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Added 12 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 12 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 12 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 12 mins ago
AI
Cloud Solution Architect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Design & Support: Architect and amend cloud infrastructure with a focus on high availability, fault tolerance, and workload optimization.
Added 12 mins ago
AS
Lead FinOps Analyst: Cloud, Network & Infrastructure
Apex Systems
Mississauga, ON
- $100 to $101 USD / hour
- Contract
McKesson is seeking a **Lead FinOps Analyst: Cloud, Network & Infrastructure** to own financial and consumption outcomes across its Cloud, Network, and Infrastructure services. This…
Added 12 mins ago
AI
Adobe Site Reliability Engineer
Apptoza Inc.
Toronto, ON
- Full-time
…Search, Consent Management, Analytics, Personalization and AI services and many more to…
Added 12 mins ago
SI
Senior Implementation Specialist
STACK IT Recruitment
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
We're hiring a Senior Implementation Specialist to join a managed services and cloud hosting provider working across Microsoft 365, Azure, and virtualized infrastructure. The role leads…
Added 12 mins ago
A
DevSecOps Engineer
Aviso
Vancouver, BC
- $120,000 to $130,000 CAD / year
- Full-time
7+ years of experience in DevOps or DevSecOps, cloud infrastructure operations, or software engineering, with a proven track record of leading initiatives in collaborative, cross‑functional…
Added 12 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
Lead and support directory services Active Directory and cloud identity Microsoft Entra ID operational improvements, including group management, access policies, conditional access, and…
Added 42 mins ago
B
Senior DevOps Developer
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
This role demands a strong blend of infrastructure engineering expertise, deep knowledge of Azure cloud services, and hands-on proficiency with Databricks or other data platform from a…
Added 42 mins ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
We’re hiring a Senior Systems Engineer to join a managed services and cloud hosting provider working across Microsoft 365, Azure, and virtualized infrastructure. The role leads hands-on…
Added 42 mins ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
We’re hiring a Senior Systems Engineer to join a managed services and cloud hosting provider working across Microsoft 365, Azure, and virtualized infrastructure. The role leads hands-on…
Added 42 mins ago
SI
Senior Systems Engineer
STACK IT Recruitment
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
We’re hiring a Senior Systems Engineer to join a managed services and cloud hosting provider working across Microsoft 365, Azure, and virtualized infrastructure. The role leads hands-on…
Added 42 mins ago
Communications Specialist - YNSE
Aecon
Toronto, ON · North York, ON
…local expertise. We play a key role in building and enhancing infrastructure across Canada, the U.S., and an expanding international footprint improving everyday life through the roads,…
Added 42 mins ago
G
Directeur(trice) / Director - Digital Platforms & Delivery Excellence
Genetec
Montreal, QC
- Full-time
Assurer la gestion et l'évolution de l'infrastructure de développement, des environnements, des outils et des plateformes de développement de DIO, en mettant l'accent sur la fiabilité,…
Added 42 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Canada
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 42 mins ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 42 mins ago
QT
Technology Governance & Risk Advisor
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $110,000 to $130,000 CAD / year
- Full-time
- Broad understanding of enterprise IT environments, including infrastructure, cloud platforms, enterprise applications, cybersecurity, data, third-party services and emerging technologies.
Added 57 mins ago
RB
Director, Enterprise Integration Services – OneRBC: CNB Integration
Royal Bank of Canada
Toronto, ON
- Full-time
…technology strategies spanning identity & access management, cloud infrastructure, network architecture, security posture alignment, and modern workplace modernization. You'll own the…
Added 1 hour ago
HD
Cyber and System Security Specialist
Hamilton-Wentworth District School Board (HWDSB)
Hamilton, ON
- Full-time
Reporting to the Manager, Infrastructure Services, the successful candidate will lead within the operations and security function in the IIT department, providing guidance and recommend…
Added 1 hour ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 1 hour ago
NS
Service Delivery Manager
N2P Systems
Montreal, QC
- Full-time
We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for…
Added 1 hour ago
G
Gestionnaire de Formation / Training Manager
Genetec
Montreal, QC
- Full-time
…interfonctionnelle. Il consiste à traduire les normes mondiales des services d'apprentissage et de formation en une mise en œuvre régionale efficace, tout en adaptant les programmes aux…
Added 1 hour ago
Director of Digital Operations
Sonance Wealth Partners
Toronto, ON
Partner-office onboarding: Build a repeatable onboarding playbook for new partner firms. Lead device setup, Microsoft 365 email and file migrations, platform access and retirement of legacy…
Added 1 hour ago
CS
Data Architect
Confiar Services
Toronto, ON
- $65 to $70 CAD / hour
- Contract
We are seeking an experienced Azure Data Architect to design and lead secure, scalable enterprise data solutions on Azure. The ideal candidate will have strong expertise in Azure…

BrightClaim

Tech Lead - Infrastructure Services N 4C

AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Tech Lead - Infrastructure Services N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities

Define and drive the enterprise monitoring and observability strategy and roadmap.
Lead Event Management, including correlation, deduplication, enrichment, alert optimisation and incident integration.
Drive integration across monitoring platforms, ServiceNow ITOM, CMDB and automation tools.
Performance Optimization: Implement advanced telemetry and health checks for network devices and server clusters, focusing on reducing noise and improving mean time to detect (MTTD) for critical infrastructure issues.
Provide leadership across ServiceNow ITOM, ACC, Event Management and ITOM dashboards.
Optimise platforms such as LogicMonitor and New Relic, including monitoring coverage and tool rationalisation.
Establish monitoring KPIs and improve service health visibility and operational dashboards.
Drive adoption of AIOps, automation and proactive/predictive monitoring.
Collaborate with infrastructure, application, cloud, and operations teams on end-to-end observability.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Cisco Certified Network Professional (CCNP) - Netmetrix SolutionNetmetrix Solution

Required Skills

Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Client Relations, Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Infrastructure Services N

Remote Type -

Hybrid

Work Shift -

Flex Time (Canada)

Compensation Range-

52,000 to 95,000 CAD

Why join Genpact?
•   Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•   Make an impact – Help global enterprises solve business challenges that matter
•   Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•   Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
•   Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Apply About employer

More about this job

Responsibilities

Define and drive the enterprise monitoring and observability strategy while leading event management and incident integration. Collaborate with infrastructure, application, and cloud teams to implement advanced telemetry and optimize platform performance.

Requirements

Requires a bachelor's degree in a technical field such as Computer Engineering or Information Technology. Candidates should possess relevant professional certifications like CISSP or CCNP and demonstrate strong leadership and technical skills in IT operations.

Skills

Agile Methodology
ServiceNow ITOM
Observability
AIOps
Infrastructure Monitoring
Cloud Strategies
People Leadership
Risk Management
Design Thinking
Executive Presence
Cisco Identity Services Engine
Microsoft Azure Advanced Threat Protection
IBM AIX
Oracle WebLogic
Collaboration Tools
Storytelling

Benefits

Mentorship
Professional development
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Tech Lead
Infrastructure Services
Observability
ServiceNow ITOM
CMDB
AIOps
LogicMonitor
New Relic
Telemetry
CISSP
CCNP
Agile
Cloud Assessment
IBM AIX
Oracle WebLogic
Azure Advanced Threat Protection
Cisco ISE
Incident Management
Performance Optimization
Automation
Predictive Monitoring
Risk Management
Design Thinking
Executive Presence
Infrastructure
Network Engineering
Database Management
Information Systems
AI
Digital Innovation

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