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Added 26 mins ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
$29.76 to $31.64 CAD / hour
Part-time
Come work as a Community Health Worker in Powell River, BC with Vancouver Coastal Health (VCH)! Apply today to speak to a Talent Acquisition Advisor!
Added 26 mins ago
FULLTIME DAY/AFTERNOON Health Care Assistant
Senior Helpers Vancouver BC
Vancouver, BC
Full-time
Current registration with the BC Care Aide & Community Health Worker Registry
Added 41 mins ago
FT - Cultural Support Worker - Spiritwood Homes
Connective
Maple Ridge, BC
This Cultural Support Worker will provide a proactive approach to bridging Indigenous residents and their culture by consulting with Indigenous residents to provide/connect them with a…
Added 41 mins ago
Community Health Worker
Regent Park Community Health Centre
Toronto, ON
$58,426 to $70,387 CAD / year
Full-time
As a member of the Homelessness and Addiction Recovery Treatment (HART) Hub Team, the Community Health Worker supports individuals in the downtown east community of Toronto who are…
Added 55 mins ago
Ikweskicik iskwewak Support Worker
Saskatoon Tribal Council Inc
Saskatoon, SK
$23.02 to $28.77 CAD / hour
Full-time
Provide updated information and education with regard to safe health practices, life skills, conflict resolution, harm reduction, prostitution, gangs, and community resources.
Added 55 mins ago
Resolution Health Support Program Worker
Inuvialuit Regional Corporation
Inuvik, NT
Reporting to the Resolution Health Support Program (RHSP) Manager, the RHSP Worker assists with the delivery of the RHSP in the Beaufort Delta Region (six Inuvialuit communities of mixed…
Added 55 mins ago
COMMUNITY HOMES FOR CHILDREN - Direct Support Worker (Casual)
New Directions for Children, Youth, Adults, and Families
Winnipeg, MB
$17.32 CAD / hour
…and youth with behavioural and emotional difficulties. Our community-based resources are designed to promote a sense of belonging and provide opportunities to engage in a meaningful life.…
Added 1 hour ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
Full-time
Come work as a Community Health Worker in Powell River, BC with Vancouver Coastal Health (VCH)! Apply today to speak to a Talent Acquisition Advisor!
Added 1 hour ago
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Powell River, BC
Full-time
Come work as a Community Health Worker in Powell River, BC with Vancouver Coastal Health (VCH)! Apply today to speak to a Talent Acquisition Advisor!
Added 1 hour ago
Home Support Worker
ParaMed Home Health Care
Cornwall, ON
Full-time
As a Home Support Worker, you will assist people in your community to live safely in their homes by supporting them with daily tasks and self-care activities.
Added 1 hour ago
Environmental Services Worker
HealthCareersInSask.ca
Regina, SK
Part-time
We are a Mission Driven Long Term Care organization owned and operated by the Catholic Health Ministry of Saskatchewan. We are affiliated with the Saskatchewan Health Authority (SHA)…
Added 1 hour ago
Clinical Support Worker
Lookout Housing and Health Society
Surrey, BC
The Clinical Support Worker (CSW) reports to Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 1 hour ago
Tenant Support Worker
Lookout Housing and Health Society
Vancouver, BC
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 1 hour ago
Shelter Worker
The Salvation Army Canada and Bermuda Territory
Nanaimo, BC
Part-time
The Shelter Worker at The Salvation Army's Nanaimo New Hope Centre plays a pivotal role in providing compassionate care, support, and assistance to individuals experiencing homelessness and…
Added 1 hour ago
Personal Support Worker
Extendicare
Toronto, ON · ParaMed Admin Office - Toronto (University Ave.)
Full-time
As an integral part of the home and community care team, you will support, encourage and provide independence for patients in their homes and community setting by assisting with activities…
Added 1 hour ago
Mental Health Worker - The Lily
Victoria Cool Aid Society
Victoria, BC
Contract
The Mental Health Worker provides a variety of housing and shelter services including case planning, programming for clients, assisting with daily physical and emotional supports,…
Added 1 hour ago
PSW / Attendant
Independent Living Services Simcoe County
Orillia, ON
$26.28 CAD / hour
Part-time
Personal Support Worker Certification, RN, RPN, DSW or a minimum of 3000 hours demonstrated work experience in community care/long-term care/healthcare setting.
Added 1 hour ago
PSW / Attendant
Independent Living Services Simcoe County
Barrie, ON
$26.28 CAD / hour
Part-time
Personal Support Worker Certification, RN, RPN, DSW or a minimum of 3000 hours demonstrated work experience in community care/long-term care/healthcare setting.
Added 1 hour ago
PSW / Attendant
Independent Living Services Simcoe County
Barrie, ON
$26.28 CAD / hour
Part-time
Personal Support Worker Certification, RN, RPN, DSW or a minimum of 3000 hours demonstrated work experience in community care/long-term care/healthcare setting.
Added 1 hour ago
PSW / Attendant
Independent Living Services Simcoe County
Midland, ON
$26.28 CAD / hour
Part-time
Personal Support Worker Certification, RN, RPN, DSW or a minimum of 3000 hours demonstrated work experience in community care/long-term care/healthcare setting.
Added 1 hour ago
PSW / Attendant
Independent Living Services Simcoe County
Midland, ON
$26.28 CAD / hour
Part-time
Personal Support Worker Certification, RN, RPN, DSW or a minimum of 3000 hours demonstrated work experience in community care/long-term care/healthcare setting.
Added 1 hour ago
PSW / Attendant
Independent Living Services Simcoe County
Midland, ON
$26.28 CAD / hour
Part-time
Personal Support Worker Certification, RN, RPN, DSW or a minimum of 3000 hours demonstrated work experience in community care/long-term care/healthcare setting.
Added 1 hour ago
Adult Residential Support Worker, Kelowna, Casual
Strive
West Kelowna, BC · Kelowna, BC
Part-time
Are you looking for an exciting career in health care? Do you want to work for a fun organization with an exceptional work culture? We are looking for caring and enthusiastic individuals to…
Added 2 hours ago
Van Outreach Support Worker (0.4 Nights, Permanent)
Main Street Project Inc.
Winnipeg, MB
Full-time
Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues…
Added 2 hours ago
Electrician
Fraser Health Authority
Port Moody, BC
$42.59 CAD / hour
Other
We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in…

