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Added 12 mins ago
VS
Dining Service Attendant - Cooks Helper (2026-11050)
Verve Senior Living
Lloydminster, AB
- Full-time
…dining experiences? Under the direction of the Dining Services Manager or designate, our Dining Services Attendants play a critical role in enriching the lives of our residents by providing…
Added 12 mins ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
AB · Alberta, Canada
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 12 mins ago
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Product Advisor - OpenRoad Toyota Richmond
OpenRoad Auto Group
Richmond, BC
- Full-time
Strong focus on training, development, and internal promotion opportunities
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(CAN) Customer Service Manager
Walmart
Calgary, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
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(CAN) Overnight Assistant Manager
Walmart
Alma, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
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Product Development Lead
ARC'TERYX
North Vancouver, BC
- Full-time
Supporting the Manager, Product Development in building and coaching a team of technical Product Developers, and owning the day-to-day leadership and development of the team
Added 12 mins ago
FV
Professional Development Assistant (1yr contract)
Fraser Valley Real Estate Board
Surrey, BC
- Full-time
- Temporary
…supports their work and professional growth. Reporting to the Manager, Professional Development, you’ll provide the administrative support behind professional development courses,…
Added 12 mins ago
Manager, Speciality Pharma Nurse
Bayshore
ON
The Specialty Pharma Nursing Manager BSRx hereinafter referred to as the “SPNM”, reporting directly to the Regional Operations Manager Specialty Nursing under the direction of the Senior…
Added 12 mins ago
UO
Clinical Research Nurse
University of British Columbia
Vancouver, BC · PHC | St. Paul's Hospital - Burrard Building (SPHBB)
- $6,631.67 to $9,533.25 CAD / month
- Part-time
This position works under the supervision of Principal Investigators within the Division of Cardiology and Research Manager. Collaborates with researchers, coordinators, and hospital staff…
Added 12 mins ago
UO
HR & Finance Assistant
University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
Reports to the HR Manager and works closely with the Administrative Director, HR Assistant Manager and the Finance Manager.
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Personal Banking Associate - Robert-Bourassa Branch, Montreal
TD
Montreal, QC
- Full-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits p
Added 12 mins ago
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Customer Experience Associate
TD
Regina, SK
- Part-time
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to…
Added 12 mins ago
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Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 12 mins ago
MS
Sales Manager
Michaels Stores
Stoney Creek, NB
- Full-time
Store - TOR-HAMILTON, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 27 mins ago
MC
Project Coordinator – Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Contract
Project Coordinator / Assistant Project Manager – General Contracting
Added 27 mins ago
SA
Clinical Scholar – Registered Practical Nurse – Collaborative Practice- Temporary Full Time
Sault Area Hospital
Sault Ste. Marie, ON
- Full-time
…self-reflective learning for nurse mentees. This position reports to the Manager of Clinical Professional Practice and…
Added 27 mins ago
LP
Hotel Revenue Manager
LCV Properties LLC
Montreal, QC
- Full-time
Tidan Hotels is seeking an experienced Hotel Revenue Manager to support a portfolio of properties. Reporting to the Director of Revenue Management, this role works closely with General…
Added 27 mins ago
FH
Social Worker, Long Term Care - Carelife Fleetwood
Fraser Health Authority
Surrey, BC
- $44.85 to $56.02 CAD / hour
- Full-time
Reporting clinically to the Professional Practice Leader, Social Work and administratively to the Manager, Clinical Services, the Social Worker collaborates as a member of the…
Added 27 mins ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
BC · British Columbia, Canada
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 27 mins ago
IC
Corporate Sustainability Manager
Irving Consumer Products
Toronto, ON
- Full-time
Opportunities to take part in job-related training and development
Added 27 mins ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
SK · Saskatchewan, Canada
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 27 mins ago
VS
Administration Office Assistant (Part-Time) - Canterbury Place (2026-11051)
Verve Senior Living
Toronto, ON · North York, ON
- Part-time
…value of our residences. Under the direction of the Office Manager, provides administrative support including clerical and reception duties for the efficient operation of the…
Added 27 mins ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
NL · Newfoundland and Labrador, Canada
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…
Added 27 mins ago
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Project Engineering Manager
Refresco
Mississauga, ON
- Full-time
The Project Engineering Manager will be responsible for moderate to complex project planning and execution for various business opportunities. This corporate position oversees projects…
Added 27 mins ago
BI
Bilingual Customer Support Representative, BMO Insurance
BMO Insurance
MB · Manitoba, Canada
- Full-time
…milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and…

