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Added 13 mins ago
Product Manager, Agentic Products
Jetson Home
Kitchener, ON
Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent…
Added 13 mins ago
AC
Spécialiste En Recouvrement
Aston Carter
Montreal, QC · Saint-Leonard, Quebec
- $28 to $36 CAD / hour
- Contract
Added 13 mins ago
AC
Directeur, Comptabilité Complexe Et Politique Comptable
Aston Carter
Montreal, QC
- $149,000 to $182,800 CAD / year
- Full-time
Job Title: Director, Complex Accounting & Accounting Policy Job Description
Added 13 mins ago
MM
Part-Time Financial Service Representative
Money Mart
Ottawa, ON
- Part-time
Complete all other job-related duties as directed by Management.
Added 13 mins ago
HB
Snow Removal (Grounds Support) - Seasonal
Horseshoe Bay Resort
Rossland, BC
- Part-time
…outdoor work and ensuring safety? If so, we have the perfect opportunity for you as Grounds Support (Snow…
Added 13 mins ago
RL
Calibration Engineer - 12 month contract
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
The final salary and job level will depend on your experience and qualifications. We know great talent shows up at different points in a career - whether you’re earlier in your journey or…
Added 13 mins ago
PH
Mental Health Registered Nurse/Registered Psychiatric Nurse, new St. Paul's Hospital
Providence Healthcare
Vancouver, BC
- Other
…transformation, PHC is expanding its Mental Health services, creating an opportunity for RNs and RPNs to join our Acute Mental Health Program at a pivotal time and help shape how complex…
Added 13 mins ago
BF
Bilingual Talent Acquisition Co-Op
Burnbrae Farms
ON · Mississauga, ON
- Full-time
Identify candidates through job board databases, online tools, social media and other ad-hoc resources.
Added 13 mins ago
RB
Client Advisor
Royal Bank of Canada
Thunder Bay, ON
- Full-time
…digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to…
Added 13 mins ago
RB
Banking Advisor
Royal Bank of Canada
Swift Current No. 137, SK · SWIFT CURRENT, Saskatchewan
- Full-time
…digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to…
Added 13 mins ago
Area Manager II, YXU1
Amazon
St. Thomas, ON
Added 13 mins ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
London, ON
- Part-time
Trains cashiers/merchandisers in job functions
Added 13 mins ago
W
(CAN) Stock Unloader Associate
Walmart
Nelson, BC
- Part-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…
Added 13 mins ago
W
(CAN) Stock Unloader Associate
Walmart
Taber, AB
- Part-time
Working as a Stock Unloader Associate at Walmart Canada is an excellent opportunity to build hands‑on experience in a fast‑paced retail environment. In this role, you play a key part in…
Added 13 mins ago
W
(CAN) OMNI Customer Fulfillment Associate - Full Time
Walmart
Victoria, BC
- Full-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 13 mins ago
W
(CAN) OMNI Customer Fulfillment Associate - Part time
Walmart
Victoria, BC
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 13 mins ago
W
(CAN) Associé, épicerie
Walmart
Rivière-du-Loup, QC
- Part-time
Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by…
Added 13 mins ago
W
(CAN) General Merchandise Associate
Walmart
Peterborough, ON
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 13 mins ago
W
(CAN) OMNI Customer Fulfillment Associate
Walmart
Brockville, ON
- Part-time
Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you pick, pack, and…
Added 13 mins ago
AC
Analyste De Finance
Aston Carter
Montreal, QC
- $48 to $56 CAD / hour
- Contract
Added 13 mins ago
A
Gameplay AI Engineer - Sledgehammer Games
Activision
Toronto, ON
- Other
…exciting experiences for our players. This is an excellent opportunity to work with a passionate engineering team on the world’s most popular game franchises! We'd like to speak with…
Added 13 mins ago
AC
Customer Manager
Aston Carter
Longueuil, QC
- $45 to $60 CAD / hour
- Contract
Job Title: ESP Customer Manager Job Description
Added 13 mins ago
LC
Bakery InStore Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Vaughan, ON
- Part-time
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.
Added 13 mins ago
NA
Program Assistant (Temporary), School of Health & Life Sciences
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.
Added 13 mins ago
AG
Boom Truck Operator
Artemis Gold - Blackwater Project
BC
- Other

BrightClaim

Tech Lead - Infrastructure Services N 4C

AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Tech Lead - Infrastructure Services N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities

Define and drive the enterprise monitoring and observability strategy and roadmap.
Lead Event Management, including correlation, deduplication, enrichment, alert optimisation and incident integration.
Drive integration across monitoring platforms, ServiceNow ITOM, CMDB and automation tools.
Performance Optimization: Implement advanced telemetry and health checks for network devices and server clusters, focusing on reducing noise and improving mean time to detect (MTTD) for critical infrastructure issues.
Provide leadership across ServiceNow ITOM, ACC, Event Management and ITOM dashboards.
Optimise platforms such as LogicMonitor and New Relic, including monitoring coverage and tool rationalisation.
Establish monitoring KPIs and improve service health visibility and operational dashboards.
Drive adoption of AIOps, automation and proactive/predictive monitoring.
Collaborate with infrastructure, application, cloud, and operations teams on end-to-end observability.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Cisco Certified Network Professional (CCNP) - Netmetrix SolutionNetmetrix Solution

Required Skills

Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Client Relations, Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Infrastructure Services N

Remote Type -

Hybrid

Work Shift -

Flex Time (Canada)

Compensation Range-

52,000 to 95,000 CAD

Why join Genpact?
•   Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•   Make an impact – Help global enterprises solve business challenges that matter
•   Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•   Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
•   Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Apply About employer

More about this job

Responsibilities

Define and drive the enterprise monitoring and observability strategy while leading event management and incident integration. Collaborate with infrastructure, application, and cloud teams to implement advanced telemetry and optimize platform performance.

Requirements

Requires a bachelor's degree in a technical field such as Computer Engineering or Information Technology. Candidates should possess relevant professional certifications like CISSP or CCNP and demonstrate strong leadership and technical skills in IT operations.

Skills

Agile Methodology
ServiceNow ITOM
Observability
AIOps
Infrastructure Monitoring
Cloud Strategies
People Leadership
Risk Management
Design Thinking
Executive Presence
Cisco Identity Services Engine
Microsoft Azure Advanced Threat Protection
IBM AIX
Oracle WebLogic
Collaboration Tools
Storytelling

Benefits

Mentorship
Professional development
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Tech Lead
Infrastructure Services
Observability
ServiceNow ITOM
CMDB
AIOps
LogicMonitor
New Relic
Telemetry
CISSP
CCNP
Agile
Cloud Assessment
IBM AIX
Oracle WebLogic
Azure Advanced Threat Protection
Cisco ISE
Incident Management
Performance Optimization
Automation
Predictive Monitoring
Risk Management
Design Thinking
Executive Presence
Infrastructure
Network Engineering
Database Management
Information Systems
AI
Digital Innovation

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