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Brock Solutions

ServiceNow Developer

Cambridge, ON, Canada
Greater Kitchener-Cambridge-Waterloo Metropolitan Area, Canada

Compensation range: $60-80k · Full-time

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Job details

Pay: Compensation range: $60-80k
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 1-3+ years of experience implementing, managing, documenting, and troubleshooting ServiceNow
Posting language: English
Posted: Oct 6, 2026

Original job description

Brock Solutions is an engineering solutions and professional services company specializing in the design, build, and implementation of Realtime operational solutions for industrial/manufacturing and transportation/logistics organizations globally. With approximately 1,000 employees worldwide, Brock Solutions is a privately held, employee-owned organization with over 30 years of experience delivering Realtime operational solutions.

As Brock Solutions continues to grow, we need to add talent to our base of outstanding professionals. We are currently seeking a ServiceNow Developer to join our team of experienced professionals at our Kitchener, ON head office location. The successful candidate will work closely with business stakeholders to design, develop, and optimize solutions that improve service delivery, IT operations, and customer experiences.

This role requires a strong understanding of ServiceNow platform capabilities, development best practices, and the ability to translate business requirements into scalable technical solutions.

Brock offers a collaborative work environment, comprehensive benefits, profit sharing, and a culture that values professional growth and teamwork.

Compensation range: $60-80k

Responsibilities:

Design, develop, implement, and support ServiceNow applications, integrations, and platform enhancements
Configure and customize ServiceNow workflows, UI, business rules, security rules, and scripts
Configure Employee Center experiences
Collaborate with stakeholders to gather requirements and translate them into technical solutions
Develop and maintain ServiceNow integrations using REST APIs and Integration Hub
Perform platform upgrades, testing, patching and ongoing system administration tasks
Troubleshoot and resolve technical issues across ServiceNow modules including ITSM and CSM
Create and maintain technical documentation, including design specs and test plans
Collaborate with business and technical teams to identify opportunities for automation and process improvement.

Qualifications Required:

1-3+ years of experience implementing, managing, documenting, and troubleshooting ServiceNow
Experience with ServiceNow modules such as ITSM, CSM, CMDB, and Service Catalog
Experience with ServiceNow security concepts, roles, ACLs, and data management
Experience with REST web services and third party integrations
Excellent problem-solving and troubleshooting skills
Ability to document technical processes and communicate effectively with technical and non-technical stakeholders
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience

Preferred Qualifications:

ServiceNow Certified System Administrator (CSA)
Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist in CSM and ITSM
Experience developing and configuring ServiceNow Next Experience solutions, including UI Builder, Customer Service Workspace and Service Operation Workspace
Proficient with Python scripting and PowerShell
Familiarity with Agile delivery methodologies and Azure DevOps
Experience with AI prompting

Other Job Information (if applicable):

We appreciate your interest in joining our team.

Please note that: (a) all applicants must be legally entitled to work in the country where the position is located; and (b) some roles require eligibility for government security clearances or site access, which may require citizenship or lawful permanent resident status under the applicable policies and regulations.

Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Please be advised that, outside of our official applicant tracking system, Brock Solutions will never solicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.

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More about this job

Responsibilities

Design, develop, configure, and support ServiceNow applications, integrations, workflows, and platform enhancements, including Employee Center experiences. Work with stakeholders to translate requirements into scalable solutions, troubleshoot platform issues, maintain documentation, and identify opportunities for automation and process improvement.

Requirements

Applicants need 1–3 or more years of ServiceNow implementation, administration, documentation, and troubleshooting experience, along with familiarity with ITSM, CSM, CMDB, Service Catalog, security concepts, REST services, and third-party integrations. A bachelor's degree in a related field or equivalent practical experience is required; ServiceNow certifications, Next Experience development, Python, PowerShell, Agile, Azure DevOps, and AI prompting are preferred.

Skills

ServiceNow Development
IT Service Management
Customer Service Management
Service Catalog
REST APIs
Integration Hub
Workflow Configuration
Scripting
Security Rules and Access Control Lists
UI Builder
Python
PowerShell
Troubleshooting
Technical Documentation
Agile Methodologies

Benefits

Comprehensive Benefits
Profit Sharing

Visa sponsorship

Not detected in the job text

Keywords

ServiceNow
ITSM
CSM
CMDB
Service Catalog
Employee Center
REST APIs
Integration Hub
UI Builder
Customer Service Workspace
Service Operation Workspace
Python
PowerShell
Azure DevOps
Agile
ServiceNow Certified System Administrator
Certified Application Developer
Certified Implementation Specialist
Access Control Lists
Security Roles
Business Rules
Workflow Configuration
Platform Upgrades
System Administration
Third-Party Integrations
Automation
AI Prompting
Manufacturing
Transportation
Logistics

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