Broadridge

Manager / Senior Manager (KYC) (CONTRACT)

Markham, ON, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing. We are seeking a Manager / Senior Manager to lead Business-as-Usual (BAU) Know Your Customer (KYC) operations. The successful candidate will oversee KYC investigations, remediation and periodic reviews, ensuring work is completed accurately and in line with applicable AML/KYC requirements, internal procedures and service expectations.

This role will manage operational workflows and high-volume investigation queues, support effective issue resolution, and promote consistent quality and productivity across the team.

Key responsibilities:

Lead day-to-day BAU KYC operations, including remediation and periodic review activities.

Oversee investigation queues, work allocation, prioritization and progress against applicable service levels.

Guide the review and resolution of customer files, including the identification of missing, inconsistent or higher-risk information.

Ensure customer due diligence (CDD) and enhanced due diligence (EDD) activities are completed in accordance with regulatory requirements and internal policies.

Monitor operational performance, quality and capacity; identify bottlenecks and recommend process improvements.

Escalate complex cases, control concerns, risks and potential policy or regulatory issues through the appropriate channels.

Provide coaching, guidance and practical support to team members; reinforce consistent procedures and sound case documentation.

Partner with relevant stakeholders to resolve case issues, address dependencies and support timely completion of reviews.

Maintain clear, accurate records of case decisions, escalations and operational activities.

Support management reporting on queue health, productivity, quality and outstanding issues.

Required qualifications and experience:

Experience handling end-to-end BAU KYC remediation and periodic reviews.

Deep understanding of AML/KYC regulatory requirements and customer due diligence (CDD/EDD) processes.

Experience managing operational workflows and high-volume investigation queues.

Ability to assess customer information, identify gaps or inconsistencies, and determine when further review or escalation is needed.

Strong organizational skills, including the ability to prioritize work and manage competing deadlines.

Clear written and verbal communication skills, with the ability to document decisions and explain issues to stakeholders.

Sound judgment, attention to detail and a commitment to handling customer information responsibly.

Preferred qualifications

Prior experience leading or supervising a KYC operations team.

Experience improving operational processes, quality controls or queue management practices.

Relevant AML, KYC or financial-crime compliance training or certification.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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More about this job

Responsibilities

The Manager will lead day-to-day BAU KYC operations, including remediation, periodic reviews, and the oversight of investigation queues. They are responsible for ensuring compliance with AML/KYC regulatory requirements while coaching team members and driving process improvements.

Requirements

Candidates must have extensive experience in end-to-end KYC remediation and a deep understanding of AML/KYC regulatory requirements and CDD/EDD processes. Strong organizational, communication, and leadership skills are required to manage high-volume workflows and complex case escalations.

Skills

KYC
AML
CDD
EDD
Operational Management
Investigation
Risk Assessment
Regulatory Compliance
Process Improvement
Team Leadership
Stakeholder Management
Quality Assurance
Reporting
Documentation
Financial Crime Compliance

Visa sponsorship

Not detected in the job text

Keywords

KYC
AML
BAU
Know Your Customer
Anti-Money Laundering
CDD
EDD
Customer Due Diligence
Enhanced Due Diligence
Remediation
Periodic Reviews
Operational Workflows
Investigation Queues
Regulatory Compliance
Financial Crime
Risk Management
Quality Control
Process Improvement
Stakeholder Management
Case Documentation
Management Reporting
Broadridge
Hybrid

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