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Added 14 mins ago
Senior Hydrogeologist
GHD Group Pty Ltd
Mississauga, ON
Insights and Reporting: Prepare and coordinate completion of technical reports and deliverables. This includes interpretation and compilation of geological and hydrogeological data, as well…
Added 14 mins ago
Manager, Underwriting - Programs & Operations - WSI
Wawanesa Insurance
Toronto, ON · North York - Toronto, ON (Hybr, ON
Lead, coach and develop underwriting and operations staff, setting clear objectives, accountability, technical standards and documentation expectations.
Added 14 mins ago
Consultant, Local Employee Experience - (Western Canada)
McDonald's Corporation
Toronto, ON
…Experience (Western Canada) - BC, Alberta, Manitoba or Ontario. Reporting to the Regional HR Manager, you will be a key member of the Eastern Regional Human Resources team, working in…
Added 14 mins ago
Manager, Analytics
Scotiabank
Toronto, ON
Lead, mentor, and develop a team of analysts, fostering a culture of collaboration, accountability, and continuous learning.
Added 14 mins ago
Senior Manager, Learning Design & Delivery - Toronto, ON
Scotiabank
Toronto, ON
…with business partners and the Practice Excellence team to lead program management, and delivery ensuring alignment to…
Added 14 mins ago
S
Project Controls Supervisor - Delivery Centre
Stantec
Fredericton, NB
- Full-time
Reporting to the Project Services Manager for Energy & Resources, the Project Controls Supervisor will play a key role in driving successful project delivery by leading a team that ensures…
Added 14 mins ago
Senior Associate, Social & Brand Marketing
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Toronto, ON
…Table to life across social, content, creators, and customers. Reporting to the Brand Marketing Manager, you’ll run day-to-day organic social, create content, and own our blog. You’ll also…
Added 14 mins ago
M
Business Project Manager, financial field
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- Contract
looking for two senior project managers to lead business projects in the
Added 14 mins ago
Shop Service Technician
Nestle Operational Services Worldwide SA
Barrie, ON
We are looking for a Shop Service Technician based at our Barrie facility reporting into the Shop Lead Technician. The In-House technician is responsible for refurbishment and/or repairing…
Added 14 mins ago
Team Lead
DSV
Milton, ON
Core Purpose and Essence of the Position: The Team Lead, Operations is responsible for the operation of a section within the Warehouse function. Supporting the Management Team with the…
Added 14 mins ago
E
Junior Thermal Mechanical Engineer
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
…product development lifecycle, from concept through production. Reporting to the Thermal Mechanical Engineering Team Lead, this role offers an excellent opportunity to build technical…
Added 14 mins ago
E
Automotive Detailer - Car Washer - Edmonton
Enterprise
Edmonton, AB
- Full-time
…the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of…
Added 14 mins ago
BS
Senior Project Manager
Blackline Safety
Calgary, AB
- Full-time
Lead multiple concurrent projects ranging from business process improvements to enterprise software implementations and technology transformation initiatives.
Added 14 mins ago
LP
Senior Administrator & Yardi Operations (Condominium)
Larlyn Property Management Ltd.
London, ON
- Full-time
join our growing team as Administration & Yardi Operations Team Lead (Condominium Management). This leadership role is responsible for driving operational excellence, elevating team…
Added 28 mins ago
TI
Environmental Facilitator
Tolko Industries
High Prairie, AB
- Full-time
…and the environment. In this hands‑on, impactful role, you’ll lead the development, implementation, and ongoing management of environmental programs across our High Prairie, Alberta…
Added 28 mins ago
TO
Supervisor Roads - Temporary
Township of Springwater
Elmvale, ON · Midhurst, ON
- Full-time
Reporting to the Manager, Roads, as part of a team of three (3), the position is responsible for providing daily leadership, scheduling, coordination, and oversight of unionized frontline…
Added 28 mins ago
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Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Waterloo, ON
- Part-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
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Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Waterloo, ON
- Full-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 28 mins ago
UX Lead
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Vancouver, BC
Apex Legends is looking for a UX Lead to help shape and evolve the player experience across the Apex Universe at our growing locations in Los Angeles – Chatsworth, Vancouver and Madison.…
Added 28 mins ago
IH
Marketing Manager
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Added 28 mins ago
VP Sales & Marketing (Bilingual Eng/Fre)
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Montreal, QC
Build day-to-day sales process and reporting discipline to support the function’s growth.
Added 29 mins ago
ML
Manager, Social Impact
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
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Reporting to the Director, Community Involvement, Maple Leaf Foods & Executive Director of the Maple Leaf Centre for Food Security, the Manager, Social Impact is part of a small dynamic…
Added 29 mins ago
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2600002531 - Nurse Practitioner
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Ajax, ON
- Full-time
Reporting to the Director, Emergency Services, the Nurse Practitioner (NP) will work as a RN in the Extended Class RN (EC). The NP will provide leadership and promote excellence patient…
Added 29 mins ago
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Systems Analyst, Clinical Solutions, IMITS
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 29 mins ago
ML
Sr. Demand Planner
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Full-time
…to develop the baseline demand forecast, leveraging Power BI reporting to identify and correct changing patterns or trends, incorporating historical demand patterns and relevant business…

