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Added 5 mins ago
S
Logistics Coordinator
Supership
Toronto, ON
- Full-time
Provide exceptional customer service to maintain client satisfaction
Added 5 mins ago
T
Governance & Control Intern/Co-op (Winter 2027)
TD
Montreal, QC
- Full-time
Reporting directly to the Manager, TDI Governance and Control, develops, implements, leads, monitors, and/or assesses quality management and risk management activities to promote…
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CR
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- Part-time
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GG
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- Full-time
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SF
Administrative Coordinator
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- Full-time
Experience in work order management, operations coordination, customer service, or a related field.
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ME
Electrical Assembly Technician
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Collingwood, ON
- Full-time
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Added 5 mins ago
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(CAN) Caissier
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Montreal, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 5 mins ago
GS
Customer Success Manager
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Toronto, ON
- Full-time
We're looking for a Customer Success Manager to join our growing team and ensure our enterprise clients achieve maximum value from our compliance automation platform. You'll be the primary…
Added 5 mins ago
H
restaurant assistant manager
Harvey's
Oshawa, ON
- Full-time
Added 5 mins ago
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Fast food restaurant manager
KFC Canada (Yum! Brands Subsidiary)
Kamloops, BC
- Full-time
Added 5 mins ago
CL
store manager - retail
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- Full-time
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 6 mins ago
Customer Experience Manager
Laura Canada
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Added 6 mins ago
Bodily Injury Examiner
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
…maintaining file quality requirements, and adhering to corporate service standards, goals and criteria. Reporting to the Senior Manager, National Injury, the core parts of your role will be…
Added 6 mins ago
Customer Service Agent - YSB
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Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or…
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FOH Management - Assistant General Manager
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…experiences for our guests, from handcrafted dishes to flawless table service, focused on excellence in every…
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…of shift you are ready to meet every guest with exceptional service and…
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- Part-time
…results by identifying volume opportunities, providing excellent customer service, providing product information, and ensuring product dominance and…
Added 20 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Toronto, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 20 mins ago
WC
Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 20 mins ago
WC
Health and Beauty Team Associate
Walmart Canada
Campbell River, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 20 mins ago
WC
(CAN) Cashier
Walmart Canada
AB · Edmonton, AB
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 20 mins ago
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[26-109] Driver (Part-Time)
SOURCES
Surrey, BC
- Part-time
Added 20 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Toronto, ON
- Contract
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 20 mins ago
WC
(CAN) Consumables Associate
Walmart Canada
Kamloops, BC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 20 mins ago
ZI
HR Specialist/Manager (Geely Auto)
Zeekr International
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Strong Customer Service Orientation: Business and employee-focused, providing efficient and effective support.

BrokerLink

Business Analyst II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 30, 2026
Experience: Minimum 5 to 8 years of relevant experience as a Business Analyst
Posting language: English
Posted: Sep 30, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements
Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
Share plan & other savings

Salary Range (but Not Limited To)

74,800 - 91,400

Incentive plan

Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

We are seeking a versatile and high-performing Business Analyst Level II to join our Business Analysts team within Brokerlink’s ePMO and work out of one of our offices in Alberta, Ontario, or Atlantic Region on a permanent FT basis.

Reporting to the PMO Manager and working within ePMO Governance structures, the BA II acts as a primary liaison, interpreter and facilitator amongst various business stakeholders and the IT team. The BA II will analyze the needs of the company and users and document the business requirements to serve as the basis for systems’ specifications. You will collaborate to deliver on both large projects and small improvements through your understanding of the business, financial, and IT aspects of the requirements of a project. You are readily able to analyze business needs to support definition of optimal solutions. As an integral member of the ePMO team, you will support the project manager in defining scope, delivering key artifacts and providing consistent visibility to key stakeholders. You will also support the ePMO’s change advisors by identifying the current state, impacted groups and changes needed to reach desired outcomes

