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Added 6 mins ago
MD
Information Technology Specialist 5 - Unified Communications & Collaboration Architect
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
A Bachelor’s degree in Computer Science, Information Technology (IT), Software Engineering, Management Information Systems, or a closely related field can substitute for one (1) year of…
Added 6 mins ago
A
Spécialiste Flammabilité / Flammability Specialist
Airbus
Montreal, QC
- Full-time
Added 21 mins ago
A
AIR TRAFFIC MANAGEMENT PRODUCT SPECIALIST II
Adacel
Montreal, QC
- Full-time
…systèmes de formation au contrôle du trafic aérien (ATC) et de solutions de gestion du trafic aérien (ATM) à la fine pointe de la…
Added 21 mins ago
A
Représentant(e) au développement des ventes | Sales Development Representative
Actalent
Brossard, QC
- $55,000 to $60,000 CAD / year
- Full-time
Notre marque Aston Carter offre des solutions de talents corporatifs de calibre mondial à des milliers de clients à travers le monde. Spécialisés en comptabilité, finance, ressources…
Added 21 mins ago
TM
Senior Product Development Engineering Specialist - Design Support & Sustaining
Trudell Medical International
London, ON
- Full-time
At Trudell Medical International (TMI), we pride ourselves on our passion for finding innovative and creative solutions which has enabled us to develop medical devices that continue to make…
Added 21 mins ago
Solutions Consultant - Advanced Process Control
Spartan Controls Ltd.
Calgary, AB · Edmonton, AB
…provider of industrial automation, valves, measurement, control solutions and data management, for process industries in Western Canada and beyond. We are dedicated to providing exceptional…
Added 21 mins ago
Valve Technician
Spartan Controls Ltd.
AB · Edmonton, AB
…provider of industrial automation, valves, measurement, control solutions and data management, for process industries in Western Canada and beyond. We are dedicated to providing exceptional…
Added 21 mins ago
Valve Mechanic - 1 Year Temporary
Spartan Controls Ltd.
AB · Edmonton, AB
…provider of industrial automation, valves, measurement, control solutions and data management, for process industries in Western Canada and beyond. We are dedicated to providing exceptional…
Added 21 mins ago
Human Resources Generalist
Celestica International LP
Newmarket, ON
Added 21 mins ago
DT
Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology
NL · CAN NL Home based (CSC Location)
- Full-time
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations -…
Added 21 mins ago
DT
Onsite Field Services Technician, Voisey’s Bay, NL
DXC Technology
NL · CAN NL Home based (CSC Location)
- Full-time
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations -…
Added 36 mins ago
Q
Conversation Bot Engineer - Dialogflow CX
Quantiphi
Toronto, ON
- $140,000 to $150,000 CAD / year
- Full-time
Quantiphi is an award-winning, AI-First global digital engineering company that helps the world’s leading Fortune 1000 organizations transform bold ideas into measurable business impact. We…
Added 36 mins ago
P
Electronics Shop Technician (6-Month Contract)
PixMob
Montreal, QC
- Contract
Participate in new product development and propose cost-effective, efficient maintenance solutions.
Added 36 mins ago
TM
Senior Mechanical Product Design Engineering Specialist
Trudell Medical International
London, ON
- Full-time
At Trudell Medical International (TMI), we pride ourselves on our passion for finding innovative and creative solutions which has enabled us to develop medical devices that continue to make…
Added 36 mins ago
A
Représentant(e) au développement des ventes | Sales Development Representative
Actalent
Sherbrooke, QC
- $55,000 to $60,000 CAD / year
- Full-time
Notre marque Aston Carter offre des solutions de talents corporatifs de calibre mondial à des milliers de clients à travers le monde. Spécialisés en comptabilité, finance, ressources…
Added 36 mins ago
OA
Industrial Red Seal Electrician
Oldcastle APG
Delta, BC
- Other
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for…
Added 36 mins ago
TC
Senior Database Administrator (Oracle Application DBA / AWS Cloud)
Tata Consultancy Services
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
…in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer…
Added 36 mins ago
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Electrical Engineer/Designer
Grantek
Burlington, ON
- Full-time
Grantek is a recognized leading provider of integrated automation, smart manufacturing and industrial information solutions in the global marketplace. Our clients are some of the worlds…
Added 36 mins ago
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Business Systems Developer
Grantek
Burlington, ON
- Full-time
…global operations. This new role will work across IT, Platform Engineering, Data & Analytics, and Business Process teams to deliver secure, scalable, and efficient internal digital…
Added 36 mins ago
SY
Senior Software Engineer
Secure Yourself IT Solutions
Ottawa, ON
- Contract
At Secure Yourself IT Solutions, we help organizations solve real technology problems. We provide IT consulting, contract staffing, and software solutions that support the way businesses…
Added 36 mins ago
E
Field Coordinator
EllisDon
AB · Alberta Projects
- Full-time
…to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is – there…
Added 36 mins ago
A
Deputy Manager, Airside Civil Engineering
AECOM
Mississauga, ON
- $130,000 to $180,000 CAD / year
- Full-time
…private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and…
Added 36 mins ago
A
CPI en genie civil
AECOM
Ottawa, ON
- $65,000 to $75,000 CAD / year
- Full-time
Participer aux rencontres et présenter les enjeux et solutions proposées;
Added 52 mins ago
E
Light Duty Mechanic
Epiroc
Val-d'Or, QC
- Full-time
…developing and providing innovative and safe equipment, digital solutions, and aftermarket…
Added 52 mins ago
E
Mécanicien de véhicules légers
Epiroc
Val-d'Or, QC
- Full-time
…developing and providing innovative and safe equipment, digital solutions, and aftermarket…

