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Added 9 mins ago
GC
Senior Project Manager / Project Manager
GEI Consultants, Inc.
London, ON
- $95,000 to $130,000 CAD / year
- Full-time
Support project planning, scheduling, budgeting, quality control, and client communication
Added 9 mins ago
MC
Project Coordinator – Light Industrial/Commercial
MatchBox Consulting Group
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Contract
Project Coordinator / Assistant Project Manager – General Contracting
Added 9 mins ago
RV
Nurse Coordinator
Renfrew Victoria Hospital
Renfrew, ON
- Contract
Reporting to the Professional Practice Manager, the Nursing Coordinator assists the V.P. in the supervision and direction of patient care and assumes a leadership role in crisis…
Added 9 mins ago
VS
Administration Office Assistant (Part-Time) - Canterbury Place (2026-11051)
Verve Senior Living
Toronto, ON · North York, ON
- Part-time
…achieving multiple awards including the Order of Excellence in Quality, from Excellence Canada. As part of our team, the things you do are key to helping us achieve our shared vision of…
Added 9 mins ago
SH
Housekeeping and Laundry Aide
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Assist in the operation of the housekeeping and laundry departments, striving to maintain a high quality of service consistent with the organization’s goals and objectives. This position…
Added 9 mins ago
VS
Certified Resident Services Attendant - Ontario (2026-11046)
Verve Senior Living
Toronto, ON
- Other
…nurturing environment. Under the direction of the Health & Wellness Manager, the Certified Resident Services Attendant position is focused on enriching residents lives by ensuring they can…
Added 9 mins ago
VS
Housekeeping Attendant (2026-11045)
Verve Senior Living
Toronto, ON
- Other
…Attendants as the first line of defense in preventing infection control and prevention. Without you, we wouldn’t be able to keep our residence’s sparkling clean! Our Housekeeping Attendants…
Added 9 mins ago
SI
Senior Program Manager
Stathera, Inc.
Vancouver, BC
- $100,000 to $145,000 CAD / year
- Full-time
Maintain risk and issue registers with owners, mitigation plans and escalation paths covering technical, schedule, quality and supply-chain risk.
Added 9 mins ago
FH
Registered Nurse – GI Endoscopy/Ambulatory Care - Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $41.42 to $59.52 CAD / hour
- Other
Added 10 mins ago
B
Manager / Senior Manager, Financial Crime Compliance Testing (CONTRACT)
Broadridge
Markham, ON · Toronto, ON
- Full-time
Broadridge is Growing. We are seeking a Senior Manager to support financial crime compliance testing and quality assurance across anti-money laundering (AML), sanctions, and related…
Added 10 mins ago
B
Manager, Risk Report Development
BMO
Toronto, ON · BMOPLACE
- Full-time
As a Manager, Risk Report Development, you'll combine your deep technical expertise in Python, SAS, GitHub and Git with your understanding of retail banking products and credit risk…
Added 10 mins ago
FSQA Technician (12 Months Contract)
HelloFresh
Abbotsford, BC
As a Food Safety & Quality Assurance Technician, you will act as the first checkpoint in the effective food safety and quality assurance system. Reporting to the site FSQA Manager, you will…
Added 24 mins ago
MI
AI Engineer Student
Mawer Investment Management
Calgary, AB
- Full-time
Supervised fine-tuning. Dataset construction, prompt formatting, hyperparameter selection, overfitting control, and the difference between a model that memorized the training set and one…
Added 24 mins ago
G
Quality Inspector
GFT
Toronto, ON
- Full-time
As a Quality Coordinator/Inspector, you will execute hands-on QA/QC inspections across all project phases, from design through to construction and closeout. You will verify field compliance…
Added 24 mins ago
RL
Calibration Engineer - Solutions Chemistry (12-month contract)
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
5+ years of experience in a calibration, metrology, quality control, or validation laboratory
Added 24 mins ago
RB
Senior Manager – Disclosure Transformation & Controls
Royal Bank of Canada
Toronto, ON
- Full-time
The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework.…
Added 25 mins ago
A
Architectural Project Coordinator
AECOM
Ottawa, ON
- $65,000 to $85,000 CAD / year
- Full-time
Support drawing reviews and quality-control processes.
Added 38 mins ago
ML
Project Manager (ICI Construction)
MP Lundy Construction Inc.
Ottawa, ON
- Full-time
Reporting to the V.P. Construction, the Project Manager is accountable for project success and provides leadership to the Lundy project team. Overall Project Accountability rests with the…
Added 38 mins ago
TS
Associate – Front Office Quant Engineer
TD Securities
Toronto, ON
- Full-time
Champion software engineering best practices, testing, code quality, and operational excellence.
Added 38 mins ago
AE
Information Technology General Supervisor
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
…Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects. Agnico Eagle is a partner of choice within the mining industry, recognized…
Added 39 mins ago
II
Warehouse Manager
Inland Industrial Supply Ltd.
AB · Edmonton, AB
- Full-time
Inland Industrial Supply Ltd. is looking for an experienced Warehouse Manager to lead our warehouse and logistics operations. This is a key leadership role responsible for the people,…
Added 39 mins ago
LV
INTERM ASSISTANT MANAGER-EN
La Vie En Rose
Rouyn-Noranda, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 39 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Saskatoon, SK
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 39 mins ago
PH
Reporting Architect, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
…everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this…
Added 39 mins ago
BS
Project Operations Manager
BVGlazing Systems
Niagara Falls, ON
- $60,000 to $80,000 CAD / year
- Full-time
Coordinate quality assurance and quality control activities with suppliers, manufacturing facilities, subcontractors, and the Project Quality Manager.

