draftswoman will be responsible for the production and coordination of technical drawings and plans for construction projects. While actively contributing to drafting…
Added 6 mins ago
VE
Senior Draftsman, Draftswoman H/F
VINCI Energies
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
The Senior Draftsman/Draftswoman will be responsible for the production and coordination of technical drawings and plans for construction projects. While actively contributing to drafting…
Added 6 mins ago
TU
E2i Research Coordinator
The University of British Columbia
Vancouver, BC
- $4,845.17 to $5,713.66 CAD / month
- Full-time
The incumbent reports to the Theme Research Manager, who in turn reports to the Theme Director. The incumbent has working relationships with investigators, staff and trainees in the E2i…
Added 6 mins ago
SC
Engineering Manager
SPECTRAFORCE Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are committed to delivering safe, reliable energy while driving financial excellence and innovation. We are seeking a Manager Engineering Gas Pipeline to join our team!
Added 24 mins ago
R
Marketing Operations Manager
Relay
Remote, Canada
- Full-time
- Remote
We’re looking for a Marketing Operations Manager to join our team supporting the Marketing and Sales teams to scale our top of funnel operations through constant measurement, marketing…
Added 38 mins ago
CR
Associate Director of Care- LPN
COGIR Real Estate
AB · Edmonton, AB
- Full-time
Our next Associate Health and Wellness Manager is the perfect role for an experienced nurse who is ready to become a leader. Under the leadership of the Health and Wellness Manager, you…
Added 38 mins ago
AH
Registered Nurse - Regularized Relief
Alberta Health Services
Camrose, AB
- Temporary
Camrose Home Care is seeking an experienced Registered Nurse for its Home Care team. Reporting to the Care Manager, Camrose Home Care in the role of Case Manager, you will be responsible…
Added 38 mins ago
B
Live-in Resident Manager
Boardwalk
Calgary, AB
- Full-time
Added 38 mins ago
BM
Territory Manager - Steel solutions
Bailey Metal Products Limited
Burlington, ON
- Full-time
The Territory Manager is responsible for providing both internal and external service to current customers as well as the creation and facilitation of new business. The Territory Manager…
Added 38 mins ago
CB
Health Advisor (Hybrid)
Calgary Board of Education
Calgary, AB
- Full-time
Reporting to the Manager, EHRC this position provides advanced occupational health services to CBE with a view to ensuring early intervention and recovery, and promoting a culture of health…
Added 49 mins ago
CR
Regional Manager, Property Management – Western Canada
CT REIT
Calgary, AB
- Full-time
Reporting to the Director, Property Management, the Regional Manager, Property Management – Western Canada will be responsible for the operational oversight of the CT REIT retail locations…
Added 49 mins ago
AH
Lead
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…recommendations. Experience mentoring junior analysts and providing technical leadership on analytical initiatives. Ability to work independently while collaborating effectively within…
Added 53 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Bracebridge, ON
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 1 hour ago
LD
Senior Technical Program Manager
Loblaw Digital
Toronto, ON
- Full-time
Senior Technical Program Managers are integral to how we operate and are responsible for not only ensuring that eCommerce Technology initiatives are delivered on-plan; but also ensuring…
Added 1 hour ago
SC
Spécialiste DevOps IA (Senior)
SII Canada
Montreal, QC
- Full-time
Expérience de la gestion des secrets et des configurations avec Vault ou AWS Secrets Manager.
Added 1 hour ago
JE
IT Support Centre Analyst (2026-9459)
Johnston Equipment
Montreal, QC
- Full-time
Reporting into the Manager, IT Support, the IT Support Centre Analyst - Tier I provides IT customer service support to employees across Canada. Provide hardware and software support for…
Added 1 hour ago
P
Technical Implementation Project Manager
Paymentus
Richmond Hill, ON
- Full-time
The Technical Implementation Project Manager will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This…
Added 1 hour ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Mississauga, ON
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 1 hour ago
AT
Bookkeeper/Client Manager
Avanti Tax
Bedford, NS
- Part-time
Bookkeeper & Client Manager - Part-Time, Hybrid
Added 1 hour ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $112,006 to $149,341 CAD / year
- Full-time
As Manager, Model Risk Management, you will lead a team of model risk professionals and oversee independent model validation, governance and reporting activities across EDC. You will…
Added 1 hour ago
RI
Growth Marketing Manager
Realtax Inc.
Newmarket, ON
- Full-time
Reporting to the General Manager, we are hiring a Growth Marketing Manager to establish and lead our in-house marketing function across Realtax and Ontario Tax Sales. As our new Growth…
Added 1 hour ago
OM
Account Manager, Client Solutions
Omnicom Media
Toronto, ON
- Full-time
You will take on a newly created position at OMG as a Client Solutions Manager. In this role, you will be responsible for the development and delivery of OMG Outcomes and Creo Solutions for…
Added 1 hour ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Toronto, ON · Scarborough, ON
- Full-time
Position Summary...The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity…
Added 1 hour ago
T
IT Operations Analyst IV
TD
Toronto, ON
- Full-time
Consult with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to own area

Bridgit

Customer Education Manager

Canada

$70,000 to $100,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $100,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Oct 22, 2026

Original job description

Bridgit is looking for a Customer Education Manager to serve as the connective tissue between our customers and the product. Helping them get the most out of Bridgit through responsive support, proactive enablement and scalable digital education. This role sits at the intersection of customer adoption, product knowledge, and content creation and is central to our vision of building a more self-serve, high-impact customer experience.

