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Added 12 mins ago
RB
Senior Contract Administrator – Linear Water/Wastewater
R.J. Burnside & Associates Limited
Stoney Creek, NB
- Full-time
We are seeking an experienced Senior Contract Administrator to join our Field Services team and support the delivery of complex water and wastewater linear infrastructure projects. This…
Added 12 mins ago
MT
Linehaul Dispatcher
Midland Transport
Dieppe, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 12 mins ago
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Product Operations Educator (Full Time) | Polo Park
lululemon
Winnipeg, MB
- Full-time
Use in-store technology to support store operations and provide positive guest experiences.
Added 12 mins ago
IS
Business Intelligence Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 12 mins ago
PS
Senior Adobe Experience Platform (AEP) Technical Lead
Publicis Sapient
Toronto, ON
- Full-time
We are seeking a Senior Adobe Experience Platform (AEP) Technical Lead to provide hands-on technical leadership for the architecture, implementation, and evolution of enterprise…
Added 12 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 12 mins ago
BC
Senior Cost Control Specialist
Bantrel Co.
Calgary, AB
- Full-time
…Specialist will be responsible for providing hands-on cost control support and technical oversight across budgeting, forecasting, cost performance, change management, risk assessment, and…
Added 12 mins ago
AG
Director, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
…opportunities for commercial growth, operational improvement, and technology-enabled innovation into initiatives that deliver measurable results. Working across VAS, Sales, Product,…
Added 12 mins ago
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Head of Customer Success
DNV
Toronto, ON
- Full-time
Working across global teams and time zones, you will connect customer needs with product, implementation and support teams. You will establish a consistent approach to onboarding, change…
Added 27 mins ago
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Buyer, Equipment and Data Centre Sourcing
Bell
Montreal, QC
- Full-time
…with sourcing requirements; compare pricing, commercial terms, lead times, payment terms, warranty coverage, logistics assumptions, exclusions, and total cost; document clarifications and…
Added 27 mins ago
RL
Calibration Engineer - Solutions Chemistry (12-month contract)
RBR Ltd.
Ottawa, ON
- $70,000 to $90,000 CAD / year
- Contract
At RBR, we celebrate and support diversity in our workplace. As an equal-opportunity employer, we welcome people from all backgrounds and aim to find the most talented person for each role.…
Added 27 mins ago
RB
Senior Manager – Disclosure Transformation & Controls
Royal Bank of Canada
Toronto, ON
- Full-time
Lead transformation initiatives that leverage digital tools, automation, and modern platforms to modernize document and disclosure workflows
Added 28 mins ago
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Architectural Project Coordinator
AECOM
Ottawa, ON
- $65,000 to $85,000 CAD / year
- Full-time
AECOM is seeking a Project Coordinator to support our Buildings + Places team in a newly created position based in Ottawa, ON.
Added 28 mins ago
BC
Senior Cost Control Specialist
Bantrel Co.
Calgary, AB
- Full-time
…Specialist will be responsible for providing hands-on cost control support and technical oversight across budgeting, forecasting, cost performance, change management, risk assessment, and…
Added 41 mins ago
R
AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
Collaborate within the AI Pod: Work daily with the AI Lead Architect to implement scalable models, and with the Lead Analyst to deliver the core platform capabilities required to support…
Added 41 mins ago
U
Lead I - Data Engineering
UST
AB · Alberta, Canada
- Full-time
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create…
Added 41 mins ago
U
Workday Financials Sales Solution Architect
UST
ON · Ontario, Canada
- Full-time
Discovery and scoping: Conduct discovery sessions and lead product solution scoping to support Statement of Work development, including defining the overall scope, approach, and timeline.
Added 41 mins ago
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Global Ratings and Reviews Manager
lululemon
Vancouver, BC
- Full-time
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…
Added 41 mins ago
BC
Director, Head of Equity Derivatives Risk Engineering
BMO Capital Markets
Toronto, ON
- Full-time
BMO Capital Markets is hiring a Director to lead Equity Derivatives Risk Engineering within Global Markets Engineering. The role owns the firm’s in-house calculation and risk-view platforms…
Added 41 mins ago
JR
Superviseur·e de maintenance / Maintenance Supervisor
Jubilant Radiopharma
Kirkland, QC
- Full-time
…foster a collaborative, safe, and continuous improvement-focused workplace where every team member can make a meaningful…
Added 42 mins ago
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Senior Manager, Pricing
Walmart
Mississauga, ON
- Full-time
The Senior Manager, Pricing serves as the Pricing Lead for Walmart’s major events, partnering cross-functionally with Merchandising, Marketing, Operations, and other key stakeholders to…
Added 56 mins ago
R
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
The Technology & Infrastructure (T&I) team is the backbone and the future-forward arm of CBC/Radio-Canada. Our purpose is to constantly innovate to evolve and maintain the Corporation's…
Added 57 mins ago
C
AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Collaborate within the AI Pod: Work daily with the AI Lead Architect to implement scalable models, and with the Lead Analyst to deliver the core platform capabilities required to support…
Added 57 mins ago
R
Senior Manager – Disclosure Transformation & Controls
RBC
Toronto, ON
- Full-time
Lead transformation initiatives that leverage digital tools, automation, and modern platforms to modernize document and disclosure workflows
Added 57 mins ago
OT
Senior Software Developer
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
…application developers. You’ll collaborate with various teams across Technology, Investment Risk, and other business units to review business requirements and build and support applications…