BrightClaim

Tech Lead - Infrastructure Services N 4C

AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Posting language: English
Posted: Oct 30, 2026

Original job description

Tech Lead - Infrastructure Services N

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities

Define and drive the enterprise monitoring and observability strategy and roadmap.
Lead Event Management, including correlation, deduplication, enrichment, alert optimisation and incident integration.
Drive integration across monitoring platforms, ServiceNow ITOM, CMDB and automation tools.
Performance Optimization: Implement advanced telemetry and health checks for network devices and server clusters, focusing on reducing noise and improving mean time to detect (MTTD) for critical infrastructure issues.
Provide leadership across ServiceNow ITOM, ACC, Event Management and ITOM dashboards.
Optimise platforms such as LogicMonitor and New Relic, including monitoring coverage and tool rationalisation.
Establish monitoring KPIs and improve service health visibility and operational dashboards.
Drive adoption of AIOps, automation and proactive/predictive monitoring.
Collaborate with infrastructure, application, cloud, and operations teams on end-to-end observability.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Cisco Certified Network Professional (CCNP) - Netmetrix SolutionNetmetrix Solution

Required Skills

Agile Methodology, Apple Mac OS, Cisco Identity Services Engine (ISE), Client Relations, Cloud Assessment, Cloud Strategies, Collaboration Tools, Design Thinking, Executive Presence, IBM AIX, IBM Rational ClearCase, Inclusion, Microsoft Azure Advanced Threat Protection, Oracle WebLogic, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Infrastructure Services N

Remote Type -

Hybrid

Work Shift -

Flex Time (Canada)

Compensation Range-

52,000 to 95,000 CAD

Why join Genpact?
•   Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•   Make an impact – Help global enterprises solve business challenges that matter
•   Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•   Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
•   Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Apply About employer

More about this job

Responsibilities

Define and drive the enterprise monitoring and observability strategy while leading event management and incident integration. Collaborate with infrastructure, application, and cloud teams to implement advanced telemetry and optimize platform performance.

Requirements

Requires a bachelor's degree in a technical field such as Computer Engineering or Information Technology. Candidates should possess relevant professional certifications like CISSP or CCNP and demonstrate strong leadership and technical skills in IT operations.

Skills

Agile Methodology
ServiceNow ITOM
Observability
AIOps
Infrastructure Monitoring
Cloud Strategies
People Leadership
Risk Management
Design Thinking
Executive Presence
Cisco Identity Services Engine
Microsoft Azure Advanced Threat Protection
IBM AIX
Oracle WebLogic
Collaboration Tools
Storytelling

Benefits

Mentorship
Professional development
Learning opportunities

Visa sponsorship

Not detected in the job text

Keywords

Tech Lead
Infrastructure Services
Observability
ServiceNow ITOM
CMDB
AIOps
LogicMonitor
New Relic
Telemetry
CISSP
CCNP
Agile
Cloud Assessment
IBM AIX
Oracle WebLogic
Azure Advanced Threat Protection
Cisco ISE
Incident Management
Performance Optimization
Automation
Predictive Monitoring
Risk Management
Design Thinking
Executive Presence
Infrastructure
Network Engineering
Database Management
Information Systems
AI
Digital Innovation

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