What You’ll Do Here

Gather and document business requirements by leading and actively participating in stakeholder interviews, workshops and research, ensuring that all impacted parties are at the table
Analyze complex data sources to provide actionable recommendations
Document and evaluate current business processes, systems and workflows to identify areas for improvement
Translate and document business needs into technical specifications and user stories for development teams
Create detailed documentation including business requirement documents (BRDs), functional specifications, and process flows
Work closely with project managers, developers, QA testers and other team members throughout the project lifecycle
Assist in developing test plans to validate deliverables and support quality assurance activities and user acceptance tests
Facilitate communication between business stakeholders and technical teams to ensure solutions align with business goals
Participate in system design discussions and help define solutions that meet user requirements
Support implementation activities and provide post-deployment support to ensure system effectiveness
Identify and convey the impacts on business processes to support change management within business units by helping to create guides and visual documentation to bridge the gap between IT and business users.
Contribute to continuous improvement efforts by identifying process inefficiencies and recommending enhancements
Ensure documentation and processes comply with company standards and policies
Stay informed on new technologies and industry trends relevant to the business domain.

What You Bring To The Table

Bachelor's degree in a related field or any combination of equivalent education and experience
Minimum 5 to 8 years of relevant experience as a Business Analyst
Experience and knowledge in the insurance field is an asset
Leading by example, displaying team spirit, working independently and effectively are necessary in this role
A proactive, detail-oriented, self-starter who takes initiative and can drive projects forward with accuracy and minimal supervision. Owns deliverables and supports implementation on time, budget and quality.
Excellent relationship-building skills while maintaining a user-focused mindset with clear, concise verbal and written communication skills
Ability to pivot between high-level strategy and day-to-day operational BA tasks. Continuously seeking opportunities to improve processes are also key traits that drive meaningful impact and long-term success.
Ability to handle multiple priorities with time sensitive deadlines
Analytical Skills:

Highly developed problem-solving skills with the ability to manage multiple sensitive files and initiatives simultaneously.
Analyzes, evaluates and interprets data to find trends, opportunities, issues and root causes
Able to identify gaps, applying insight and discipline.
Evaluates solutions and recommends options with pros/cons

Technical Proficiency:

Experience in Functional Analysis and Business Process Review.
Advanced skills in MS products, Power BI and other project systems.
Proficient in business use case writing, experience in collecting and documenting business requirements

This position will fill an essential role in our team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

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More about this job

Responsibilities

Gather and analyze business requirements, assess processes and data, and translate business needs into specifications, user stories, and process documentation. Collaborate with project teams and stakeholders throughout delivery, testing, implementation, change management, and continuous improvement.

Requirements

Requires a bachelor's degree in a related field or equivalent education and experience, with 5 to 8 years of relevant Business Analyst experience; insurance experience is an asset. Candidates should bring strong analytical, communication, relationship-building, prioritization, and business process skills, along with advanced proficiency in Microsoft products, Power BI, and project systems.

Skills

Business Requirements Analysis
Stakeholder Interviews
Workshop Facilitation
Data Analysis
Business Process Review
Functional Analysis
Technical Specifications
User Stories
Business Use Cases
Process Mapping
Project Lifecycle Support
Test Planning
Quality Assurance
User Acceptance Testing
Change Management
Power BI

Benefits

Flexible Work Arrangements
Wellness Benefits
Wellness Account
Employee Share Purchase Plan
Group RRSP
Company Matching DPSP
Annual Bonus

Visa sponsorship

Not detected in the job text

Keywords

Insurance
ePMO
Business Analysis
Business Requirements
Stakeholder Interviews
Workshops
Data Analysis
Business Process Review
Functional Analysis
Functional Specifications
Process Flows
Technical Specifications
User Stories
Business Use Cases
Project Management
System Design
Test Plans
Quality Assurance
User Acceptance Testing
Change Management
Power BI
Microsoft Products
Process Improvement
Requirements Documentation
Implementation Support

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