Broadridge

Lead, Client Services - Bilingual (Hybrid)

Toronto, ON, Canada

Salary Range: $80,000 - $110,000 CAD. · Full-time

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Job details

Pay: Salary Range: $80,000 - $110,000 CAD.
Job type: Full-time
Experience: At least 5 years of bilingual (French and English) experience in a customer-facing role focused on customer service
Posting language: English
Posted: Oct 28, 2026

Original job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

As a key connection between our organization and large bank and brokerage clients in Toronto and Montreal, you will build trusted relationships, understand client needs, and coordinate timely resolution of questions and issues. You will work across internal teams to support client satisfaction, product adoption, successful implementations, and ongoing service improvement.

Key Responsibilities

Serve as a primary point of contact for our large financial services clients, maintaining regular communication and ensuring client satisfaction.
Work closely with internal teams to ensure client inquiries are addressed in a timely manner and with completeness.
Conduct periodic business reviews to assess client satisfaction and align on goals, strategies, and success measures.
Ensure understanding of clients business needs and goals for alignment.
Client focal point for problem management, change management and client requests for services.
Work closely with clients to build product knowledge, demonstrate best practices, increase feature adoption, and support retention.
Reporting of contracted Service Level Agreements and incident updates.
Partner with Product and Delivery teams to coordinate successful project implementations/changes.
Guide clients through releases and changes.
Lead group demonstrations that increase client awareness and understanding of our tools and offerings.
Support Enterprise Customer Success Partners with day-to-day activities, including troubleshooting, remediation, research, reporting, and other requests.
Analyze product usage data, identify trends, and share actionable insights that will help internal teams and clients.
Identify opportunities to expand product usage in ways that align with client needs and business objectives.
Represent the client’s perspective internally, help improve the product experience, and communicate updates effectively.
Respond to client questions and issues in a timely manner, partnering with Support and technical teams as needed.
Report customer success milestones and achievements to internal stakeholders.
Find creative ways to improve processes/communication
Actively seek ways for automation of current processes to improve responsiveness including the use of Agentic AI

Experience

At least 5 years of bilingual (French and English) experience in a customer-facing role focused on customer service

Experience building client relationships and acting as a business partner and trusted advisor.

Experience with financial services technology and products.

High level understanding of Canadian taxation and various tax slips

Work efficiently in a multi-tasking environment where high attention to detail is required.

Strong written and verbal communication in French and English, time management, and client relationship skills.

Ability to manage multiple priorities, solve problems, and work with strong attention to detail and analytical rigor.

Education

Canadian Securities Course
Bachelor’s degree or equivalent
Microsoft Office Suite
Agentic AI

Availability

This role requires availability to work after hours and on weekends, and to participate in on-call coverage for major incidents and project implementations.

Recruitment Process

Throughout the application process, you will be required to attend interviews in person. Our recruiters will explain the interview process at each stage and answer any questions you may have.

Compensation

Salary Range: $80,000 - $110,000 CAD. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Bonus Eligible Position
Benefits: Medical, dental, life and vision insurance. RRSP program with company match, paid parental leave, competitive vacation days and more. Medical insurance starts immediately upon hire.

Vacancy Disclosure

This posting is for an existing and currently open position within Broadridge.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

Employment verification
Education verification
Credit inquiry
Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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More about this job

Responsibilities

Serve as the primary point of contact for large financial services clients to ensure satisfaction, product adoption, and timely resolution of issues. Coordinate with internal teams to manage project implementations, report on service level agreements, and identify opportunities for process automation.

Requirements

Requires at least 5 years of bilingual experience in a customer-facing role within the financial services technology sector. Candidates must possess a bachelor's degree, strong analytical skills, and the ability to work in a hybrid environment with occasional after-hours availability.

Skills

Financial services technology
Customer service
Bilingualism
Problem management
Change management
Product adoption
Data analysis
Project implementation
Taxation knowledge
Communication
Time management
Analytical rigor
Agentic AI
Microsoft Office Suite
Canadian Securities Course

Benefits

Medical insurance
Dental insurance
Life insurance
Vision insurance
RRSP program with company match
Paid parental leave
Competitive vacation days

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Financial Services
Broadridge
Customer Success
Bilingual
Taxation
Tax Slips
Project Management
Product Adoption
Service Level Agreements
Incident Management
Change Management
Agentic AI
Data Analysis
Canadian Securities Course
Microsoft Office
Relationship Management
Business Reviews
Automation
Client Retention
Technical Support
Implementation
Financial Technology
Hybrid Work
Customer Satisfaction

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