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SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added just now
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added just now
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
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Automation Specialist / Engineer - Process Systems & Software
Spartan Controls Ltd.
Burnaby, BC
…and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp &…
Added just now
Territory Manager
Spartan Controls Ltd.
Edmonton, AB
…and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp &…
Added just now
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Day Remodel Associate
Walmart
Lethbridge, AB
- Full-time
A day remodel associate works with the Remodel Lead and Day Remodel Manager to establish standards in newly renovated departments. They complete modulars, assist customers, ensure…
Added just now
LC
Pharmacist
Loblaw Companies Limited
North Sydney, NS
- Full-time
…Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy that includes: Pharmacy, Dietitian, Medical and Optical…
Added just now
TH
Merchandising Execution Associate : Part Time - BEACON HILL
The Home Depot
Canada
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
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TH
Hardware Sales Associate Part-Time - 7236 Timmins
The Home Depot
Timmins, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added just now
CS
Dining Room Supervisor
Cogir Senior Living
Kelowna, BC · Lakeshore Place
- Full-time
Under the direction of the General Manager, the Dining Room Supervisor is responsible for supervising all aspects of dining room operations, including managing the service team, ensuring…
Added just now
T
Personal Banking Associate - O'Brien, Ville Saint Laurent (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added just now
T
Personal Banking Associate Trainee (Full time)- St-Sauveur
TD
Saint-Sauveur, QC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added just now
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills
TD
Richmond, BC
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added just now
A-
Insurance Advisor Level 1
AMA - Alberta Motor Association
Lethbridge, AB
- Full-time
You’re already a sales superstar and customer service wiz, but you’re looking for a little more. Bring your skills to the world of insurance and know that every day you’ll be offering…
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Operations Support Representative International Gateway
Purolator
Mount Hope, ON
The Support Representative, US & International Gateway, provides US/International service options to our customers by scanning, verifying shipper/receiver address, shipment contents,…
Added 14 mins ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Saint-Constant, QC · St Constant, QC
- Full-time
…helps prevent financial and physical loss, reduce shrink, and support store profitability. Through awareness, observation, and teamwork, the Asset Protection Associate helps protect people,…
Added 15 mins ago
RB
Sales Trainee - Contract
Red Bull
Toronto, ON · Scarborough
- Contract
The Sales Trainee (ST) function is to support sales initiatives and provide route coverage for their colleagues during vacation, sick, injury or any special projects as needed. Sales…
Added 15 mins ago
'
Forward Deployment Engineer
''
Toronto, ON
- Full-time
…about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain…
Added 29 mins ago
A
Executive Assistant, GTM Data & Intelligence
Autodesk
Toronto, ON
- Full-time
Support leadership meetings, staff meetings, All Hands, manager calls, planning sessions, and employee & business reviews by helping capture notes, document action items, and track…
Added 29 mins ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
ON · Ontario, Canada
- Full-time
At BMO Insurance, we are continuing to expand our reach and enhance the client experience through innovative service offerings. As a Customer Support Representative, you will be part of a…
Added 29 mins ago
LV
MANAGER-EN
La Vie En Rose
Peterborough, ON
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 29 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Vaudreuil-Dorion, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 29 mins ago
TO
Events & Group Sales Manager - Time Out Market, Vancouver
Time Out Market
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
The Events & Group Sales Manager will be a crucial, dual-focused role. The main task will be to drive and manage corporate group sales to meet and exceed targets, coupled with providing…
Added 29 mins ago
BF
Directeur(trice), Groupe des réparations structurales / Manager, Engineering Field Repairs
Bell Flight
Mirabel, QC
- Full-time
…responsible for creating certified repair instructions for the in-service commercial aircraft (light, intermediate and medium). The group consists of both designers and stress engineers.…
Added 29 mins ago
M
Client Support Specialist
Meltwater
Toronto, ON
- Full-time
Support Customer Success Executive & Program Manager in completing operational tasks necessary for software and/or service deliveries

Broadridge

Manager / Senior Manager (KYC) (CONTRACT)

Markham, ON, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing. We are seeking a Manager / Senior Manager to lead Business-as-Usual (BAU) Know Your Customer (KYC) operations. The successful candidate will oversee KYC investigations, remediation and periodic reviews, ensuring work is completed accurately and in line with applicable AML/KYC requirements, internal procedures and service expectations.

This role will manage operational workflows and high-volume investigation queues, support effective issue resolution, and promote consistent quality and productivity across the team.

Key responsibilities:

Lead day-to-day BAU KYC operations, including remediation and periodic review activities.

Oversee investigation queues, work allocation, prioritization and progress against applicable service levels.

Guide the review and resolution of customer files, including the identification of missing, inconsistent or higher-risk information.

Ensure customer due diligence (CDD) and enhanced due diligence (EDD) activities are completed in accordance with regulatory requirements and internal policies.

Monitor operational performance, quality and capacity; identify bottlenecks and recommend process improvements.

Escalate complex cases, control concerns, risks and potential policy or regulatory issues through the appropriate channels.

Provide coaching, guidance and practical support to team members; reinforce consistent procedures and sound case documentation.

Partner with relevant stakeholders to resolve case issues, address dependencies and support timely completion of reviews.

Maintain clear, accurate records of case decisions, escalations and operational activities.

Support management reporting on queue health, productivity, quality and outstanding issues.

Required qualifications and experience:

Experience handling end-to-end BAU KYC remediation and periodic reviews.

Deep understanding of AML/KYC regulatory requirements and customer due diligence (CDD/EDD) processes.

Experience managing operational workflows and high-volume investigation queues.

Ability to assess customer information, identify gaps or inconsistencies, and determine when further review or escalation is needed.

Strong organizational skills, including the ability to prioritize work and manage competing deadlines.

Clear written and verbal communication skills, with the ability to document decisions and explain issues to stakeholders.

Sound judgment, attention to detail and a commitment to handling customer information responsibly.

Preferred qualifications

Prior experience leading or supervising a KYC operations team.

Experience improving operational processes, quality controls or queue management practices.

Relevant AML, KYC or financial-crime compliance training or certification.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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More about this job

Responsibilities

The Manager will lead day-to-day BAU KYC operations, including remediation, periodic reviews, and the oversight of investigation queues. They are responsible for ensuring compliance with AML/KYC regulatory requirements while coaching team members and driving process improvements.

Requirements

Candidates must have extensive experience in end-to-end KYC remediation and a deep understanding of AML/KYC regulatory requirements and CDD/EDD processes. Strong organizational, communication, and leadership skills are required to manage high-volume workflows and complex case escalations.

Skills

KYC
AML
CDD
EDD
Operational Management
Investigation
Risk Assessment
Regulatory Compliance
Process Improvement
Team Leadership
Stakeholder Management
Quality Assurance
Reporting
Documentation
Financial Crime Compliance

Visa sponsorship

Not detected in the job text

Keywords

KYC
AML
BAU
Know Your Customer
Anti-Money Laundering
CDD
EDD
Customer Due Diligence
Enhanced Due Diligence
Remediation
Periodic Reviews
Operational Workflows
Investigation Queues
Regulatory Compliance
Financial Crime
Risk Management
Quality Control
Process Improvement
Stakeholder Management
Case Documentation
Management Reporting
Broadridge
Hybrid

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