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Added 2 mins ago
SI
Hardware Engineering, Staff Engineer- 19028
Synopsys Inc
Ottawa, ON · Nepean, ON
- Full-time
…Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software…
Added 18 mins ago
SP
Software Engineering SMTS
Salesforce Partner Canada
Toronto, ON
- Full-time
…team, you will work across agent runtime, capability and skill design, evaluation infrastructure, and the systems that let agents find and act on the right data.We are looking for a Lead…
Added 18 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 18 mins ago
J
Civil Engineer - Design and Project Management
JobsMedia.io
Montreal, QC
- Full-time
…of earth? Reporting to the department head, you will act as lead designer and project manager. You will manage urban infrastructure projects from start to finish: needs assessment,…
Added 18 mins ago
OT
Solutions Consultant
Ocean Technologies Group
Montreal, QC
- Full-time
…to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental…
Added 18 mins ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 18 mins ago
AI Outcome Customer Developer, Forward Deployed Development
Google
Toronto, ON
Lead upfront technical design for enterprise-grade AI solutions, ensuring seamless and secure integration of models, agents, and connectors into existing customer data pipelines, identity…
Added 32 mins ago
HD
OneStream Consolidation Lead
Henderson Drake
Canada
- Full-time
Lead OneStream consolidation workstreams across requirements gathering, design, build, testing and deployment
Added 32 mins ago
N(
Marketing Strategist (Temporary)
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Work closely with internal clients to build integrated marketing and lead generation programs to support existing and new opportunities.
Added 32 mins ago
C
Senior Presales Engineer
ChapsVision
Montreal, QC
- Full-time
Added 32 mins ago
K
Consultant, Cybersecurity
KPMG
Calgary, AB
- Full-time
Hands-on participation in the digital and technical aspects of a broad range of engagements including design and implementation of security strategies and solutions. Work alongside seasoned…
Added 48 mins ago
M
Dynamics 365 CRM Solution Engineer
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Lead customer envisioning workshops, whiteboard design sessions, and executive-level technical demonstrations across the Dynamics 365 portfolio, including Sales, Customer Service, Contact…
Added 48 mins ago
LC
Engineer - Program Manager
Linamar Corporation
Guelph, ON
- Full-time
· Lead technical component specification, sourcing, and supplier development.
Added 1 hour ago
NB
Senior Sales Director, Commercial Banking
National Bank of Canada
Surrey, BC
- Full-time
…leadership role that extends well beyond sales execution. You lead, coach, and inspire a team of Commercial Account Managers, driving strong performance across business development, credit…
Added 1 hour ago
NB
LEAD PYTHON DEVELOPER – IT TREASURY PLATFORMS
National Bank of Canada
Montreal, QC
- Full-time
A career as a Lead Python Chief Principal Developer in the Treasury IT team at National Bank means acting as a hands-on technical leader for modern technology platforms. This job allows you…
Added 1 hour ago
NE
Global Director of Impact & Knowledge Management
New Energy Nexus
Remote, Canada
- Full-time
- Remote
Lead design and implementation of MEL related policies, processes and practices across the organization in collaboration with Impact staff across the network.
Added 1 hour ago
Salesforce Technical Architect - Financial Services Cloud, Marketing Cloud & Data360 - Manager
EY
Toronto, ON · Montreal, QC
…Cloud Next. You will contribute across discovery, definition, design, build, test, deploy, and adoption, working closely with clients and delivery teams to translate business needs into…
Added 1 hour ago
EG
Business Development Manager - Power Transmission
EMAGE Group
Canada
- Full-time
…transmission owners, transmission EPC contractors, engineering design and consulting firms, and transmission…
Added 1 hour ago
AH
Clinical Informatician
Alberta Health Services
Edmonton, AB
- Temporary
…partners to define system build requirements (based on workflow, design, or clinical content), and deliver solutions that align WMS functionality and future state Pharmacy processes,…
Added 1 hour ago
AH
Senior Project Manager
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…cycle, aspects, including development and initiation, planning & design, execution, monitoring and control and closing. The role is assigned a wide range of projects from minor to major…
Added 1 hour ago
B
Tech Lead - Infrastructure Services N 4C
BrightClaim
AB
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 2 hours ago
SC
Conventional Signalling Director
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 2 hours ago
BF
Aunty Supervisor
BC First Nations Justice Council
BC · British Columbia, Canada
- Full-time
Develop and stabilize the Aunties Program, in collaboration with the Women’s Team, the IJC Leadership Circle, and the RSW Team Lead.
Added 2 hours ago
WI
Project Manager, Municipal Planning
WSP in Canada
Toronto, ON
- Full-time
WSP is seeking an experienced Project Manager to lead and manage policy planning projects for municipal clients while playing a key role in growing our Municipal Planning Practice. The…
Added 2 hours ago
C
Consulting Manager-Scrum Master, Life Sciences w/ Manufacturing exp. Consulting
Cognizant
Halifax, NS
- Full-time
…admired companies in the world. Learn how Cognizant helps clients lead with digital at…

