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Added 12 mins ago
GE
Inside Sales - Welland
Gerrie Electric Wholesale Ltd.
Welland, ON
- Full-time
…coordinate logistics to ensure on-time completion, and expedite lead times to meet customer…
Added 12 mins ago
ST
Powertrain Design Release Engineer (Engine & Propulsion Systems)
SEGULA Technologies
Windsor, ON
- Full-time
Lead component testing and validation activities (DVP&R).
Added 12 mins ago
LL
Coordinator, Records Management & Privacy
Lac La Biche County
Lac la Biche, AB
- Full-time
Lead the development, implementation, maintenance, and continuous improvement of the County's Records and Information Management Program.
Added 12 mins ago
AS
Mobile Developer (React Native)
Apex Systems
Toronto, ON
- $60 to $70 USD / hour
- Full-time
Technical Leadership & Delivery: Lead the design, development, and delivery of high-quality React Native applications that are scalable, secure, maintainable, and optimized for performance…
Added 12 mins ago
T
Electrical, Instrumentation & Controls Engineer
TransAlta
Hanna, AB
- Full-time
This position provides technical expertise to support the safe and efficient operation of TransAlta’s generating stations. Responsibilities include technical research, evaluation of…
Added 12 mins ago
GS
Spécialiste Amélioration Continue (Senior)
Groupe SII
Montreal, QC
- Full-time
…contribute to building the factory of the future. You will lead strategic transformation initiatives, support the design and deployment of Lean Operating System capabilities, and drive…
Added 12 mins ago
PM
Parts Sepcialist
Prime Material Handling Equipment Limited
Saint John, NB
- Full-time
Strong parts technical aptitude with the ability to read and interpret parts diagrams and equipment specifications.
Added 12 mins ago
HA
Senior Engineer – Airworthiness & Certification
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Reporting to the Head of the Office of Airworthiness, you will lead assigned compliance areas from planning through regulator acceptance, act as a key technical contact with Transport…
Added 12 mins ago
HA
Capability Development Analyst (Engineer)
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead root-cause analysis (9S) and update processes and controls accordingly
Added 12 mins ago
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IAM RBAC Business Solution Analyst Lead
Marsh
Toronto, ON
- Full-time
Marsh is seeking an experienced IAM RBAC Business Solutions Lead to establish, own, and lead our enterprise-wide Role-Based Access Control (RBAC) function.
Added 12 mins ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics,…
Added 12 mins ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
Lead business development activities including sales, proposals, and building and maintaining sustainable client relationships across different financial services institutions.
Added 12 mins ago
S
Global Methods Engineer - Machining
Safran
Mirabel, QC
- Full-time
Lead the capitalization of knowledge around technical processes, ensuring technological monitoring.
Added 12 mins ago
GE
Construction Piping Coordinator - HPU - NIGHT SHIFT
Global Edge Group
AB · Edmonton, AB
- Contract
Lead construction execution within the assigned area and maintain accountability for safety, quality, productivity, schedule, and turnover performance.
Added 12 mins ago
FO
Project Officer, Capacity Development
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
provide technical coaching and guidance that strengthen project readiness and decision-making.
Added 12 mins ago
IO
Property Project Management Engineer
Imperial Oil
AB · Greater Edmonton Metropolitan Area
- Full-time
The role coordinates with various stakeholders and leverages the functional expertise of the organization (e.g. Sr Technical Principal, Project Management Office, Sr. Project Managers,…
Added 12 mins ago
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Business Development Manager – RMC Solutions
Giatec
Ottawa, ON
- Full-time
Book and lead your own discovery meetings, qualification calls and demos
Added 12 mins ago
H
Sr Field Service Technician
Honeywell
London, ON
- Full-time
Responsible for responding and resolving service calls, providing technical support, and troubleshooting various issues for our customers, for Honeywell’s HVAC, automation controls, life…
Added 27 mins ago
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Heavy Duty Mechanic
Frontiers North Adventures
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- Full-time
Provide technical guidance to Shop Assistants and less experienced coworkers.
Added 28 mins ago
RG
Vice-président(e), tarification / VP, Underwriting
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Toronto, ON · Montreal, QC · Canada, Toronto, RGA Re
- Full-time
Added 42 mins ago
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Agentic AI Architect
CGI
Toronto, ON
- Full-time
Leading a client or internal CGI project as the Technical Architect and Lead - architecting solutions and also contributing in part hands-on to solution development
Added 42 mins ago
IS
Engineer-in-Training, Platform Systems
Irving Shipbuilding
Dartmouth, NS
- Full-time
…subcontractors, and external stakeholders to ensure compliance and technical excellence across all phases of the…
Added 42 mins ago
C
On Call Flight Simulator Electronic Technician (Part-Time)-EN
CAE
Montreal, QC
- Part-time
As part of the Technical Services department within CAE’s Civil Training and Services division, perform all preventative and corrective maintenance tasks on several CAE and non-CAE flight…
Added 42 mins ago
FH
Nurse Practitioner - Urgent Primary Care
Fraser Health Authority
Chilliwack, BC
- $60.75 to $87.33 CAD / hour
- Part-time
Be part of our clinical enhancement program with regular in-house skills development such as 12 lead ECG interpretation, Point of Care ultrasound (POCUS), suturing and x-ray interpretation…
Added 42 mins ago
EI
Geotechnical Project Manager
Egis in Canada
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
Lead geotechnical project delivery, including design analysis, field investigation planning, design review, and preparation of professional technical reports.

