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BrokerLink

Commercial Insurance Advisor

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

50,900 - 62,200

Incentive plan

Commissions & other performance incentives: Expected, but not limited payout potential of 10-15% of salary (subject to personal and team performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We’re looking for a Commercial Insurance Advisor to join our IBU (Independent Business Unit) Service team.

Your role is to provide front-line customer service of Commercial Lines policies and taking responsibility for the retention and account development of existing clients, quoting and placing new business as required.

This position is available in Calgary, AB and you will be working from our Aviation Road office.

What you will be doing:

Service on-going client needs, advise on insurance matters, conduct needs assessment, recommend solutions, answer inquiries, conduct care calls and process renewals
Sell new policies/write new business to existing or new clients, retain existing book of business
Quote new business through outbound call initiatives, introductory letters and walk-in clients
Contact Underwriters and Adjusters to discuss guidelines and policy
Prepare documentation for insurers, complete applications for clients, issue insurance certificates, process changes and review renewals
Keep current on underwriting rules and workflow processes
Actively participate in training initiatives
Participate in community marketing initiatives

What you bring to the table:

Must have been in your current position for at least 12 months
Previous Commercial Insurance experience is an asset
AIC level 1 or 2 General Insurance License
Proficient in EPIC and MS Office – Word, Excel, Outlook
Excellent customer services skills and adept in conflict resolution
Demonstrated an ability to handle multiple priorities successfully
Strong analytical and organizational skills
Excellent verbal and written communication skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The Commercial Insurance Advisor provides front-line customer service for commercial lines policies, focusing on client retention and account development. Responsibilities include conducting needs assessments, quoting new business, and managing policy renewals while coordinating with underwriters and adjusters.

Requirements

Candidates must hold an AIC level 1 or 2 General Insurance License and possess strong proficiency in EPIC and MS Office. Previous commercial insurance experience is considered an asset for this role.

Skills

Commercial insurance
Customer service
Conflict resolution
Needs assessment
Policy renewal
Underwriting
Documentation preparation
Epic
Microsoft office
Analytical skills
Organizational skills
Verbal communication
Written communication
Account development
Retention

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee share purchase plan
Group RRSP
DPSP
Physical and mental wellbeing support

Visa sponsorship

Not detected in the job text

Keywords

Commercial Insurance
Insurance Advisor
Customer Service
Policy Renewal
Underwriting
Account Management
Epic
Microsoft Word
Microsoft Excel
Microsoft Outlook
AIC License
General Insurance
Retention
Business Development
Risk Assessment
Insurance Certificates
Client Relations
Conflict Resolution
Independent Business Unit
Employee Share Purchase Plan
RRSP
DPSP
Professionalism
Analytical Skills
Organizational Skills

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