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Jobs in Canada

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Added 21 mins ago
J
Administrative Assistant
Jobright.ai
Canada
- Full-time
Jobright is an AI-powered job search agent that guides and simplifies the job search process. The Administrative Assistant provides organized support for team coordination, records and…
Added 21 mins ago
AA
Agent d'Approvisionnement / Supply Officer
Airbus Aircraft
Montreal, QC
- Full-time
Le programme d'avions commerciaux A220 recherche Agent de la Gestion de l'Approvisionnement pour rejoindre notre équipe de Procurement Operations Airframe basée à Mirabel (Québec, Canada),…
Added 21 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Added 21 mins ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
Knowledge of forecasting, scheduling, adherence, routing, agent desktop, digital channels, or related operational concepts.
Added 22 mins ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript.
Added 22 mins ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
Knowledge of forecasting, scheduling, adherence, routing, agent desktop, digital channels, or related operational concepts.
Added 22 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Added 37 mins ago
DS
Clinical Specialist/Sales Agent - Orthopaedics
DePuy Synthes
Victoria, BC
- Full-time
DePuy Synthes is seeking an ambitious Clinical Specialist/Sales Agent to represent our expansive product offering that includes joint reconstruction, trauma, craniomaxillofacial, spinal…
Added 1 hour ago
A
Intermediate Software Engineer
AltaML
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…libraries or AltaForge - supporting the AltaForge Clients and Same-Agent-Across-Clients north…
Added 1 hour ago
M
Senior Full Stack Java Engineer
Miratech
Canada
- Full-time
Knowledge of forecasting, scheduling, adherence, routing, agent desktop, digital channels, or related operational concepts.
Added 1 hour ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Added 1 hour ago
N
Autonomous AI Agent / Backend Automator
Nexifi
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role: Autonomous AI Agent / Backend Automator
Added 1 hour ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
Implement event-driven workflows that ingest and publish schedule changes, agent states, queue metrics, forecasts, and adherence events.
Added 1 hour ago
M
Senior Full Stack Java Engineer - CX & Contact Center Solutions
Miratech
Canada
- Full-time
Guide frontend architecture for agent, supervisor, and administration experiences using React and TypeScript.
Added 2 hours ago
AI
Bilingual QE Engineer – Contact Center Tools
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Added 2 hours ago
AI
IVR Application Developer – Cisco CVP/ Amazon Connect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Experienced in CVP in Java, API integration, sharing data between IVR and agent desktop, customer self-service solutions.
Added 2 hours ago
D
Client Financial Services Agent
Desjardins
Montreal, QC
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 3 hours ago
Officer, Human Resources Business Partner (Field)
Canada Post - Postes Canada
Edmonton, AB
Acts as partner, people champion and change agent, while aligning business strategy with HR services and solutions. Works closely with the HRBP Manager, the local management team and HR…
Added 4 hours ago
MG
Protection Agent
Michael Garron Hospital
Toronto, ON
- Part-time
The Protection Agent is responsible and accountable for the safety and security for all members of the hospital community which includes staff, patients and visitors. The Protection Agent…
Added 4 hours ago
T
Bilingual Senior Analyst, Channels and AI Enablement - Tangerine
Tangerine
Toronto, ON
- Full-time
…improve client self-serve experiences (e.g., Conversational AI, Agent assist) including AI monitoring, continuous performance measurement, insights generation, and documentation to enable…
Added 4 hours ago
BP
Machine Learning Intern – Summer 2027
BNP Paribas
Montreal, QC
- Internship
Experience with generative AI or agentic frameworks, such as LangChain, LangGraph, Agent Development Kit (ADK), or Hugging Face Transformers, or with machine learning frameworks such as…
Added 4 hours ago
C
Architecte en intelligence artifielle/Expert-conseil en IA
CGI
Montreal, QC
- Full-time
Support organizations in implementing best practices in generative and agent-based AI (prompt engineering, context engineering)
Added 4 hours ago
A
Embedded Software Manager
Actalent
Burnaby, BC
- $131,115 to $187,310 CAD / year
- Full-time
Serve as a thought leader and change agent for AI-enabled software development practices, positioning the organization as a technology leader in its market.
Added 4 hours ago
Q
AI Agent Engineer
Qlik
Canada
- $92,700 to $116,000 CAD / year
- Full-time
This role has a clear mandate: scale and run the AI agent program that transforms how we serve 35,000 customers. You'll design the agents, define where they act, govern their quality, and…
Added 4 hours ago
F
Building Services Design Engineer
Fluor
Vancouver, BC
- Full-time
Design clean agent extinguishing, foam systems, deluge, wet and dry s sprinklers, standpipes, fire water pumps

Brink's Canada

Bilingual Call Centre Agent

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum 2 years of experience in:
Posting language: English
Posted: Oct 6, 2026

Original job description

About the job

About the Role

The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.

We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.

SCHEDULE

Sunday–Thursday

15:00–23:00, with flexibility to provide overnight coverage as required

Key Responsibilities

Respond to internal and external customer inquiries via phone and email
Provide support related to Brink’s products and services
Troubleshoot technical issues impacting customers and crew members
Collaborate with internal departments to ensure timely resolution of customer concerns
Follow established processes to diagnose issues and identify appropriate solutions
Generate and distribute operational reports throughout the day
Support ad hoc projects and serve as a key contact for customer communications
Deliver a professional, positive, and efficient customer experience

Required Qualifications

We're looking for candidates who have:

A passion for delivering exceptional customer service
Fluency in English and French (spoken and written)
Minimum 2 years of experience in:
- Call Centre environments
- Customer Service roles
- Help Desk or Technical Support positions
Strong problem-solving and troubleshooting skills
Ability to remain calm and effective under pressure
Ability to manage multiple priorities and quickly adapt between:
- Technical support inquiries
- Billing-related concerns
- Phone and email communications
Excellent verbal and written communication skills
Strong computer and technology skills
A positive, collaborative, team-first mindset
A continuous improvement approach with a willingness to suggest process enhancements

Nice to Have Qualifications:
Experience working within the transportation/security industry

Qualifications

Apply About employer

More about this job

Responsibilities

The agent will respond to customer inquiries via phone and email while troubleshooting technical issues and providing support for products and services. They are also responsible for collaborating with internal departments and generating operational reports to ensure efficient service delivery.

Requirements

Candidates must be fluent in English and French and possess at least 2 years of experience in call center, customer service, or technical support roles. Strong problem-solving abilities, computer proficiency, and the capacity to work in a fast-paced environment are essential.

Skills

Customer service
Bilingual
Problem-solving
Troubleshooting
Technical support
Communication
Computer skills
Data entry
Reporting
Collaboration
Time management
Conflict resolution

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Customer Service
Technical Support
Help Desk
Bilingual
Troubleshooting
Reporting
Operational Support
Client Services
Communication Skills
Problem Solving
Transportation Industry
Security Industry
Data Management

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