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Added 22 days ago
JC
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Brim

Director, Project Management & Client Coverage

Toronto, ON, Canada
QC, Canada

• Compensation: CA $120,000-160,000+.

Apply on brim.clearcompany.com About employer

Applications open in a new tab.

Job details

Pay: • Compensation: CA $120,000-160,000+.
Experience: A trusted client-facing leader with 5-7+ years' experience across consulting & project management with a strong enterprise relationship management background.
Posting language: English
Posted: Sep 8, 2026

Original job description

About Brim

Brim Financial is a category defining fintech, building the operating system for credit cards and payments. Our platform powers card programs for banks, credit unions, fintechs, and global brands across North America. We are a fast-growing company. We are backed by EDC Growth Equity, Epic Ventures, Vistara Growth, and Impression Ventures and have been recognized as a CB Insights Fintech 100 company and Deloitte Fast 50 and Deloitte Fast 500 winners.

The Director, Project Management & Client Coverage is the client-facing owner of implementation and ongoing delivery for our banking and fintech clients. You'll run point on complex, large-scale digital banking, card & payments platform rollouts, owning scope, timeline, risk, and cross-functional coordination. Once a client is live, you'll own the ongoing relationship: running the operating cadence, tracking portfolio health, and translating client needs into structured input for the roadmap. You are a senior level, high-energy, individual contributor.

This role is ideal for client-facing leaders who combine analytical rigor with relationship strength and want direct impact on client outcomes and portfolio growth.

Who You Are

A trusted client-facing leader with 5-7+ years' experience across consulting & project management with a strong enterprise relationship management background.
Skilled at engaging with senior stakeholders and managing complex, large-scale implementations.

What You’ll Do

For new client implementations:

Own day-to-day execution of complex, large-scale digital banking, card & payments platform implementations.

Managing scope, timeline, risk, and cross-functional coordination to deliver on time and produce a client experience strong enough to become a reference.

Build and personally run the minimum-viable process a required for multi-workstream implementation: status cadence, RAID log, decision log. A bias toward pragmatic, minimum-viable process over heavyweight frameworks is essential.

Own all client-facing status communication, from weekly detail to executive summary, translating engineering and product progress into business terms.

Keep ownership of every open item unambiguous, internally and with the client.

With our existing clients:

Own coverage for several existing clients: build and grow relationships across a portfolio of banks and fintechs.

Run the operating cadence for each account: QBRs, roadmap check-ins, prioritization sessions. You pull in product and engineering leads to weigh in on feasibility and sequencing, while you own the agenda, follow-through, and client narrative.

Track portfolio health (KPIs, adoption, satisfaction, support/escalation trends) and turn it into a clear read-out for internal teams and clients. You will flag risk early and package client feedback into structured input for product prioritization.

Maintain a single source of truth per account: health status, open commitments, roadmap asks, key contacts

Lead post-incident or post-issue reviews with clients, translating technical root cause into a business-appropriate explanation and forward-looking action plan.

What You’ll Bring

Proven ability to build and deepen client trust & relationships in a complex, multi-stakeholder environment.
Strong track record of building operating rhythms with clear accountability in ambiguous, fast-moving environments, not just running pre-existing processes.
Exceptionally strong written & verbal communication skills, ability to communicate in a structured, succinct, executive ready way.
Comfortable working through day-to-day delivery blockers and communicating status and risk to executive and board-level audiences.
Strong analytical and critical thinking, with a data-driven decision-making approach.
Comfort working closely with Product and Engineering teams, with data, reporting, and portfolio analytics.
Highly self-motivated, adaptable, and comfortable operating in a fast-paced, execution-focused environment.
Entrepreneurial mindset with strong ownership, accountability, and a drive to deliver results.

Bonus if You Have

Experience managing credit card or lending portfolios at a bank, issuer, or fintech.
Consulting background with financial services clients.
Experience working with AI/LLMs and collaborating closely with technical teams.

What We Offer

Competitive compensation and equity.
Remote-first workplace (Eastern Time).
Comprehensive health plan and PTO.
A team that treats AI as a force multiplier, not a threat.
Real ownership - you'll shape the processes and standards that drive how we deliver customer value.

Other Information

Remote (Canada ET).
Compensation: CA $120,000-160,000+.
Base salary range: For this role, candidates can expect a base salary range, described in the posting. Actual compensation is determined based on skills, experience, and role level. Exceptional candidates may be considered above the top of the range, and pay increases for those who make a big impact in the role.
Vacancy status: Not a backfill.

At Brim Financial, we view AI as a force multiplier in all that we do, including recruiting. In that spirit, we may use AI-enabled tools during the application screening process to assist with the review of candidate qualifications. Our recruitment process is human-led, and all hiring decisions are made by qualified members of the Brim Financial team.

If you're especially excited about this opportunity and would like to introduce yourself, feel free to send a note to jacqueline.kahnert@brimfinancial.com sharing what interests you about Brim and the experience you'd bring to the role.

Apply on brim.clearcompany.com About employer

More about this job

Responsibilities

The Director at Brim will run point on large digital banking and card platform rollouts, managing scope, timeline and risk. After go-live they will own client relationships, run QBRs and roadmap sessions, and track portfolio health.

Requirements

Brim needs 5-7+ years of consulting or project management experience with strong enterprise relationship skills. Candidates must communicate in an executive-ready way and work with data, reporting and portfolio analytics.

Skills

Project management
Implementation management
RAID log
Decision log
Status reporting
Executive communication
Stakeholder management
Portfolio analytics
KPI tracking
Data-driven decision making
Risk management
Root cause analysis
Cross-functional coordination
Product roadmap input
Consulting
Credit card programs
Financial services
AI/LLM collaboration

Benefits

Comprehensive health plan
PTO
Remote-first workplace

Keywords

project management
client coverage
account management
digital banking
card programs
payments platform
fintech
implementation
RAID log
QBR
portfolio health
KPI reporting
escalation management
consulting
stakeholder management
credit card
lending

Seniority

Senior

Perks

Generous paid time off

Languages

English

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Work requirements

Jobs in Canada