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Added 3 mins ago
DA
Executive Chef
Davis Auto Group
Banff, AB
- Full-time
Build, mentor, and lead a high-performing kitchen team that reflects the values and culture of the property.
Added 3 mins ago
SH
Health Care Aide
SE Health
Calgary, AB
- Contract
The Health Care Aide is a key member of the care team who provides care for residents living in senior living facilities using a client and family-centered approach that incorporates the…
Added 3 mins ago
SC
Engineering Manager
SYSTRA Canada
Toronto, ON
- Full-time
Reporting to the Corridor Delivery Lead, the Engineering Manager will lead on engineering deliverables on one, or more, Rail Corridors on the GO Expansion Program, to ensure the best…
Added 3 mins ago
SH
Server
SE Health
Calgary, AB
- Part-time
…tuition support, ongoing training and mentorship. Our leadership team is available 24/7 to help you practice to full scope and deliver excellent care. With diverse roles and locations…
Added 3 mins ago
TH
Health Information Analyst - CHIM
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 3 mins ago
SC
Senior Electrification Manager – Construction
SYSTRA Canada
Toronto, ON
- Full-time
The Senior Programme Manager will lead multidisciplinary teams and contractors while maintaining strong relationships with the client, railway operators, designers, construction partners…
Added 3 mins ago
DA
Executive Chef
Davis Auto Group
Lethbridge, AB
- Full-time
Build, mentor, and lead a high-performing kitchen team that reflects the values and culture of the property.
Added 3 mins ago
NF
Business Development Representative
NES Fircroft
Calgary, AB
- Full-time
…needs and opening doors for our Business Development Management team. If you’re confident building relationships, enjoy proactive outreach and thrive in a fast-paced, people-focused…
Added 3 mins ago
V
Consultant
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking an experienced Business Analyst with a strong background in Payments testing to join our team. The ideal candidate will have a proven track record of analyzing…
Added 3 mins ago
AA
Auto Body Technician (Kitchener-Waterloo)
Assured Automotive
Kitchener, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 3 mins ago
SS
Program Coordinator
Summit Search Group
Winnipeg, MB
- $60,000 to $69,000 CAD / year
- Full-time
…of a Program Coordinator – a member of the senior management team. Pulford is a values-driven community living agency that supports individuals in residential homes, Supported Independent…
Added 18 mins ago
AH
Advanced Care Paramedic
Alberta Health Services
Wainwright, AB
- Temporary
…airway adjuncts, and delivering electrical therapy. You may also lead the ALS team in providing clinical care during patient transport or at emergency scenes. You will support the readiness…
Added 33 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology,…
Added 33 mins ago
NB
Senior Manager Onboarding
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Manager, Onboarding in the National Bank Trust team at National Bank means acting as a strategic integration lead for complex client and portfolio manager lifecycle…
Added 33 mins ago
F
Co-Founder & CEO - AI Retail Planning Autopilot
FutureSight
Canada
- Full-time
Team - Recruit and lead the founding team, and establish the cultural foundation of the company
Added 33 mins ago
F
Technology and Product Co-founder - AI for SEC/FINRA Compliance
FutureSight
Canada
- Internship
A typical 5-person team loses ~3,000 hours a year to triage and status chasing, about $250K in leakage per mid-market firm.
Added 33 mins ago
AH
Assistant Head Nurse
Alberta Health Services
Edson, AB
- Full-time
…Manager Acute, Site Manager, physicians, and interdisciplinary team, the Team Lead supports the delivery of safe, high-quality patient care through clinical leadership, staff coordination,…
Added 33 mins ago
F
Technology and Product Co-founder - AI for SEC/FINRA Compliance
FutureSight
Canada
- Internship
A typical 5-person team loses ~3,000 hours a year to triage and status chasing, about $250K in leakage per mid-market firm.
Added 33 mins ago
NG
Senior Ventilation Technician
New Gold Inc.
Emo, ON
- Full-time
New Gold attracts and hires highly skilled individuals. By joining our team, you can look forward to:
Added 33 mins ago
F
Co-Founder & CEO - AI Retail Planning Autopilot
FutureSight
Canada
- Full-time
Team - Recruit and lead the founding team, and establish the cultural foundation of the company
Added 33 mins ago
T
Merchandise Processing Team Member - North Bay (Full-Time)
Talize
North Bay, ON
- $17.95 CAD / hour
- Full-time
…running the register, recovering the floor, or supporting the team, you bring positivity and professionalism to every shift. You communicate well, stay calm under pressure, and love working…
Added 33 mins ago
TO
Registered Nurse- Unit H3, Cardiac Surgery/Cardiology
The Ottawa Hospital
Ottawa, ON
- Full-time
Ability to work autonomously and within the multidisciplinary team in a fast-paced, rapidly changing environment;
Added 33 mins ago
BT
Designated Professional
Baker Tilly Canada
North Bay, ON
- Full-time
We are looking for a Designated Professional to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll…
Added 33 mins ago
TO
Pharmacist
The Ottawa Hospital
Ottawa, ON
- Full-time
…opportunities from our in-house Learning and Leadership Development team to help align your goals with your career…
Added 33 mins ago
IG
Global Head of Digital Strategy & Transformation
Ingenio Global
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…significant exposure to the Board and wider executive leadership team. The successful candidate will lead the firm's digital transformation strategy, bringing together business…

