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BrokerLink

CI Advisor I

Sherwood Park, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Working hours: 35 hours a week
Posting language: English
Posted: Nov 9, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

50,900 - 62,200

Incentive plan

Commissions & other performance incentives: Expected, but not limited payout potential of 10-15% of salary (subject to personal and team performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Commercial Insurance Advisor to join our Commercial IBU Service team in Sherwood Park, AB!

As a Commercial Insurance Advisor on our Independent Business Unit (IBU) - Service team, you’ll build trusted relationships with small business clients and tailor insurance coverage to protect what matters most.

You’ll consistently find new ways to generate leads and referrals to build and maintain a strong pipeline of prospects, while also handling inbound calls from our commercial clientele. In this role, you will provide expert advice, offer solutions, respond to inquiries, and upsell and cross-sell commercial insurance products - helping customers find insurance solutions that meet their needs. You will foster a climate of trust and deliver excellent, timely customer service.

If you are motivated, sales oriented and have a passion for exceptional customer experience, retention and growth, we’d love to hear from you!

Your work schedule: 35 hours a week. Monday to Friday.

What you’ll do here:

Provide front-line Commercial Insurance sales and customer service for small businesses.
Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals .
Quote and sell new policies/write new business to existing or new clients, and retain existing book of business through inbound and outbound calls, introductory letters and receive walk-in clients.
Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals.
Contact Underwriters and Adjusters to discuss guidelines and policies.
Keep current on underwriting rules and workflow processes, and actively participate in training initiatives.
Process Account Receivable activities.
Participate in community marketing initiatives.
Provide guidance and assistance as requested.

What you bring to the table:

Strong customer service, sales, and/or call center experience.
AIC General Insurance Licence Level 1 is required (or willingness to obtain it); Insurance designation (CAIB, CIP, FCIP or AIIC) an asset.
Previous P&C Insurance experience is a definite asset.
Excellent customer service skills; customer-focused and able to resolve conflicts effectively.
Proven ability to manage multiple priorities successfully.
Effective verbal and written communication skills.
Accountable, goal-oriented and proactive.
Ability to work as part of a team as well as independently in a fast-paced environment.

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The Commercial Insurance Advisor will manage small business client relationships, tailor insurance coverage, and generate new leads. They are responsible for servicing ongoing client needs, processing renewals, and providing expert insurance advice.

Requirements

Candidates must possess strong customer service and sales experience, with an AIC General Insurance Licence Level 1 required. Previous P&C insurance experience and professional insurance designations are considered strong assets.

Skills

Commercial insurance
Customer service
Sales
Lead generation
Insurance renewals
Needs assessment
Conflict resolution
Time management
Communication
Account management
Underwriting knowledge
Policy issuance
Relationship building

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee share purchase plan
Group RRSP
DPSP
Physical and mental wellbeing benefits

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
BrokerLink
Sales
Customer Service
AIC General Insurance Licence
CAIB
CIP
FCIP
AIIC
P&C Insurance
Underwriting
Insurance Adjusters
Account Receivable
Lead Generation
Renewals
Insurance Certificates
Small Business
Client Retention
Cross-selling
Upselling

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