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Brock University

Student Accessiblity Case Manager

St. Catharines, ON, Canada
Main Campus (Employees), Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 17, 2026
Experience: A minimum of 2 years of progressive and related experience, working specifically with individuals with mental health disabilities, preferably in a post-secondary environment;
Posting language: English
Posted: Nov 2, 2026

Original job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

November 16, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

This is a full-time fixed term contract, expected to conclude in May 2027

About the Role:

Reporting to the Manager, Student Accessibility Services, the Student Accessibility Case Manager supports the university’s commitment to equitable, inclusive, and accessible education by working directly with students who experience disabilities, chronic health conditions, mental health conditions, neurodivergence, and other barriers to participation in academic life.

The Student Accessibility Case Manager works in a team-based model to assess students’ functional needs, develop and coordinate individualized academic accommodations, and provide ongoing advising and support. The role works collaboratively with students, faculty, staff, and campus partners while maintaining student privacy, promoting self-advocacy, and ensuring that accommodations are implemented effectively and consistently.

As the Student Accessibility Case Manager you will:

Meet individually with students to understand their disability-related experiences, functional limitations, and academic needs;
Review relevant documentation and determine appropriate academic accommodations in accordance with university policies and applicable legislation;
Develop, communicate, and coordinate individualized accommodation plans;
Advise students on accommodation processes, academic options, campus resources, and strategies for successful participation in university life;
Support students in developing self-advocacy, self-management, and communication skills;
Consult with instructors, faculty and staff regarding the implementation of approved accommodations while protecting student confidentiality;
Collaborate with campus partners, including academic departments, Mental Health and Wellness Services, Student Health Services, Housing, advising, and other student-support units;
Coordinate accommodations such as accessible course materials, testing accommodations, assistive technology, note-taking support, interpreters, captioning, and other disability-related supports, as applicable;
Respond to accommodation-related concerns and assist in resolving barriers or implementation issues;
Maintain accurate, confidential, and timely student records in accordance with privacy legislation and university policies;
Make referrals and/or recommendations for scholarships, awards, Ministry bursaries, and other disability-related funding supports;
Participate in case consultations and contribute to complex accommodation assessments and problem-solving;
Provide education and consultation to faculty, staff, and students on accessibility, disability inclusion, universal design, and accommodation practices;
Provide support to parents and supporters during transition to university and disability-related needs;
Contribute to accessibility initiatives, outreach, workshops, and institutional projects; and
Keep current with developments in accessibility legislation, disability services, assistive technology, inclusive education, and relevant professional practices.

Key Skills and Experience:

Completion of a Master’s level Degree in a related industry, such as Applied Disability Studies, Social Work, Occupational Therapy or Applied Psychology or 5+ years of relevant experience in a post-secondary environment;
A minimum of 2 years of progressive and related experience, working specifically with individuals with mental health disabilities, preferably in a post-secondary environment;
Knowledge and understanding of the functional impact of a disability, related concerns and the resulting impact on student’s academic and/or class, and/or social participation in a post-secondary educational environment;
Expertise in a strengths-based approach assisting students to problem-solve learning issues, deliver solution-focused support and recommend accommodations;
Demonstrated experience delivering disability-related counselling e.g., academic transition, course specific concerns, employment issues; crisis intervention and case management services;
Ability to assess complex situations, exercise professional judgment, and make well-reasoned recommendations;
Understanding of Ministry of Colleges, Universities, Research Excellence and Security (MCURES) mandates for providing Student Accessibility Services, as well as Ontario Human Rights Code (OHRC) and Accessibility for Ontarians with Disabilities Act (AODA) legislative requirements;
Effective communication skills and the ability to advocate for the needs of students with various stakeholders (including faculty, professionals, and agencies);
The ability to provide input, establish goals and participate in service direction;
Demonstrated ability to maintain confidentiality and handle sensitive information with professionalism and discretion; and
Commitment to equity, diversity, inclusion, accessibility, and student success.

Salary and Total Rewards:

Job Grade L, Salary Scale ($67,721- 108,353);

Target Hiring Range: $67,721- $71,000*

This is a contract position that includes:

- Vacation: Up to 3 weeks per year, in addition to university holidays.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca  if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.

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More about this job

Responsibilities

The Student Accessibility Case Manager assesses students' functional needs to develop and coordinate individualized academic accommodations. They also provide ongoing advising, support, and education to faculty and staff regarding accessibility and inclusive practices.

Requirements

Candidates must hold a Master’s degree in a related field or possess at least 5 years of relevant experience. A minimum of 2 years of progressive experience working with individuals with mental health disabilities in a post-secondary environment is required.

Skills

Case management
Disability services
Academic accommodations
Crisis intervention
Student advising
Self-advocacy support
Conflict resolution
Confidentiality
Accessibility legislation
Universal design
Assistive technology
Communication skills
Problem-solving
Documentation review
Stakeholder collaboration

Benefits

Vacation
University holidays
Flexible work arrangements

Visa sponsorship

Not detected in the job text

Keywords

Student Accessibility Services
Case Management
Academic Accommodations
Mental Health
Neurodivergence
Accessibility for Ontarians with Disabilities Act
AODA
Ontario Human Rights Code
Higher Education
Inclusive Education
Universal Design
Assistive Technology
Student Support
Crisis Intervention
Applied Disability Studies
Social Work
Occupational Therapy
Applied Psychology
Confidentiality
Stakeholder Engagement

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