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Added 1 hour ago
FH
Registered Nurse, Surgical Services - Inpatient, Royal Columbian Hospital
Fraser Health
New Westminster, BC
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 1 hour ago
K
Partner Administrative Assistant, Audit (Vaughan)
KPMG
ON · Vaughan, Ontario
- Full-time
Assist in the proposal process as required, working with the proposal team and proposal coordinator.
Added 1 hour ago
NE
Junior Business Data Analyst - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
Experience with forecasting, time-series analysis, statistics, or machine learning.
Added 3 hours ago
KC
Engagement Analyst (12 Month Contract)
KPMG Canada
Toronto, ON
- Full-time
Experience in an engagement management coordinator role is considered an asset
Added 3 hours ago
MF
District Sales Associate
Mackenzie Financial Corporation
Calgary, AB
- Other
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 4 hours ago
D
Delivery coordinator, Project management
Desjardins
Montreal, QC
- Full-time
Action oriented, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Plans and aligns
Added 4 hours ago
TU
Research Assistant (VEC)
The University of British Columbia
Vancouver, BC
- $29.82 to $35.16 CAD / hour
- Part-time
…successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings…
Added 4 hours ago
YO
Regional Coordinator (Bilingual) - Summer Works & Student Exchange Program / Coordonnateur(trice) régional(e) bilingue - Programme Emplois d’été – Échanges étudiants
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
The Regional Coordinator will be a key member of the national team responsible for program implementation, ensuring regional participant targets are met through the development of an…
Added 4 hours ago
MF
District Sales Associate
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 4 hours ago
MF
District Sales Associate
Mackenzie Financial Corporation
Vancouver, BC
- Other
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 4 hours ago
UO
Research Assistant (VEC)
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital - Centre for Translational Research (BCCHT)
- $29.82 to $35.16 CAD / hour
- Part-time
…successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings…
Added 5 hours ago
B
CLIENT SUPPORT COORDINATOR
BDC
Kingston, ON
- Full-time
Opportunities for learning, training and development, and much more...
Added 7 hours ago
PM
Coordinator, Revenue Operations
Picton Mahoney Asset Management
Toronto, ON
- Full-time
We're looking for a detail-oriented and data-driven Coordinator, Revenue Operations to join our Revenue Operations team. If you enjoy keeping data clean, working in Salesforce, and turning…
Added 7 hours ago
FH
Registered Nurse, Emergency - Specialty Qualified -Mission Memorial Hospital
Fraser Health Authority
Mission, BC
- $41.42 to $59.52 CAD / hour
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 7 hours ago
FH
Patient Care Coordinator, Mental Health & Substance Use Services (MH&SUS)
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…person centered and recovery oriented care, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff…
Added 7 hours ago
FH
Registered Nurse - Surgical Services - Surgical Specialty Unit - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $41.42 to $59.52 CAD / hour
- Other
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 8 hours ago
TR
Early Talent Acquisition Coordinator (12 months)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $68,000 to $84,000 CAD / year
- Full-time
Reporting to the Lead, Early Talent Acquisition with a dotted line to the Acting Lead, Recruitment, the Early Talent Acquisition Coordinator is integral to Teck's commitment to providing…
Added 9 hours ago
UO
Sessional Lecturer - SSM1050 - Ecosystem Science
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants…
Added 9 hours ago
ML
MRO Coordinator
Maple Leaf Foods Inc
Hamilton, ON
- $47,000 to $69,000 CAD / year
- Full-time
Reporting to the MRO Leader the MRO Coordinator maintains the inventory management and warehousing long-term strategies based on the consequences of equipment failure and the business’…
Added 10 hours ago
E
Business Assurance & Transformation Coordinator (12-month Contract)
EllisDon
Mississauga, ON
- Full-time
You As a Business Assurance & Transformation Coordinator Will
Added 11 hours ago
S&
Coordinator, Product Operations
Silk & Snow
Toronto, ON
- Full-time
The Coordinator, Product Operations will report to the Manager, Product and be responsible for successfully liaising between our vendors and collaborative internal teams to ensure product…
Added 11 hours ago
CE
Yard Coordinator
Cooper Equipment Rentals Limited
Maple Ridge, BC
- Full-time
Continuous training, learning and development opportunities
Added 11 hours ago
TT
Coordinator, Events
The Toronto Region Board of Trade
Toronto, ON
- Contract
The Toronto Region Board of Trade (the Board) is seeking an ambitious and enthusiastic Events Coordinator who can operate at a fast pace to provide support and take the lead on various…
Added 11 hours ago
SA
First-Year Experience Coordinator
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
SAIT’s Student Services team is excited to welcome a First-Year Experience Coordinator to play a key role in shaping how students begin their journey at SAIT. Reporting to the Team Lead,…
Added 11 hours ago
LC
Instructor, Indigenous Leadership in Recreation, Recreation Studies
Langara College
Vancouver, BC
- Part-time
…The successful instructor will engage in building a positive learning community within their course and achieve innovative ways of connecting theory to practical situations for…

