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Added 9 mins ago
OR
Wireless Sales Associate - 1041 Napanee
OSL Retail Services Inc
Greater Napanee, ON · Napanee, ON
- Other
As a Wireless Sales Associate you are the go-to person to connect customers with the right wireless solutions for their needs. You’ll sell wireless devices, plans, and accessories. New…
Added 9 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Saint John, NB
- Part-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 9 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Lasalle, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Saint John, NB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 mins ago
MR
Part-Time Sales Associate
Match Retail
Mississauga, ON
- $22 CAD / hour
- Part-time
…If you're passionate about high-end products and thrive in customer-facing roles, this part-time opportunity offers the perfect blend of flexibility, competitive pay, and personal…
Added 25 mins ago
MD
OSP IT Advanced Project Manager - ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 25 mins ago
TH
Lumber Sales Part Time (ORLEANS)
The Home Depot
Orleans, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 25 mins ago
T
Associate Investment Advisor I
TD
Toronto, ON
- Full-time
Are you a dedicated account manager in tune to the needs of high value brokerage clients? Can you provide professional and flawless service delivery in support of your designated Investment…
Added 40 mins ago
BU
Client Services Coordinator, Brock Sports
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Reporting to the Associate Director, Sports Performance, the Client Services Coordinator welcomes and greets clients and callers, gathers relevant information, and provides guidance in a…
Added 55 mins ago
SS
Sales & Business Development Representative – Industrial Solutions
Shreem Systems & Solutions Pvt. Ltd
Brandon, MB
- Full-time
Requires three years of college or technical school resulting in an Associate’s degree or equivalent combination of education and related practical experience from local market.
Added 56 mins ago
Manager Business Development
CAA Club Group
Thornhill, ON
…professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working…
Added 56 mins ago
Retail Store Associate, Financial Services
moomoo
Vancouver, BC
This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays
Added 1 hour ago
MC
Retail Store Associate, Financial Services
Moomoo Canada
Vancouver, BC
- Full-time
This is a Part-time and Full-time role with rotating shifts, including weekends and public holidays
Added 2 hours ago
SC
Sales Associate
Staples Canada
Milton, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 2 hours ago
(CAN) Part-Time Self Checkout Attendant
Walmart Canada
Stratford, ON
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 3 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
London, ON
- Full-time
Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
Added 5 hours ago
TH
Merchandising Execution Associate : Full Time - FORT McMURRAY
The Home Depot Canada
Fort McMurray, AB
- Full-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 5 hours ago
ON
Assistant Manager - Edmonton Common
Old Navy
Edmonton, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 6 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Mission, BC
- Part-time
…team player. They are a key member in the delivery of superior customer…
Added 8 hours ago
OE
Senior Sales Associate, Service
Otis Elevator Co.
AB
- Full-time
Otis is growing and we are recruiting a Senior Sales Associate, Service to cover Edmonton and Northern Alberta territory and reporting to the Senior Manager & GM. This is for an existing…
Added 8 hours ago
W
(CAN) Part-Time Self Checkout Attendant
Walmart
Stratford, ON
- Part-time
Working as a Self‑Checkout Attendant at Walmart Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a…
Added 8 hours ago
TH
Merchandising Execution Associate : Full Time - FORT McMURRAY
The Home Depot
Fort McMurray, AB
- Full-time
…organization, and display/signage maintenance designed to enhance the customer experience. MEAs execute merchandising strategies and ensure product is displayed correctly to drive sales and…
Added 8 hours ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Mission, BC
- Full-time
…team player. They are a key member in the delivery of superior customer…
Added 8 hours ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
Tsawwassen, BC
- $18.8 to $23.5 CAD / hour
- Part-time
As a Famous Footwear Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture…
Added 8 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Brossard, QC
- Contract
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…

Brock University

Client Services Coordinator, Brock Sports

St. Catharines, ON, Canada
Main Campus (Employees), Canada

Job Grade I, Salary Scale ($52,798 - $84,476); · Part-time

Apply on brocku.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Pay: Job Grade I, Salary Scale ($52,798 - $84,476);
Job type: Part-time
Apply by: Nov 23, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

November 22, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

This is a part-time, hourly contract position of up to 30 hours per week, commencing in January 2027 and concluding in December 2027.

The position will operate on a seasonal basis, with work periods from January to April and August to December. No hours of work will be scheduled between May and July.

Please note: Evening availability may be required based on operational needs.

