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Added 57 mins ago
Christmas Kettle Assistant
The Salvation Army in Canada
Brockville, ON
Full-time
Assist with overseeing the operations of the Christmas Kettle campaign including scheduling of staff and/or volunteers.
Added 57 mins ago
Christmas Kettle Assistant
The Salvation Army Canada and Bermuda Territory
Brockville, ON
Full-time
Assist with overseeing the operations of the Christmas Kettle campaign including scheduling of staff and/or volunteers.
Added 57 mins ago
Coordonateur de magasin de détail à temps plein Winners Promenade du Cuivre Rouyn Noranda
The TJX Companies, Inc.
Rouyn-Noranda, QC
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
Engineering Product Coordinator
Hydra Dyne Technology Inc.
Ingersoll, ON
Full-time
Be an experienced and highly organized Engineering Project Coordinator to support the successful launch of new and revised products into manufacturing.
Added 1 hour ago
Coordinateur administratif/Coordinatrice administrative
Gamache Group
Saint-Paul, QC
Full-time
Une entreprise orientée vers la qualité du service, la coordination efficace et la fiabilité des opérations.
Added 1 hour ago
Housing Coordinator (Terrace)
Coast Mountain College
Terrace, BC
Full-time
Duties: The Housing Coordinator plays a key role in supporting the day-to-day operations of Student Housing and fostering a safe, inclusive, and welcoming living environment that promotes…
Added 1 hour ago
Bilingual Operations Support & Customer Service Coordinator
GardaWorld
Moncton, NB
Ready to suit up as a Operations Support & Customer Service Coordinator
Added 2 hours ago
Coordonnateur Des Opérations MRO/ MRO Operations Coordinator
Aston Carter
Dorval, QC
Full-time
As an MRO Operations Coordinator, you will manage end-to-end repair and replacement requests for purchased equipment. You will issue Returned Goods Authorizations (RGAs) and coordinate…
Added 2 hours ago
Legal Administrative Coordinator - Legal Services - Regular Full-Time 2026-18615 (2026-18615)
Sunnybrook
Toronto, ON
Full-time
Reporting to the Chief Legal and Compliance Officer and General Counsel (“CLO”), the Legal Administrative Coordinator (“Coordinator”) will provide advanced administrative and operational…
Added 4 hours ago
Administrative Coordinator (Divisional Planning, Coordination & Support Services)
WorkSafeBC
Richmond, BC
Full-time
…completion? We’re looking for an experienced Administrative Coordinator to assist and support our Director, Divisional Planning, Coordination & Support Services at WorkSafeBC in our…
Added 5 hours ago
Airworthiness Coordinator
Actalent
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Contract
…certification requirements, ensuring alignment with engineering operations, customer expectations, airworthiness standards, general engineering standards, and internal company…
Added 6 hours ago
Agent Méthode pièce avion / Method Aircraft parts
Airbus Aircraft
Montreal, QC
Full-time
…fabrication ainsi que suivre avec les corps de métier en interne les opérations de transformation de…
Added 7 hours ago
Retail Customer Service Coordinator Full Time Winners - Dorval Crossing Oakville
TJX Canada – Winners, Marshalls, HomeSense
Oakville, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 7 hours ago
Retail Processing Merchandise Coordinator Full Time Winners - Cloverdale Mall
TJX Canada – Winners, Marshalls, HomeSense
Toronto, ON · Etobicoke, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 8 hours ago
Logistics Coordinator
MERE HR & Consulting
Mississauga, ON
$60,000 to $70,000 CAD / year
Full-time
The Logistics Coordinator will play a key role in managing day-to-day brokerage operations, coordinating shipments, securing carrier capacity, and providing competitive pricing in a…
Added 8 hours ago
Stewardship Coordinator
Health Sciences North
Sudbury, ON
Reporting to the Senior Stewardship Officer, the Stewardship Coordinator is a key member of the Major Gifts, Planned Giving and Donor Stewardship team. The role supports HSN Foundation’s…
Added 8 hours ago
Stewardship Coordinator
Health Sciences North
Sudbury, ON
Reporting to the Senior Stewardship Officer, the Stewardship Coordinator is a key member of the Major Gifts, Planned Giving and Donor Stewardship team. The role supports HSN Foundation’s…
Added 8 hours ago
Senior Coordinator, Alumni Relations and Community Partnerships
University of Ottawa
Ottawa, ON · Desmarais Hall
Full-time
The Senior Coordinator supports the effective delivery of engagement initiatives by ensuring that requests, sponsorship-related actions, and engagement outcomes are logged, coordinated,…
Added 8 hours ago
Senior Coordinator, Advancement
University of Ottawa
Ottawa, ON · Tabaret Hall
Full-time
…and facilitates seamless communication and coordination among internal and external stakeholders, including faculties and donors. Additionally, the role involves organizing prospect and…
Added 9 hours ago
Retail Customer Service Coordinator Full Time Winners - Dorval Crossing Oakville
The TJX Companies, Inc.
Oakville, ON
Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 9 hours ago
Senior HSE Program Coordinator (Calgary)
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Calgary, AB
Full-time
Reporting to the HSE Manager, the Senior HSE Program Coordinator supports the effective administration of Synergy Projects’ Health, Safety & Environment program through safety planning,…
Added 10 hours ago
Coordinator, Safety & Loss Control
Glencore Canada
Elkford, BC
$85,000 to $100,200 CAD / year
Full-time
Reporting to the Supervisor, Safety and Loss Control, the Coordinator, Safety and Loss Control is responsible for working with contractors and employees of varying backgrounds to ensure…
Added 10 hours ago
Logistics Coordinator
KUTHALA GROUP
Georgetown, ON
Full-time
Role Description The Logistics Coordinator is a full-time, on-site role based in Georgetown, ON, responsible for ensuring the efficient movement, storage, and tracking of goods across…
Added 10 hours ago
Bilingual Operations Support & Customer Service Coordinator
GardaWorld
Moncton, NB
Full-time
Ready to suit up as a Operations Support & Customer Service Coordinator
Added 11 hours ago
Sales Coordinator – Project Sales (Real Estate)
AXIS Real Estate Solutions Inc.
Surrey, BC
Contract
Axis Real Estate Solutions is recruiting a Sales Coordinator to support our growing project sales team in the Fraser Valley. This role is well suited to a highly organized professional who…