BrightClaim

Tech Lead - Infrastructure Services N 4C

AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Tech Lead - Infrastructure Services N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities

Define and drive the enterprise monitoring and observability strategy and roadmap.
Lead Event Management, including correlation, deduplication, enrichment, alert optimisation and incident integration.
Drive integration across monitoring platforms, ServiceNow ITOM, CMDB and automation tools.
Performance Optimization: Implement advanced telemetry and health checks for network devices and server clusters, focusing on reducing noise and improving mean time to detect (MTTD) for critical infrastructure issues.
Provide leadership across ServiceNow ITOM, ACC, Event Management and ITOM dashboards.
Optimise platforms such as LogicMonitor and New Relic, including monitoring coverage and tool rationalisation.
Establish monitoring KPIs and improve service health visibility and operational dashboards.
Drive adoption of AIOps, automation and proactive/predictive monitoring.
Collaborate with infrastructure, application, cloud, and operations teams on end-to-end observability.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Cisco Certified Network Professional (CCNP) - Netmetrix SolutionNetmetrix Solution

Required Skills

Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Client Relations, Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Infrastructure Services N

Remote Type -

Hybrid

Work Shift -

Flex Time (Canada)

Compensation Range-

52,000 to 95,000 CAD

Why join Genpact?
•   Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•   Make an impact – Help global enterprises solve business challenges that matter
•   Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•   Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
•   Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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More about this job

Responsibilities

Define and drive the enterprise monitoring and observability strategy while leading event management and incident integration. Collaborate with infrastructure, application, and cloud teams to implement advanced telemetry and optimize platform performance.

Requirements

Requires a bachelor's degree in a technical field such as Computer Engineering or Information Technology. Candidates should possess relevant professional certifications like CISSP or CCNP and demonstrate strong leadership and technical skills in IT operations.

Skills

Agile Methodology
ServiceNow ITOM
Observability
AIOps
Infrastructure Monitoring
Cloud Strategies
People Leadership
Risk Management
Design Thinking
Executive Presence
Cisco Identity Services Engine
Microsoft Azure Advanced Threat Protection
IBM AIX
Oracle WebLogic
Collaboration Tools
Storytelling

Benefits

Mentorship
Professional development
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Tech Lead
Infrastructure Services
Observability
ServiceNow ITOM
CMDB
AIOps
LogicMonitor
New Relic
Telemetry
CISSP
CCNP
Agile
Cloud Assessment
IBM AIX
Oracle WebLogic
Azure Advanced Threat Protection
Cisco ISE
Incident Management
Performance Optimization
Automation
Predictive Monitoring
Risk Management
Design Thinking
Executive Presence
Infrastructure
Network Engineering
Database Management
Information Systems
AI
Digital Innovation

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