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Added 11 mins ago
MO
Licensing Assistant
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Perform a wide range of administrative tasks, including day to day customer service
Added 11 mins ago
DT
Service Manager I
Din Tai Fung North America
Vancouver, BC
- Full-time
SALARY RANGE FOR SERVICE MANAGER I: $75,880 – $106,230 CAD annual base salary
Added 26 mins ago
GA
Sales Associate - West Edmonton Mall
Groupe APP - APP Group
AB · Edmonton, AB
- Part-time
Reporting to the Store Manager, the Sales Associate provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day…
Added 26 mins ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 26 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 26 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 26 mins ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 26 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 26 mins ago
BC
Registered Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Support 24/7- you’re not on your own (managers on call, physicians, allied health and support staff).
Added 26 mins ago
SC
Recreation Attendant
Shepherd's Care Foundation
Vanguard, SK
- Full-time
Reporting to the Recreation Therapy Manager, the Recreation Attendant supports the planning, delivery, and evaluation of recreation therapy programs in accordance with SCF’s Mission,…
Added 26 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 26 mins ago
R
Founding Product & Solutions Lead
Rainharbor
Toronto, ON
- Full-time
…in compliance-heavy industries, where a written answer to a customer is a commitment. The software runs inside each client's own cloud account. Client content stays within environments the…
Added 26 mins ago
A
Rental Home Specialist - Leasing & Sales
Avana
Regina, SK
- Full-time
…high-performance lease-up environment. Reporting to the Area Manager, this role owns the full leasing cycle from first inquiry to signed lease, including prospect management, showings,…
Added 26 mins ago
GA
Associé(e) à la vente / Sales Associate - Royalmount
Groupe APP - APP Group
Montreal, QC
- Full-time
Reporting to the Store Manager, the Sales Associate provides an exceptional customer service, generates sales and participates in all essential duties to ensure an effective day-to-day…
Added 26 mins ago
WH
Guest Services Manager Overnight Relief
Westin Hotels & Resorts
Vancouver, BC
- Full-time
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in…
Added 26 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Edmonton, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 26 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 42 mins ago
SC
Sales Associate
Staples Canada
Calgary, AB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 42 mins ago
T
People Generalist
Twilio
Remote, Canada
- Full-time
- Remote
Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee…
Added 42 mins ago
SC
store manager - Sherwood Park, AB
Starbucks Coffee Company
Sherwood Park, AB
- $61,000 to $80,875 CAD / year
- Full-time
3 years retail / customer service management experience
Added 56 mins ago
D
Operations Manager (Labels)
DCM
Brampton, ON
- $93,755 to $117,194 CAD / year
- Full-time
As an Operations Manager (Labels), you’ll lead day-to-day operations to keep production safe, efficient, and productive. You’ll manage the Scheduling, Press, Rewinding, and Receiving teams,…
Added 56 mins ago
E
Technicien(ne) de service sur le terrain - Équipements industriels / Field Service Technician
Elopak
Boisbriand, QC
- Full-time
Reporting to the Technical Manager, the Field Service Technician serves as the primary technical point of contact for our customers. In this role, you will support customers within your…
Added 56 mins ago
GA
Store Manager - CF Pacific Center
Groupe APP - APP Group
Vancouver, BC
- Full-time
−Respond and adapt to changing demands of the business and create action plans relating to opportunities to support customer experience while focusing on strategic, operational, and…
Added 1 hour ago
I
Carpenter
IICRC
Comox, BC
- Full-time
We provide training, mentorship, and support to help our team members grow into specialized and leadership roles within the restoration industry.
Added 1 hour ago
I
Painter
IICRC
Comox, BC
- Full-time
We provide training, mentorship, and support to help our team members grow into specialized and leadership roles within the restoration industry.

Broadridge

Manager / Senior Manager (KYC) (CONTRACT)

Markham, ON, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing. We are seeking a Manager / Senior Manager to lead Business-as-Usual (BAU) Know Your Customer (KYC) operations. The successful candidate will oversee KYC investigations, remediation and periodic reviews, ensuring work is completed accurately and in line with applicable AML/KYC requirements, internal procedures and service expectations.

This role will manage operational workflows and high-volume investigation queues, support effective issue resolution, and promote consistent quality and productivity across the team.

Key responsibilities:

Lead day-to-day BAU KYC operations, including remediation and periodic review activities.

Oversee investigation queues, work allocation, prioritization and progress against applicable service levels.

Guide the review and resolution of customer files, including the identification of missing, inconsistent or higher-risk information.

Ensure customer due diligence (CDD) and enhanced due diligence (EDD) activities are completed in accordance with regulatory requirements and internal policies.

Monitor operational performance, quality and capacity; identify bottlenecks and recommend process improvements.

Escalate complex cases, control concerns, risks and potential policy or regulatory issues through the appropriate channels.

Provide coaching, guidance and practical support to team members; reinforce consistent procedures and sound case documentation.

Partner with relevant stakeholders to resolve case issues, address dependencies and support timely completion of reviews.

Maintain clear, accurate records of case decisions, escalations and operational activities.

Support management reporting on queue health, productivity, quality and outstanding issues.

Required qualifications and experience:

Experience handling end-to-end BAU KYC remediation and periodic reviews.

Deep understanding of AML/KYC regulatory requirements and customer due diligence (CDD/EDD) processes.

Experience managing operational workflows and high-volume investigation queues.

Ability to assess customer information, identify gaps or inconsistencies, and determine when further review or escalation is needed.

Strong organizational skills, including the ability to prioritize work and manage competing deadlines.

Clear written and verbal communication skills, with the ability to document decisions and explain issues to stakeholders.

Sound judgment, attention to detail and a commitment to handling customer information responsibly.

Preferred qualifications

Prior experience leading or supervising a KYC operations team.

Experience improving operational processes, quality controls or queue management practices.

Relevant AML, KYC or financial-crime compliance training or certification.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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More about this job

Responsibilities

The Manager will lead day-to-day BAU KYC operations, including remediation, periodic reviews, and the oversight of investigation queues. They are responsible for ensuring compliance with AML/KYC regulatory requirements while coaching team members and driving process improvements.

Requirements

Candidates must have extensive experience in end-to-end KYC remediation and a deep understanding of AML/KYC regulatory requirements and CDD/EDD processes. Strong organizational, communication, and leadership skills are required to manage high-volume workflows and complex case escalations.

Skills

KYC
AML
CDD
EDD
Operational Management
Investigation
Risk Assessment
Regulatory Compliance
Process Improvement
Team Leadership
Stakeholder Management
Quality Assurance
Reporting
Documentation
Financial Crime Compliance

Visa sponsorship

Not detected in the job text

Keywords

KYC
AML
BAU
Know Your Customer
Anti-Money Laundering
CDD
EDD
Customer Due Diligence
Enhanced Due Diligence
Remediation
Periodic Reviews
Operational Workflows
Investigation Queues
Regulatory Compliance
Financial Crime
Risk Management
Quality Control
Process Improvement
Stakeholder Management
Case Documentation
Management Reporting
Broadridge
Hybrid

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