Brock University

Student Services Coordinator

St. Catharines, ON, Canada
Main Campus (Employees), Canada

Job type: Part-time
Apply by: Oct 15, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

October 14, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

Please note: This is a casual part-time hourly position

About the Role:

Reporting to the Manager, Health and Clinical Operations, the Student Services Coordinator will greet, gather and provide information including directing students and callers in a student centered empathetic, knowledgeable and courteous manner. The Student Service Coordinator acts as an initial point of service contact for students utilizing student wellness and accessibility services. The incumbent will assess the needs of students coming to seek help and manage the flow to respective services, ensuring students experience a helpful and timely response.

The Student Services Coordinator will:

In a professional manner, interact, welcome and direct students considering their perspective and needs, acting as a liaison with Student Wellness and Accessibility services colleagues, ensuring students get connected to the right professional;  
Ensure the safety and well-being of students, monitoring behaviours, preventing escalations calmly and responding to high-risk indicators using verbal de-escalations techniques;  
Record and document details of interactions with students;  
Utilize the SR Fax to download documents and accurately file them into the appropriate EMR charts, as well as managing patient referrals;  
Handle scanning and processing of Release of Information requests, such as scanning  records that need to be sent to patients’ Family Physicians;  
Triage student inquiries or refer them to the correct professional within the Student Wellness and Accessibility Centre;  
Provide, coordinate and act as a focal point to the SWAC team including providing accurate information to all contacts and monitoring physician schedules for conflicts ensuring there is no interruption of service to students;  
Maintain the front desk service procedure manual; 
Communicate any details for students wishing to dispute their missed appointment fee;  
Submit computer access requests, security codes, key transfers, office logistics setup and setting up appointments in EMR;  
Develop, maintain and support a filing system for Student Wellness and Accessibility Centre services in keeping with PHIPA and FIPPA;  
Arrange and attend meetings pertaining to formatted student services, book rooms and equipment, take notes, prepare formatted minutes in a timely fashion for the supervisors’ approval and circulate minutes to appropriate parties after meetings;  
Compose and proof correspondence, including newsletters, flyers and emails;  
Follow policies and procedures for dealing with confidential information respecting student privacy and yet ensuring that the right service is provided;  
Support staff and students when needed to provide and liaise referrals within Brock or outside the community.

Key Skills and Experience:

Social Services Worker Diploma;  
Demonstrated front-line experience in a customer service role in a related field (e.g., health sciences, social work); 
Knowledge of wellness and accessibility issues;  
Knowledge and sensitivity to a range of medical issues and legal requirements for the provision of disability services;  
Knowledge of characteristics of specific health and social concerns and disabilities particularly within the post-secondary context;  
Solid computer competency including word processing, spreadsheet, database and web-based applications;  
Strong document management, attention to detail, accuracy, and administrative skills;  
Ability to operate efficiently and effectively in a fast-paced environment, switching constantly from task to task;  
Ability to work independently to problem-solve customer requests;  
Ability to de-escalate situations using empathetic listening and motivational interviewing skills;   
Capacity to handle unexpected and potentially emergency/crisis situations in consultation with student life personnel;  
Ability to conceptualize new ideas to help streamline procedures to ensure efficiencies.

Preferred or Asset Skills:

Medical Secretary certificate or experience.

Salary and Total Rewards:

Job Grade I, Hourly Scale ($29.01-$46.42);
Target Hiring Rate: $29.01*
This is an ongoing casual position.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca  if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.

Apply About employer

More about this job

Responsibilities

The Student Services Coordinator acts as the initial point of contact for student wellness and accessibility services, managing student flow and providing empathetic, knowledgeable support. The role involves documenting interactions, maintaining medical records, coordinating physician schedules, and ensuring administrative efficiency within the department.

Requirements

Candidates must possess a Social Services Worker Diploma and demonstrated front-line customer service experience in a related field. Strong computer competency, administrative accuracy, and the ability to handle crisis situations using de-escalation techniques are essential.

Skills

Customer service
Administrative support
Triage
Verbal de-escalation
Empathetic listening
Motivational interviewing
Document management
Electronic medical records
Scheduling
Data entry
Problem-solving
Communication
Confidentiality
Record keeping
Interpersonal skills

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Health and Clinical Operations
Wellness
Accessibility
PHIPA
FIPPA
EMR
Administrative Professional
Customer Service
Triage
De-escalation
Documentation
Scheduling
Medical Secretary
Social Services
Higher Education
Data Management
Confidentiality
Referrals
Office Logistics

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