Broadridge

Manager / Senior Manager (KYC) (CONTRACT)

Markham, ON, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing. We are seeking a Manager / Senior Manager to lead Business-as-Usual (BAU) Know Your Customer (KYC) operations. The successful candidate will oversee KYC investigations, remediation and periodic reviews, ensuring work is completed accurately and in line with applicable AML/KYC requirements, internal procedures and service expectations.

This role will manage operational workflows and high-volume investigation queues, support effective issue resolution, and promote consistent quality and productivity across the team.

Key responsibilities:

Lead day-to-day BAU KYC operations, including remediation and periodic review activities.

Oversee investigation queues, work allocation, prioritization and progress against applicable service levels.

Guide the review and resolution of customer files, including the identification of missing, inconsistent or higher-risk information.

Ensure customer due diligence (CDD) and enhanced due diligence (EDD) activities are completed in accordance with regulatory requirements and internal policies.

Monitor operational performance, quality and capacity; identify bottlenecks and recommend process improvements.

Escalate complex cases, control concerns, risks and potential policy or regulatory issues through the appropriate channels.

Provide coaching, guidance and practical support to team members; reinforce consistent procedures and sound case documentation.

Partner with relevant stakeholders to resolve case issues, address dependencies and support timely completion of reviews.

Maintain clear, accurate records of case decisions, escalations and operational activities.

Support management reporting on queue health, productivity, quality and outstanding issues.

Required qualifications and experience:

Experience handling end-to-end BAU KYC remediation and periodic reviews.

Deep understanding of AML/KYC regulatory requirements and customer due diligence (CDD/EDD) processes.

Experience managing operational workflows and high-volume investigation queues.

Ability to assess customer information, identify gaps or inconsistencies, and determine when further review or escalation is needed.

Strong organizational skills, including the ability to prioritize work and manage competing deadlines.

Clear written and verbal communication skills, with the ability to document decisions and explain issues to stakeholders.

Sound judgment, attention to detail and a commitment to handling customer information responsibly.

Preferred qualifications

Prior experience leading or supervising a KYC operations team.

Experience improving operational processes, quality controls or queue management practices.

Relevant AML, KYC or financial-crime compliance training or certification.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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More about this job

Responsibilities

The Manager will lead day-to-day BAU KYC operations, including remediation, periodic reviews, and the oversight of investigation queues. They are responsible for ensuring compliance with AML/KYC regulatory requirements while coaching team members and driving process improvements.

Requirements

Candidates must have extensive experience in end-to-end KYC remediation and a deep understanding of AML/KYC regulatory requirements and CDD/EDD processes. Strong organizational, communication, and leadership skills are required to manage high-volume workflows and complex case escalations.

Skills

KYC
AML
CDD
EDD
Operational Management
Investigation
Risk Assessment
Regulatory Compliance
Process Improvement
Team Leadership
Stakeholder Management
Quality Assurance
Reporting
Documentation
Financial Crime Compliance

Visa sponsorship

Not detected in the job text

Keywords

KYC
AML
BAU
Know Your Customer
Anti-Money Laundering
CDD
EDD
Customer Due Diligence
Enhanced Due Diligence
Remediation
Periodic Reviews
Operational Workflows
Investigation Queues
Regulatory Compliance
Financial Crime
Risk Management
Quality Control
Process Improvement
Stakeholder Management
Case Documentation
Management Reporting
Broadridge
Hybrid

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