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Added 3 mins ago
HB
Senior Analyst, National Sales Analytics
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- Full-time
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Broadridge

VP, Account Management (Hybrid)

Toronto, ON, Canada

Full-time

Apply on broadridge.wd5.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 15 years of Account Management experience within the Financial Industry, and a strong understanding of the Financial Industry
Posting language: English
Posted: Nov 12, 2026

Original job description

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

The Vice President, Account Management is accountable for the strategic direction, executive relationship management, client retention, and profitable growth of designated strategic accounts. This leader will build trusted partnerships, align Broadridge capabilities to client priorities, and drive measurable value across a complex account portfolio.

This role will assist with account strategy and executive governance, lead client engagements and commercial negotiations, and partner across Broadridge to resolve critical issues and deliver consistent service. The VP, Account Management represents the client voice internally while balancing client outcomes, risk, and profitable growth.

Key Job Functions/Responsibilities

Client Relationship Management

Establish and maintain relationships with senior client executives
Cultivate relationships at a high level
Build and foster relationships across all areas of the firm including Operations, IT, Compliance, and Risk, and other functional areas across all products
Solidify existing relationships
Meet with client’s senior management team on a regular basis to anticipate their business needs and to provide updates on our strategic initiatives
Managing complex contract renewals, securing mutually beneficial terms that strengthen long-term client partnerships
Communicate material changes in the business environment across all management levels, whether originating with the client or Broadridge
Develop and execute annual client strategic plans
Lead crisis-management efforts

Strategic Sales, Account Management & Client Strategy

Support multi-year growth strategies and revenue plans for priority accounts by translating client priorities and Broadridge capabilities into qualified pipeline, cross-sell and upsell opportunities, retention goals, and measurable revenue outcomes.

Lead executive-level commercial strategy for complex renewals and expansions, shaping negotiation approaches and directing pricing, deal structure, risk assessment, and internal approvals in partnership with Sales, Finance, Legal, and Product leaders.

Foster key client relationships, convening client executives and Broadridge senior leaders to align on shared outcomes, resolve escalations, and sustain long-term partnership health.

Co-create forward-looking client strategies and transformation roadmaps informed by client operating models and market, regulatory, and technology trends; connect client needs to relevant Broadridge solutions and innovation priorities.

Lead account planning and performance reviews, using retention, growth, profitability, satisfaction, and service metrics to prioritize investment, mitigate risk, and hold cross-functional teams accountable.

Manage Client Projects

Conduct regular client engagements to review all open projects

Maintain ongoing client dialogue to assess Broadridge’s service performance, identify gaps against expectations, and lead corrective actions that strengthen client satisfaction

Product Sales (Value Added Products – VAP’s)

Identify and close additional revenue opportunities within existing client base
Introduce new products and services to existing clients to increase their operational efficiency
Conduct and coordinate product presentations when/where necessary
Negotiate pricing on product sales
Finalize all the appropriate documents in conjunction with Legal and Finance
Work closely with our Sales team to identify revenue opportunities

Service Negotiations

Partner with Finance and Legal to develop, review and finalize pricing proposals and legal documentation
Ensure all service proposals comply with Broadridge policies

Project Management

Analyze client business initiatives to determine actionable plans that align with strategic priorities
Ensure Broadridge meets or exceeds all key milestones and expectations on projects
Facilitate the initial project kickoff and help obtain the proper resources to accomplish goal
Conduct and coordinate both internal and client update sessions

Steering Committee/Subcommittees

Partner with Executive Administration and assist in the managing of the quarterly Steering Committee and Subcommittees (Agenda, Guest Speakers, Minutes, Logistics, Presentations and Follow-up actions)

Conduct Client Satisfaction Surveys

Support collection of the Client Survey
Review survey results with the client
Work with all areas of the organization to prepare survey responses to all clients based on their feedback
Prepare action plans / review action plans with client where applicable

Metrics

Review metrics with clients on a monthly basis
Modify metrics as needed to address the changing conditions
Action plans (part of survey action plans) to remedy poor performing areas with updates monthly on current status

Account Receivables

Resolve discrepancies
Invoices reviewed for accuracy prior to client receiving the invoice
Perform contract review annually to ensure Broadridge is capturing revenue for service performed

Basic Skill Level Requirements

Education:

University Degree, MBA an asset, or equivalent experience

Experience:

15 years of Account Management experience within the Financial Industry, and a strong understanding of the Financial Industry

Communication Skills/Skills:

Excellent written and verbal communication skills
Strong interpersonal skills with the ability to build positive business relationships.
Proficient with Microsoft Excel and Word, with working knowledge of Microsoft Access considered an asset
Strong negotiation and facilitation skills
Innovative thinker with proven problem-solving skills
Strong planning, organizing and prioritizing ability
Proven track record of providing World Class Service
Self-starter with ability to work with minimal supervision

Recruitment Process

Throughout the application process, you will be required to attend interviews in person. Our recruiters will explain the interview process at each stage and answer any questions you may have.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

Employment verification
Education verification
Credit inquiry
Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company - and ultimately a community - that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Apply on broadridge.wd5.myworkdayjobs.com About employer

More about this job

Responsibilities

The VP of Account Management is responsible for the strategic direction, client retention, and profitable growth of a complex portfolio of strategic accounts. This role involves building executive-level relationships, leading commercial negotiations, and aligning Broadridge's capabilities with client business priorities.

Requirements

Candidates must have at least 15 years of account management experience within the financial industry and a strong understanding of the sector. Excellent communication, negotiation, and planning skills are required, along with a university degree.

Skills

Account management
Strategic planning
Client retention
Commercial negotiations
Financial industry knowledge
Crisis management
Revenue growth
Project management
Contract renewals
Problem-solving
Communication skills
Interpersonal skills
Microsoft Excel
Microsoft Word
Facilitation

Benefits

Flexible work arrangements
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Financial Industry
Strategic Planning
Client Retention
Revenue Growth
Commercial Strategy
Contract Renewals
Crisis Management
Project Management
Executive Governance
Client Satisfaction
Business Development
Negotiation
Risk Assessment
Product Sales
Microsoft Excel
Microsoft Word
Microsoft Access
Operations
Compliance
IT
Finance
Legal
Account Receivables
Steering Committee
Client Surveys
Hybrid Work
Relationship Management

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Jobs in Canada