Service & Account Coordinator
- Burnaby, BC, Canada
On-site
Full-time
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Job details
- Job type
- Full-time
- Workplace
- On-site
- Posting language
- English
- Posted
Original job description
Immediate opening – Service & Account Coordinator
About us
Broadway Refrigeration & Air Conditioning are leaders in the design, installation, and service of multi-unit residential and commercial heating, ventilation, air conditioning (HVAC), plumbing and refrigeration systems. Since 1957 we have served clients throughout the Lower Mainland and Vancouver Island. Our extensive team of trade-qualified technicians are the foundation of our project, retro-fit, service and maintenance capabilities. We are committed to the sound commissioning and start-up of all of our mechanical systems that can then be serviced and maintained by our in-house team of skilled technicians. We are committed to the longevity and successful training and career development of all of our staff. Join us today!
Office is located in Burnaby (near Brentwood Skytrain Station)
Job brief
We are seeking a Service & Account Coordinator teammate to join the Broadway team as an opportunity to learn the service sales fundamentals and start your career with one of the largest Mechanical Contractors in the Lower Mainland.
Job responsibilities
· Overall support for sales, dispatch & administrative team
· Maintain customer database
· Lead generation and cold calling
· Coordination of Worksafe, permitting, business licenses, insurance, certifications and memberships
· Employee onboarding
· Customer and safety portal management
· New and existing customer procurement preparation
· HVAC/R & Plumbing repair quotations & proposals
· RFP/RFQ preparation
· Mechanical takeoffs, RFIs, Schedules, Closeout documents
· Account management
· Account retention
· Event planning
Key qualifications
· Diploma, degree or relevant industry experience
· Technical aptitude
· Positive, upbeat
· Is team oriented, team experience
· Have strong emotional intelligence, analytical and problem solving skills
· Customer service experience a plus
· You have excellent verbal and written communication skills
· You have proven time-management and organizational skills
· You are a self-starter
· You are able to work in a fast-paced environment, the ability to handle stressful situations, work under pressure with tight deadlines
· You are computer savvy
· You have a keen attention to detail
More about this job
Responsibilities
The Service & Account Coordinator at Broadway Refrigeration will support the sales, dispatch and admin teams, keep customer records current, find new leads, and prepare quotes and proposals. They will also handle permits, licences and insurance paperwork, manage existing accounts, and help plan events.
Requirements
Candidates need a diploma, degree or relevant industry experience, strong organization and communication skills, and comfort with computers and detail-heavy work. Customer service and HVAC/plumbing background are assets.
Skills
- CRM and customer database management
- Lead generation
- Cold calling
- Quotation and proposal preparation
- RFP/RFQ preparation
- Mechanical takeoffs
- RFIs
- Project schedules
- Closeout documentation
- WorkSafe BC compliance
- Permit coordination
- Account management
- Account retention
- Event planning
- Written and verbal communication
- Time management
- Attention to detail
- Problem solving
- Customer service
- Computer proficiency
- HVAC/R knowledge
- Plumbing knowledge
Categories
- Sales
- Consulting
- Customer Service & Support
- Construction
Keywords
- service coordinator
- account coordinator
- HVAC
- refrigeration
- plumbing
- mechanical contractor
- sales support
- dispatch
- customer database
- lead generation
- cold calling
- quotations
- RFP
- RFQ
- takeoffs
- account management
- WorkSafe
- permitting
- onboarding
- Burnaby
Seniority
Entry level
Tools
- Customer database
- Customer and safety portal
Languages
- English