Operations Supervisor

About the job

Operations Supervisor

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

We are seeking an accomplished and dynamic Operations Supervisor to join our team in Toronto. In this role, you will play a critical part in Operations, contributing to our ongoing success and strategic goals. As part of the Outside Operations Team, you will be responsible for overseeing various lines of business (ARM/ATM/CIT, Vault, Safe & Key, and Brinks Safe Products) at their assigned location. With an emphasis on team leadership (Union and Non-Union) and process improvement, this incumbent will ensure proper operating procedures and adherence to safety and security regulations while maximizing profitability and maintaining customer service standards.

Key Responsibilities:

Operations Management

Ensure minimum productivity standards for MAC (Customer Service Response Times) and Cash in Transit (Stops/Hour).

Maintain routes in Ocean and schedule CIT runs out of the branch.

Responsible for daily opening of the vault; check-out & in of liability; vault balancing; provide direction and allocation of resources.

Employee & Labour Relations

Ensure demonstration and promotion of both Company Values and Success Factors

Engage in active communication with all branch employees to promote engagement and well-being.

Ensure grievances are addressed in a timely fashion; make recommendations for disciplinary actions; administration of applicable Collective Bargaining Agreement.

Ensure adequate staffing levels are maintained and scheduling creation and posting.

Customer Service

Respond to customer inquiries as required and assist in finding solutions to any unresolved issues.

Completion of monthly customer SLA reporting.

Security Protocol Enforcement

Compliance with procedures and processes and ensure they are performed in accordance with the CSR/RMS and Regional requirements.

Health & Safety

Promote and ensure a physically and mentally safe working environment through the enforcement of all Health and Safety policies.

Investigate any workplace vehicle accidents or personal injuries in association with Joint Health & Safety Committees, ensuring findings and corrective action are reported and actioned as required.

If acting as a Health and Safety Representative, participate in monthly Health and Safety meetings, and complete building safety inspections and vehicle inspections.

Must complete the company standard Health and Safety training online.

Administration

Record keeping; payroll functions; inventory control, and supply ordering.

Maintain Petty Cash.

Month-end reporting: review billing and provide appropriate approvals.

Invoice processing.

Data entry (internal inventory system).

Selection and interviewing of candidates.

Fleet Maintenance

Technical knowledge and ability to perform minor vehicle repairs and maintenance.

Ensure the fleet is in good working order and that preventative maintenance schedules are following company policy.

Preferred Qualifications:

Excellent organizational and communication skills.

Action-oriented, able to maintain composure under pressure.

Sound working knowledge of PC applications (Microsoft Office), including on a mobile device.

Able to manage conflicts and make accurate, logical decisions.

Able to set targets, establish priorities, and meet goals.

Can effectively recruit, hire, and train staff as needed.

Ability to obtain a firearm licence.

Must be able to work flex hours, as required, including days, evenings, and weekends.

Qualifications