Broadridge

Manager / Senior Manager (KYC) (CONTRACT)

Markham, ON, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing. We are seeking a Manager / Senior Manager to lead Business-as-Usual (BAU) Know Your Customer (KYC) operations. The successful candidate will oversee KYC investigations, remediation and periodic reviews, ensuring work is completed accurately and in line with applicable AML/KYC requirements, internal procedures and service expectations.

This role will manage operational workflows and high-volume investigation queues, support effective issue resolution, and promote consistent quality and productivity across the team.

Key responsibilities:

Lead day-to-day BAU KYC operations, including remediation and periodic review activities.

Oversee investigation queues, work allocation, prioritization and progress against applicable service levels.

Guide the review and resolution of customer files, including the identification of missing, inconsistent or higher-risk information.

Ensure customer due diligence (CDD) and enhanced due diligence (EDD) activities are completed in accordance with regulatory requirements and internal policies.

Monitor operational performance, quality and capacity; identify bottlenecks and recommend process improvements.

Escalate complex cases, control concerns, risks and potential policy or regulatory issues through the appropriate channels.

Provide coaching, guidance and practical support to team members; reinforce consistent procedures and sound case documentation.

Partner with relevant stakeholders to resolve case issues, address dependencies and support timely completion of reviews.

Maintain clear, accurate records of case decisions, escalations and operational activities.

Support management reporting on queue health, productivity, quality and outstanding issues.

Required qualifications and experience:

Experience handling end-to-end BAU KYC remediation and periodic reviews.

Deep understanding of AML/KYC regulatory requirements and customer due diligence (CDD/EDD) processes.

Experience managing operational workflows and high-volume investigation queues.

Ability to assess customer information, identify gaps or inconsistencies, and determine when further review or escalation is needed.

Strong organizational skills, including the ability to prioritize work and manage competing deadlines.

Clear written and verbal communication skills, with the ability to document decisions and explain issues to stakeholders.

Sound judgment, attention to detail and a commitment to handling customer information responsibly.

Preferred qualifications

Prior experience leading or supervising a KYC operations team.

Experience improving operational processes, quality controls or queue management practices.

Relevant AML, KYC or financial-crime compliance training or certification.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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More about this job

Responsibilities

The Manager will lead day-to-day BAU KYC operations, including remediation, periodic reviews, and the oversight of investigation queues. They are responsible for ensuring compliance with AML/KYC regulatory requirements while coaching team members and driving process improvements.

Requirements

Candidates must have extensive experience in end-to-end KYC remediation and a deep understanding of AML/KYC regulatory requirements and CDD/EDD processes. Strong organizational, communication, and leadership skills are required to manage high-volume workflows and complex case escalations.

Skills

KYC
AML
CDD
EDD
Operational Management
Investigation
Risk Assessment
Regulatory Compliance
Process Improvement
Team Leadership
Stakeholder Management
Quality Assurance
Reporting
Documentation
Financial Crime Compliance

Visa sponsorship

Not detected in the job text

Keywords

KYC
AML
BAU
Know Your Customer
Anti-Money Laundering
CDD
EDD
Customer Due Diligence
Enhanced Due Diligence
Remediation
Periodic Reviews
Operational Workflows
Investigation Queues
Regulatory Compliance
Financial Crime
Risk Management
Quality Control
Process Improvement
Stakeholder Management
Case Documentation
Management Reporting
Broadridge
Hybrid

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