Brock University

Student Services Coordinator

St. Catharines, ON, Canada
Main Campus (Employees), Canada

Job type: Part-time
Apply by: Oct 15, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

October 14, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

Please note: This is a casual part-time hourly position

About the Role:

Reporting to the Manager, Health and Clinical Operations, the Student Services Coordinator will greet, gather and provide information including directing students and callers in a student centered empathetic, knowledgeable and courteous manner. The Student Service Coordinator acts as an initial point of service contact for students utilizing student wellness and accessibility services. The incumbent will assess the needs of students coming to seek help and manage the flow to respective services, ensuring students experience a helpful and timely response.

The Student Services Coordinator will:

In a professional manner, interact, welcome and direct students considering their perspective and needs, acting as a liaison with Student Wellness and Accessibility services colleagues, ensuring students get connected to the right professional;  
Ensure the safety and well-being of students, monitoring behaviours, preventing escalations calmly and responding to high-risk indicators using verbal de-escalations techniques;  
Record and document details of interactions with students;  
Utilize the SR Fax to download documents and accurately file them into the appropriate EMR charts, as well as managing patient referrals;  
Handle scanning and processing of Release of Information requests, such as scanning  records that need to be sent to patients’ Family Physicians;  
Triage student inquiries or refer them to the correct professional within the Student Wellness and Accessibility Centre;  
Provide, coordinate and act as a focal point to the SWAC team including providing accurate information to all contacts and monitoring physician schedules for conflicts ensuring there is no interruption of service to students;  
Maintain the front desk service procedure manual; 
Communicate any details for students wishing to dispute their missed appointment fee;  
Submit computer access requests, security codes, key transfers, office logistics setup and setting up appointments in EMR;  
Develop, maintain and support a filing system for Student Wellness and Accessibility Centre services in keeping with PHIPA and FIPPA;  
Arrange and attend meetings pertaining to formatted student services, book rooms and equipment, take notes, prepare formatted minutes in a timely fashion for the supervisors’ approval and circulate minutes to appropriate parties after meetings;  
Compose and proof correspondence, including newsletters, flyers and emails;  
Follow policies and procedures for dealing with confidential information respecting student privacy and yet ensuring that the right service is provided;  
Support staff and students when needed to provide and liaise referrals within Brock or outside the community.

Key Skills and Experience:

Social Services Worker Diploma;  
Demonstrated front-line experience in a customer service role in a related field (e.g., health sciences, social work); 
Knowledge of wellness and accessibility issues;  
Knowledge and sensitivity to a range of medical issues and legal requirements for the provision of disability services;  
Knowledge of characteristics of specific health and social concerns and disabilities particularly within the post-secondary context;  
Solid computer competency including word processing, spreadsheet, database and web-based applications;  
Strong document management, attention to detail, accuracy, and administrative skills;  
Ability to operate efficiently and effectively in a fast-paced environment, switching constantly from task to task;  
Ability to work independently to problem-solve customer requests;  
Ability to de-escalate situations using empathetic listening and motivational interviewing skills;   
Capacity to handle unexpected and potentially emergency/crisis situations in consultation with student life personnel;  
Ability to conceptualize new ideas to help streamline procedures to ensure efficiencies.

Preferred or Asset Skills:

Medical Secretary certificate or experience.

Salary and Total Rewards:

Job Grade I, Hourly Scale ($29.01-$46.42);
Target Hiring Rate: $29.01*
This is an ongoing casual position.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca  if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.

Apply About employer

More about this job

Responsibilities

The Student Services Coordinator acts as the initial point of contact for student wellness and accessibility services, managing student flow and providing empathetic, knowledgeable support. The role involves documenting interactions, maintaining medical records, coordinating physician schedules, and ensuring administrative efficiency within the department.

Requirements

Candidates must possess a Social Services Worker Diploma and demonstrated front-line customer service experience in a related field. Strong computer competency, administrative accuracy, and the ability to handle crisis situations using de-escalation techniques are essential.

Skills

Customer service
Administrative support
Triage
Verbal de-escalation
Empathetic listening
Motivational interviewing
Document management
Electronic medical records
Scheduling
Data entry
Problem-solving
Communication
Confidentiality
Record keeping
Interpersonal skills

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Health and Clinical Operations
Wellness
Accessibility
PHIPA
FIPPA
EMR
Administrative Professional
Customer Service
Triage
De-escalation
Documentation
Scheduling
Medical Secretary
Social Services
Higher Education
Data Management
Confidentiality
Referrals
Office Logistics

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