About the Role:

Reporting to the Associate Director, Sports Performance, the Client Services Coordinator welcomes and greets clients and callers, gathers relevant information, and provides guidance in a customer-centered, empathetic, knowledgeable, and courteous manner.

Serving as the initial point of contact for individuals accessing Brock Sport Medicine Clinic services, the incumbent assesses client needs and directs them to the appropriate services, ensuring a helpful and timely experience.

The Client Services Coordinator will:

In a professional manner, interact, welcome and direct clients considering their perspective and needs, acting in a liaison contact with Brock Sport Medicine Clinic services colleagues, ensuring students get connected to the right professional;

Provide helpful and supportive information about Brock Sport Medicine Clinic services to clients, staff, faculty and community members;

Record and document details of interactions with clients (referrals to external & campus partners);

Triage inquiries or refer them to the correct professional within the Brock Sport Medicine Clinic keeping in mind client centered services;

Track, monitor and report in a verbal or written report format, client service issues and concerns to their supervisor and outline suggested practices and policy;

Maintain awareness and apply the mission and vision of the broader environment in which the department operates, including the University, community resources and current demographics;

Provide, coordinate and act as a focal point of support to the Brock Sport Medicine Clinic team including providing accurate information to all contacts and monitoring schedules for conflicts (staff absences) and bringing to the attention to those affected ensuring there is no interruption of services to students;

Maintain the front desk service procedure manual and communicate any details for clients wishing to dispute their missed appointment fee to the Manager;

Handle and trouble shoot client needs for same day services with the supervisor while ensuring service flow for those with booked appointments;

Submit computer access requests, security codes, key transfers, office logistics setup and setting up appointments;

Develop, maintain and support filing system for Brock Sport Medicine Clinic services in keeping with PHIPA and FIPPA;

Arrange and attend meetings pertaining to client services, book rooms and equipment, take notes, prepare formatted minutes in a timely fashion for the managers’ approval and circulate minutes to appropriate parties after meetings;  and

Follow policies and procedures for dealing with confidential information respecting student privacy and yet ensuring that the right service is provided.

Key Skills and Experience:

Social Services/Clinic/or Medical Office Worker Diploma;

Demonstrated front line experience in a service role in a related field (e.g., health sciences, social work);

Knowledge of wellness and accessibility issues;

Knowledge and sensitivity to a range of medical issues and legal requirements for the provision of disability services;

Experience in working with Telus Health PS Suite EMR and Jane EMR

Health benefit insurance direct billing

Knowledge of characteristics of specific health and social concerns and disabilities particularly within the post-secondary context;

Solid computer competency including word processing, spreadsheet, database and web-based applications;

Strong document management, attention to detail, accuracy, and administrative skills;

Ability to operate efficiently and effectively in a fast-paced environment, switching constantly from task to task;

Ability to work independently to problem-solve customer requests;

Ability to de-escalate situations using empathetic listening and motivational interviewing skills;

Capacity to handle unexpected and potentially emergency/crisis situations in consultation with student life personnel;

Ability to conceptualize new ideas to help streamline procedures to ensure efficiencies;  and

Capacity to handle unexpected and potentially emergency/crisis situations in consultation with student life personnel.

Salary and Total Rewards:

Job Grade I, Salary Scale ($52,798 - $84,476);

Target Hiring Rate: $29.01 - $31.32* per hour

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca  if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.

Apply on brocku.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Client Services Coordinator serves as the primary point of contact for the Brock Sport Medicine Clinic, managing client intake, scheduling, and inquiries. They are responsible for maintaining accurate records, supporting clinic operations, and ensuring a seamless, customer-centered experience for students and community members.

Requirements

Candidates must possess a diploma in Social Services, Clinic, or Medical Office work along with demonstrated front-line service experience. Proficiency in computer applications and knowledge of health and accessibility issues within a post-secondary context are required.

Skills

Customer service
Administrative support
Medical office administration
Triage
Data entry
Scheduling
Conflict resolution
Empathetic listening
Motivational interviewing
Document management
Computer competency
PHIPA compliance
FIPPA compliance
Health benefit billing
Problem-solving

Benefits

Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Client Services
Sport Medicine
Administrative Professional
Clinic Operations
PHIPA
FIPPA
Telus Health PS Suite
Jane EMR
Direct Billing
Student Support
Scheduling
Data Management
Customer Experience
Accessibility
Wellness
Crisis Management
Motivational Interviewing
Record Keeping
Front Desk
Higher Education

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Work requirements

Jobs in Canada