Brock University

Student Services Coordinator

St. Catharines, ON, Canada
Main Campus (Employees), Canada

Part-time

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Job details

Job type: Part-time
Apply by: Oct 15, 2026
Posting language: English
Posted: Sep 30, 2026

Original job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been proudly recognized as a Hamilton-Niagara Top Employer for eight consecutive years. Brock continues to earn recognition as one of Canada’s Best Employers and one of Canada’s Best Employers for Diversity in 2026. For the second consecutive year, Forbes, in partnership with Statista, also named Brock one of Canada’s Top Employers for Company Culture. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

October 14, 2026 at 11:59 PMThis job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

Please note: This is a casual part-time hourly position

About the Role:

Reporting to the Manager, Health and Clinical Operations, the Student Services Coordinator will greet, gather and provide information including directing students and callers in a student centered empathetic, knowledgeable and courteous manner. The Student Service Coordinator acts as an initial point of service contact for students utilizing student wellness and accessibility services. The incumbent will assess the needs of students coming to seek help and manage the flow to respective services, ensuring students experience a helpful and timely response.

The Student Services Coordinator will:

In a professional manner, interact, welcome and direct students considering their perspective and needs, acting as a liaison with Student Wellness and Accessibility services colleagues, ensuring students get connected to the right professional;  
Ensure the safety and well-being of students, monitoring behaviours, preventing escalations calmly and responding to high-risk indicators using verbal de-escalations techniques;  
Record and document details of interactions with students;  
Utilize the SR Fax to download documents and accurately file them into the appropriate EMR charts, as well as managing patient referrals;  
Handle scanning and processing of Release of Information requests, such as scanning  records that need to be sent to patients’ Family Physicians;  
Triage student inquiries or refer them to the correct professional within the Student Wellness and Accessibility Centre;  
Provide, coordinate and act as a focal point to the SWAC team including providing accurate information to all contacts and monitoring physician schedules for conflicts ensuring there is no interruption of service to students;  
Maintain the front desk service procedure manual; 
Communicate any details for students wishing to dispute their missed appointment fee;  
Submit computer access requests, security codes, key transfers, office logistics setup and setting up appointments in EMR;  
Develop, maintain and support a filing system for Student Wellness and Accessibility Centre services in keeping with PHIPA and FIPPA;  
Arrange and attend meetings pertaining to formatted student services, book rooms and equipment, take notes, prepare formatted minutes in a timely fashion for the supervisors’ approval and circulate minutes to appropriate parties after meetings;  
Compose and proof correspondence, including newsletters, flyers and emails;  
Follow policies and procedures for dealing with confidential information respecting student privacy and yet ensuring that the right service is provided;  
Support staff and students when needed to provide and liaise referrals within Brock or outside the community.

Key Skills and Experience:

Social Services Worker Diploma;  
Demonstrated front-line experience in a customer service role in a related field (e.g., health sciences, social work); 
Knowledge of wellness and accessibility issues;  
Knowledge and sensitivity to a range of medical issues and legal requirements for the provision of disability services;  
Knowledge of characteristics of specific health and social concerns and disabilities particularly within the post-secondary context;  
Solid computer competency including word processing, spreadsheet, database and web-based applications;  
Strong document management, attention to detail, accuracy, and administrative skills;  
Ability to operate efficiently and effectively in a fast-paced environment, switching constantly from task to task;  
Ability to work independently to problem-solve customer requests;  
Ability to de-escalate situations using empathetic listening and motivational interviewing skills;   
Capacity to handle unexpected and potentially emergency/crisis situations in consultation with student life personnel;  
Ability to conceptualize new ideas to help streamline procedures to ensure efficiencies.

Preferred or Asset Skills:

Medical Secretary certificate or experience.

Salary and Total Rewards:

Job Grade I, Hourly Scale ($29.01-$46.42);
Target Hiring Rate: $29.01*
This is an ongoing casual position.

*The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca  if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.

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More about this job

Responsibilities

The Student Services Coordinator acts as the initial point of contact for student wellness and accessibility services, managing student flow and providing empathetic, knowledgeable support. The role involves documenting interactions, maintaining medical records, coordinating physician schedules, and ensuring administrative efficiency within the department.

Requirements

Candidates must possess a Social Services Worker Diploma and demonstrated front-line customer service experience in a related field. Strong computer competency, administrative accuracy, and the ability to handle crisis situations using de-escalation techniques are essential.

Skills

Customer service
Administrative support
Triage
Verbal de-escalation
Empathetic listening
Motivational interviewing
Document management
Electronic medical records
Scheduling
Data entry
Problem-solving
Communication
Confidentiality
Record keeping
Interpersonal skills

Visa sponsorship

Not detected in the job text

Keywords

Student Services
Health and Clinical Operations
Wellness
Accessibility
PHIPA
FIPPA
EMR
Administrative Professional
Customer Service
Triage
De-escalation
Documentation
Scheduling
Medical Secretary
Social Services
Higher Education
Data Management
Confidentiality
Referrals
Office Logistics

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