You will own three interconnected pillars: customer support, enablement content & knowledge management. As well as, the systems and digital tools that power how we educate customers at scale. If you're energized by solving customer problems, building things that help people learn and operating as a cross-functional quarterback then this is the role is for you.

What You'll Do

Enablement Content & Knowledge Management

Develop customer-facing enablement content including help articles, video walkthroughs, and other assets that support self-serve learning
Build and maintain an enablement roadmap that maps out what customers need to be successful and reduces reliance on live support
Own and expand the knowledge base, keeping documentation accurate, up to date, and aligned with new product releases
Coordinate cross-functionally on releases, ensuring customers who have requested features are informed and that feedback loops are closed
Partner with Marketing on customer communications and campaigns that educate and re-engage the customer base

Customer Support

Manage the support queue via Pylon, triaging and responding to customer inquiries in a timely and professional manner
Troubleshoot and reproduce issues, performing initial investigation before escalating to the development team
Quarterback issue resolution by coordinating with engineering and communicating updates back to customers until issues are fully resolved
Hop on customer calls to provide product expertise, answer optimization questions, and work through challenges in real time
Identify re-engagement opportunities including accounts that would benefit from re-onboarding or a workflow reconfiguration and coordinate the handoff to the Customer Delivery Team
Data analysis including analyzing support tickets uncovering themes to surface cross-functionally and to inform content needed for customer education

Systems, Digital Touch & Implementation Tooling

Own Userflow as the primary administrator, configuring and optimizing digital touch onboarding flows that guide customers through the product
Manage Beamer to set up and publish in-app release notifications, targeting the right accounts with the right messages at the right time
Develop account-level re-engagement strategies using digital tools to proactively reach customers who may be underutilizing the platform
Act as the systems quarterback for the Implementation's team's internal tooling, ensuring workflows, documentation, and processes are set up for scale

Who You Are

Customer-obsessed problem solver - you genuinely enjoy helping people and don't stop until the issue is resolved and the customer feels supported
Clear, confident communicator - you're comfortable on customer calls and equally strong in written documentation and async communication
Self-directed and organized - you can manage a busy support queue, an active content roadmap and cross-functional coordination without dropping the ball
Tech-savvy and systems-minded - you pick up new tools quickly and think in terms of workflows, scalability and process improvement; comfortable with technical language and working with developers to troubleshoot issues
Curious about product - you develop deep product knowledge and stay on top of new releases so you can speak to them confidently with customers
Cross-functional collaborator - you work fluidly with Product, Engineering, Implementation, and Marketing and know when and how to loop in the right people
Builder mentality - you're motivated by the opportunity to create something new, whether that's a content library, a digital onboarding program, or a better support process

Requirements

A minimum of 3+ years of experience in an education-related role, such Customer Education, Training & Enablement, Learning & Development, or teaching or adjacent Customer facing role including Implementation, Account Manager or Customer Success
Familiarity with basic technical troubleshooting and language including APIs, login architecture and reviewing network errors
Strong project management skills
Experience collaborating with subject matter experts (SMEs) for content ideation and review
A strong ability to communicate technical concepts in accessible and concise language
An acute eye for detail when it comes to grammar, aesthetics and consistency

Nice to have:

Familiarity with the Construction Industry
Previous experience building out a customer education hub

What you will enjoy

A collaborative, autonomous environment where you can make an impact quickly
A culture that encourages innovation and professional growth
Competitive salary, benefit and equity options
Perks and benefits including unlimited vacation, 4-hour Fridays

Bridgit values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, 2SLGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please advise us of any needs as required.

At Bridgit, we're committed to fair, competitive, and transparent compensation.

The salary range for this role is $70,000 - $100,000 CAD annually. Individual compensation within the range is determined based on skills, experience, and role scope. Total compensation includes base salary, equity awards, and comprehensive benefits.

Bridgit may use technology, including artificial intelligence, to support parts of the recruitment and selection process. This posting is for an existing vacancy.

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More about this job

Responsibilities

Create and maintain customer education content and knowledge resources, manage support inquiries and issue resolution, and analyze support trends to improve customer learning. Administer digital onboarding and in-app communication tools, coordinate customer re-engagement, and collaborate with Product, Engineering, Implementation, and Marketing.

Requirements

Requires at least three years of experience in customer education, training, learning and development, teaching, or an adjacent customer-facing role, along with technical troubleshooting familiarity and strong project management skills. Candidates should be able to collaborate with subject matter experts, explain technical concepts clearly, and produce accurate, polished content.

Skills

Customer Education
Customer Support
Training And Enablement
Learning And Development
Technical Troubleshooting
Project Management
Content Creation
Knowledge Management
Customer Communication
Product Knowledge
Data Analysis
Cross-Functional Collaboration
Digital Onboarding
Process Improvement
Customer Re-engagement
Technical Documentation

Benefits

Equity Options
Comprehensive Benefits
Unlimited Vacation
Four-Hour Fridays

Visa sponsorship

Not detected in the job text

Keywords

Customer Education
Customer Support
Enablement Content
Knowledge Management
Help Articles
Video Walkthroughs
Knowledge Base
Customer Adoption
Self-Serve Learning
Support Queue
Pylon
Userflow
Beamer
Digital Onboarding
In-App Notifications
Technical Troubleshooting
APIs
Login Architecture
Network Errors
Project Management
Subject Matter Experts
Product Releases
Customer Re-engagement
Implementation
Construction Industry

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