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Added 8 mins ago
CC
Surveyor
CFM Custom Fabricators & Machinists Ltd.
Saint John, NB
- Full-time
…experienced, certified teams are available 24/7, providing exceptional service for everything from plant shutdowns and repairs to inspections, testing, and capital projects. At CFM, you’ll…
Added 8 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Emerald Park, SK
- Part-time
Commitment to providing exceptional customer service
Added 8 mins ago
US
Delivery Driver
UPS Supply Chain Solutions
St. Catharines, ON · CA - ST. CATHARINES CENTER (ONSTC)
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 8 mins ago
US
Warehouse W2 MHE
UPS Supply Chain Solutions
Burlington, ON
- Full-time
Responds quickly to customer/client inquiries, resolves problems, and communicates service issues to supervisor.
Added 8 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Montreal, QC
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 8 mins ago
W
(CAN) Front End Checkout Team Associate FT
Walmart
Drumheller, AB
- Full-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 8 mins ago
W
(CAN) Customer Service Manager
Walmart
Calgary, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 8 mins ago
W
(CAN) Overnight Assistant Manager
Walmart
Alma, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 8 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Dieppe, NB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 8 mins ago
Manager, Speciality Pharma Nurse
Bayshore
ON
Able to manage relationships with a proven track record of exceptional customer service.
Added 8 mins ago
AC
Marketing Manager - Cargo
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Develop and lead Air Canada Cargo’s annual integrated marketing strategy and plan, aligned with branch priorities, commercial objectives, product strategies, customer needs, and brand…
Added 8 mins ago
R
Specialist, Client Services
Ryan
Mississauga, ON
- Full-time
Tuition Reimbursement After One Year of Service
Added 8 mins ago
S
Coffee Bar Team Lead
Save-On-Foods
Burnaby, BC · Madison Centre - Burnaby BC
- Part-time
Fostering a positive environment that is focused on Always Customer First service.
Added 8 mins ago
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Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 23 mins ago
L
Guest Experience Lead | Westmount (Contract through January 2027)
lululemon
Montreal, QC
- Full-time
…d’embauche du magasin et agit à titre de superviseur(e) en service lorsqu’il ou qu’elle dirige le…
Added 23 mins ago
IC
Corporate Sustainability Manager
Irving Consumer Products
Toronto, ON
- Full-time
Coordinate customer sustainability reporting, surveys, and product/packaging requirements.
Added 23 mins ago
MT
Linehaul Dispatcher
Midland Transport
Dieppe, NB
- Full-time
Manage service concerns, as required, to limit exposure and minimize impact to the customer
Added 23 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
The primary focus for the CSM (Customer Service Management) Buyer position is to ensure on-time delivery of parts to the required date of the Operation teams.
Added 23 mins ago
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Product Operations Educator (Full Time) | Polo Park
lululemon
Winnipeg, MB
- Full-time
…sell-through. Support guests on the retail floor by providing service or connecting the guest to another team…
Added 23 mins ago
J
Sales Strategy & Operations Manager
Jobber
AB · Edmonton, AB
- Full-time
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 23 mins ago
VS
Certified Resident Services Attendant - Ontario (2026-11046)
Verve Senior Living
Toronto, ON
- Other
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 23 mins ago
JE
Inside Sales Representative - Power Specialist (2026-9593)
Johnston Equipment
Mississauga, ON
- Full-time
Polished customer service skills and an ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Added 23 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 23 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 23 mins ago
L
Guest Experience Lead | Tanger Outlets Ottawa
lululemon
Ottawa, ON
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…

Broadridge

Manager / Senior Manager – Sanctions Operations (CONTRACT)

Markham, ON, Canada
Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing. We are seeking a Manager / Senior Manager to lead sanctions-screening operations. The successful candidate will oversee the review and resolution of sanctions alerts and potential matches arising from name and transaction screening. The role requires strong investigative judgment, a risk-based approach, and timely escalation of potential true matches in accordance with applicable requirements and internal procedures.

Key responsibilities:

· Manage day-to-day sanctions alert review and clearing activities across name and transaction-screening workflows.

· Oversee investigation queues, work allocation, prioritization, and progress against applicable service levels.

· Review available customer, counterparty, payment, and other relevant information to assess potential matches and document the rationale for decisions.

· Apply a risk-based approach to distinguish false positives from alerts requiring further investigation or escalation.

· Escalate potential true matches, higher-risk cases, and control or process concerns through the appropriate channels.

· Support consistent application of screening procedures, decision standards, and documentation requirements.

· Monitor operational performance, alert volumes, quality, and backlogs; identify issues and recommend practical improvements.

· Provide coaching and guidance to team members and support quality review of alert decisions.

· Partner with Compliance, Legal, Operations, and other relevant stakeholders to resolve complex cases and operational dependencies.

· Prepare or contribute to reporting on queue health, productivity, quality, escalations, and outstanding issues.

Required qualifications and experience:

· Strong technical experience in sanctions alert clearing and name and transaction-screening operations.

· Experience conducting risk-based investigations of potential sanctions matches and documenting clear, supportable decisions.

· Familiarity with relevant sanctions laws, programs, and regulatory expectations, including those associated with OFAC, the United Nations, the European Union, and Canadian requirements and OSFI guidance.

· Ability to identify cases that require further investigation or escalation and to act in accordance with internal procedures.

· Experience managing operational workflows and investigation queues, including prioritization and service-level monitoring.

· Strong attention to detail, sound judgment, and effective written communication skills.

· Ability to work collaboratively with Compliance and business stakeholders while managing competing priorities.

Preferred qualifications

· Prior experience leading or supervising a sanctions operations team.

· Experience with screening platforms, case-management tools, and operational reporting.

· Experience improving alert-review procedures, quality controls, or queue-management practices.

· Relevant sanctions, AML, or financial-crime compliance training or certification.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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More about this job

Responsibilities

The manager will oversee daily sanctions-screening operations, including the investigation and resolution of name and transaction alerts. They are responsible for monitoring operational performance, coaching team members, and partnering with stakeholders to ensure compliance with regulatory standards.

Requirements

Candidates must have strong technical experience in sanctions alert clearing and conducting risk-based investigations. Familiarity with sanctions laws, regulatory expectations, and experience managing operational workflows is required.

Skills

Sanctions screening
Transaction screening
Risk-based investigation
Compliance
Operational management
Alert clearing
Regulatory reporting
Quality assurance
Team leadership
Stakeholder management
Case management
Financial crime compliance
Data analysis
Attention to detail
Written communication

Visa sponsorship

Not detected in the job text

Keywords

Sanctions
Compliance
AML
OFAC
OSFI
Risk management
Operations management
Transaction monitoring
Name screening
Regulatory compliance
Financial crime
Quality control
Queue management
Reporting
Stakeholder engagement
Investigation
Broadridge
Hybrid
Contract

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