Broadridge

Lead, Client Services - Bilingual (Hybrid)

Toronto, ON, Canada

Salary Range: $80,000 - $110,000 CAD. · Full-time

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Job details

Pay: Salary Range: $80,000 - $110,000 CAD.
Job type: Full-time
Experience: At least 5 years of bilingual (French and English) experience in a customer-facing role focused on customer service
Posting language: English
Posted: Oct 28, 2026

Original job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

As a key connection between our organization and large bank and brokerage clients in Toronto and Montreal, you will build trusted relationships, understand client needs, and coordinate timely resolution of questions and issues. You will work across internal teams to support client satisfaction, product adoption, successful implementations, and ongoing service improvement.

Key Responsibilities

Serve as a primary point of contact for our large financial services clients, maintaining regular communication and ensuring client satisfaction.
Work closely with internal teams to ensure client inquiries are addressed in a timely manner and with completeness.
Conduct periodic business reviews to assess client satisfaction and align on goals, strategies, and success measures.
Ensure understanding of clients business needs and goals for alignment.
Client focal point for problem management, change management and client requests for services.
Work closely with clients to build product knowledge, demonstrate best practices, increase feature adoption, and support retention.
Reporting of contracted Service Level Agreements and incident updates.
Partner with Product and Delivery teams to coordinate successful project implementations/changes.
Guide clients through releases and changes.
Lead group demonstrations that increase client awareness and understanding of our tools and offerings.
Support Enterprise Customer Success Partners with day-to-day activities, including troubleshooting, remediation, research, reporting, and other requests.
Analyze product usage data, identify trends, and share actionable insights that will help internal teams and clients.
Identify opportunities to expand product usage in ways that align with client needs and business objectives.
Represent the client’s perspective internally, help improve the product experience, and communicate updates effectively.
Respond to client questions and issues in a timely manner, partnering with Support and technical teams as needed.
Report customer success milestones and achievements to internal stakeholders.
Find creative ways to improve processes/communication
Actively seek ways for automation of current processes to improve responsiveness including the use of Agentic AI

Experience

At least 5 years of bilingual (French and English) experience in a customer-facing role focused on customer service

Experience building client relationships and acting as a business partner and trusted advisor.

Experience with financial services technology and products.

High level understanding of Canadian taxation and various tax slips

Work efficiently in a multi-tasking environment where high attention to detail is required.

Strong written and verbal communication in French and English, time management, and client relationship skills.

Ability to manage multiple priorities, solve problems, and work with strong attention to detail and analytical rigor.

Education

Canadian Securities Course
Bachelor’s degree or equivalent
Microsoft Office Suite
Agentic AI

Availability

This role requires availability to work after hours and on weekends, and to participate in on-call coverage for major incidents and project implementations.

Recruitment Process

Throughout the application process, you will be required to attend interviews in person. Our recruiters will explain the interview process at each stage and answer any questions you may have.

Compensation

Salary Range: $80,000 - $110,000 CAD. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Bonus Eligible Position
Benefits: Medical, dental, life and vision insurance. RRSP program with company match, paid parental leave, competitive vacation days and more. Medical insurance starts immediately upon hire.

Vacancy Disclosure

This posting is for an existing and currently open position within Broadridge.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

Employment verification
Education verification
Credit inquiry
Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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More about this job

Responsibilities

Serve as the primary point of contact for large financial services clients to ensure satisfaction, product adoption, and timely resolution of issues. Coordinate with internal teams to manage project implementations, report on service level agreements, and identify opportunities for process automation.

Requirements

Requires at least 5 years of bilingual experience in a customer-facing role within the financial services technology sector. Candidates must possess a bachelor's degree, strong analytical skills, and the ability to work in a hybrid environment with occasional after-hours availability.

Skills

Financial services technology
Customer service
Bilingualism
Problem management
Change management
Product adoption
Data analysis
Project implementation
Taxation knowledge
Communication
Time management
Analytical rigor
Agentic AI
Microsoft Office Suite
Canadian Securities Course

Benefits

Medical insurance
Dental insurance
Life insurance
Vision insurance
RRSP program with company match
Paid parental leave
Competitive vacation days

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Financial Services
Broadridge
Customer Success
Bilingual
Taxation
Tax Slips
Project Management
Product Adoption
Service Level Agreements
Incident Management
Change Management
Agentic AI
Data Analysis
Canadian Securities Course
Microsoft Office
Relationship Management
Business Reviews
Automation
Client Retention
Technical Support
Implementation
Financial Technology
Hybrid Work
Customer Satisfaction

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