Bilingual Call Centre Agent
- Toronto, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- Minimum 2 years of experience in:
- Posting language
- English
- Posted
Original job description
About the job
About the Role
The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.
We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.
SCHEDULE
Sunday–Thursday
- 15:00–23:00, with flexibility to provide overnight coverage as required
Key Responsibilities
- Respond to internal and external customer inquiries via phone and email
- Provide support related to Brink’s products and services
- Troubleshoot technical issues impacting customers and crew members
- Collaborate with internal departments to ensure timely resolution of customer concerns
- Follow established processes to diagnose issues and identify appropriate solutions
- Generate and distribute operational reports throughout the day
- Support ad hoc projects and serve as a key contact for customer communications
- Deliver a professional, positive, and efficient customer experience
Required Qualifications
We're looking for candidates who have:
- A passion for delivering exceptional customer service
- Fluency in English and French (spoken and written)
- Minimum 2 years of experience in:
- Call Centre environments
- Customer Service roles
- Help Desk or Technical Support positions
- Strong problem-solving and troubleshooting skills
- Ability to remain calm and effective under pressure
- Ability to manage multiple priorities and quickly adapt between:
- Technical support inquiries
- Billing-related concerns
- Phone and email communications
- Excellent verbal and written communication skills
- Strong computer and technology skills
- A positive, collaborative, team-first mindset
- A continuous improvement approach with a willingness to suggest process enhancements
Nice to Have Qualifications: - Experience working within the transportation/security industry
Qualifications
More about this job
Responsibilities
The agent will respond to customer inquiries via phone and email while troubleshooting technical issues and providing support for products and services. They are also responsible for collaborating with internal departments and generating operational reports to ensure efficient service delivery.
Requirements
Candidates must be fluent in English and French and possess at least 2 years of experience in call center, customer service, or technical support roles. Strong problem-solving abilities, computer proficiency, and the capacity to work in a fast-paced environment are essential.
Skills
- Customer service
- Bilingual
- Problem-solving
- Troubleshooting
- Technical support
- Communication
- Computer skills
- Data entry
- Reporting
- Collaboration
- Time management
- Conflict resolution
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Security & Safety
- Administrative
Keywords
- Call Centre
- Customer Service
- Technical Support
- Help Desk
- Bilingual
- Troubleshooting
- Reporting
- Operational Support
- Client Services
- Communication Skills
- Problem Solving
- Transportation Industry
- Security Industry
- Data Management