Sales Admin Support & Customer Care Representative

Full-time | In-office | Greater Toronto Area

Compensation: $50,000–$70,000 annually, based on experience

Brightstone Developments is seeking an organized, detail-oriented Sales Admin Support and Customer Service Representative to join our growing team. As a residential developer with communities across the GTA, we are committed to delivering exceptional homes and a thoughtful purchaser experience from the initial sale through closing and beyond.

In this role, you will serve as a key point of contact for purchasers while providing essential administrative support to our sales team. The ideal candidate is proactive, highly organized and comfortable managing multiple priorities in a fast-paced residential development environment.

What you’ll do:

Sales Administration 

• Support agreement processing, purchaser documentation, deposit tracking and condition follow-up. 
• Maintain organized Agreements of Purchase and Sale (APS), amendments, worksheets, incentive confirmations and purchaser files. 
• Coordinate with sales representatives, legal counsel, mortgage representatives and internal departments to obtain documentation and approvals. 
• Prepare sales reports, purchaser summaries and administrative trackers. 

Customer Care 

• Serve as a primary point of contact for purchasers following their home purchase, providing timely and professional service. 
• Coordinate purchaser communications, appointments, construction updates, deficiency follow-up and closing-related information. 
• Maintain accurate purchaser records, correspondence and outstanding commitments. 
• Address purchaser inquiries and concerns, coordinating with internal teams to facilitate resolutions. 
• Support the preparation and distribution of welcome packages, homeowner communications and customer-care materials. 
• Assist with sales-office materials, appointment scheduling and purchaser follow-up. 

What you’ll bring:

• 3+ years of experience in customer care, sales administration, residential construction or pre-construction real estate. 
• Experience working with new-home purchasers and Agreements of Purchase and Sale is strongly preferred. 
• Exceptional organization, attention to detail and ability to manage multiple files and deadlines. 
• Strong written and verbal communication skills and a professional, solutions-oriented approach. 
• Ability to collaborate with sales, construction, legal, accounting and other internal teams. 
• Proficiency in Outlook, Excel and Word; CRM or customer-care software experience is an asset. 
• Availability to work in-office and attend occasional evening or weekend purchaser appointments. 

Why Brightstone? 

At Brightstone, you’ll play a meaningful role in the purchaser experience across our growing portfolio of residential communities. We offer a collaborative, entrepreneurial environment where initiative is valued and great work makes an impact.

To apply, please complete this application and send your resume to careers@brightstone.ca.