Bilingual Call Centre Agent

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Experience: Minimum 2 years of experience in:
Posting language: English
Posted: Oct 6, 2026

Original job description

About The Job

About the Role

The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.

We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.

SCHEDULE

Sunday–Thursday

15:00–23:00, with flexibility to provide overnight coverage as required

Key Responsibilities

Respond to internal and external customer inquiries via phone and email
Provide support related to Brink’s products and services
Troubleshoot technical issues impacting customers and crew members
Collaborate with internal departments to ensure timely resolution of customer concerns
Follow established processes to diagnose issues and identify appropriate solutions
Generate and distribute operational reports throughout the day
Support ad hoc projects and serve as a key contact for customer communications
Deliver a professional, positive, and efficient customer experience

Required Qualifications

We're looking for candidates who have:

A passion for delivering exceptional customer service
Fluency in English and French (spoken and written)
Minimum 2 years of experience in:

Call Centre environments
Customer Service roles
Help Desk or Technical Support positions

Strong problem-solving and troubleshooting skills
Ability to remain calm and effective under pressure
Ability to manage multiple priorities and quickly adapt between:

Technical support inquiries
Billing-related concerns
Phone and email communications

Excellent verbal and written communication skills
Strong computer and technology skills
A positive, collaborative, team-first mindset
A continuous improvement approach with a willingness to suggest process enhancements

Nice to Have Qualifications:

Experience working within the transportation/security industry

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More about this job

Responsibilities

Respond to customer inquiries by phone and email, support Brink’s products and services, troubleshoot technical issues, and coordinate with internal departments to resolve concerns. Generate and distribute operational reports, support ad hoc projects, and provide professional customer communications.

Requirements

Candidates must be fluent in spoken and written English and French and have at least two years of experience in a call centre, customer service, help desk, or technical support role. They should have strong troubleshooting, communication, computer, and multitasking skills, remain effective under pressure, and contribute collaboratively to continuous improvement.

Skills

Customer Service
English and French Fluency
Problem-Solving
Troubleshooting
Technical Support
Call Centre Support
Written Communication
Verbal Communication
Multitasking
Adaptability
Time Management
Team Collaboration
Customer Communications
Report Generation
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Call Centre
Customer Service
English
French
Help Desk
Technical Support
Troubleshooting
Phone Support
Email Support
Billing
Customer Inquiries
Customer Communications
Operational Reports
Process Improvement
Transportation
Security Industry
Brink’s Products and Services

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