Broadridge

Manager / Senior Manager (KYC) (CONTRACT)

Markham, ON, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing. We are seeking a Manager / Senior Manager to lead Business-as-Usual (BAU) Know Your Customer (KYC) operations. The successful candidate will oversee KYC investigations, remediation and periodic reviews, ensuring work is completed accurately and in line with applicable AML/KYC requirements, internal procedures and service expectations.

This role will manage operational workflows and high-volume investigation queues, support effective issue resolution, and promote consistent quality and productivity across the team.

Key responsibilities:

Lead day-to-day BAU KYC operations, including remediation and periodic review activities.

Oversee investigation queues, work allocation, prioritization and progress against applicable service levels.

Guide the review and resolution of customer files, including the identification of missing, inconsistent or higher-risk information.

Ensure customer due diligence (CDD) and enhanced due diligence (EDD) activities are completed in accordance with regulatory requirements and internal policies.

Monitor operational performance, quality and capacity; identify bottlenecks and recommend process improvements.

Escalate complex cases, control concerns, risks and potential policy or regulatory issues through the appropriate channels.

Provide coaching, guidance and practical support to team members; reinforce consistent procedures and sound case documentation.

Partner with relevant stakeholders to resolve case issues, address dependencies and support timely completion of reviews.

Maintain clear, accurate records of case decisions, escalations and operational activities.

Support management reporting on queue health, productivity, quality and outstanding issues.

Required qualifications and experience:

Experience handling end-to-end BAU KYC remediation and periodic reviews.

Deep understanding of AML/KYC regulatory requirements and customer due diligence (CDD/EDD) processes.

Experience managing operational workflows and high-volume investigation queues.

Ability to assess customer information, identify gaps or inconsistencies, and determine when further review or escalation is needed.

Strong organizational skills, including the ability to prioritize work and manage competing deadlines.

Clear written and verbal communication skills, with the ability to document decisions and explain issues to stakeholders.

Sound judgment, attention to detail and a commitment to handling customer information responsibly.

Preferred qualifications

Prior experience leading or supervising a KYC operations team.

Experience improving operational processes, quality controls or queue management practices.

Relevant AML, KYC or financial-crime compliance training or certification.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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More about this job

Responsibilities

The Manager will lead day-to-day BAU KYC operations, including remediation, periodic reviews, and the oversight of investigation queues. They are responsible for ensuring compliance with AML/KYC regulatory requirements while coaching team members and driving process improvements.

Requirements

Candidates must have extensive experience in end-to-end KYC remediation and a deep understanding of AML/KYC regulatory requirements and CDD/EDD processes. Strong organizational, communication, and leadership skills are required to manage high-volume workflows and complex case escalations.

Skills

KYC
AML
CDD
EDD
Operational Management
Investigation
Risk Assessment
Regulatory Compliance
Process Improvement
Team Leadership
Stakeholder Management
Quality Assurance
Reporting
Documentation
Financial Crime Compliance

Visa sponsorship

Not detected in the job text

Keywords

KYC
AML
BAU
Know Your Customer
Anti-Money Laundering
CDD
EDD
Customer Due Diligence
Enhanced Due Diligence
Remediation
Periodic Reviews
Operational Workflows
Investigation Queues
Regulatory Compliance
Financial Crime
Risk Management
Quality Control
Process Improvement
Stakeholder Management
Case Documentation
Management Reporting
Broadridge
Hybrid

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