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Jobs in Canada

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Added 1 min ago
T
Conseiller / Conseillère cybermétrie (web analytique)
Tink
Montreal, QC
- Full-time
Une expérience avec la solution BigQuery et une compréhension des concepts de bases de données en général (atout) ;
Added 1 min ago
S
Shipping/Receiving Administrator (Full Time Overnights)
Sobeys
Vaughan, ON
- Full-time
Join our innovative, fast-paced distribution centres and help deliver essential products to over 1,600 stores. With flexible schedules and a strong commitment to health and safety, you’ll…
Added 1 min ago
BC
Intern, Finance & Accounting (Winter 2027)
Bluevale Capital Group
Toronto, ON
- Full-time
…We are currently putting together a stellar team that will help achieve this…
Added 1 min ago
GG
Sales Office Administrator
Great Gulf
Orangeville, ON
- Part-time
Respond to purchaser inquiries and address general questions about potential home purchases
Added 1 min ago
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Inventory Control Claims Coordinator (Full Time)
Sobeys
Vaughan, ON
- Full-time
Join our innovative, fast-paced distribution centres and help deliver essential products to over 1,600 stores. With flexible schedules and a strong commitment to health and safety, you’ll…
Added 1 min ago
S
Management - Replenishment & Support Services Area Leader
Sobeys
London, ON
- Full-time
Implement loss prevention strategies to help reduce theft and shrink.
Added 1 min ago
OH
Float Care Coordinator, Temporary Full Time, Ottawa Civic Hospital
Ontario Health atHome
Ottawa, ON
- Full-time
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
Added 1 min ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Calgary, AB
- Full-time
…to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 min ago
7
Store Crew
7-Eleven
Medicine Hat, AB
- Full-time
…to grow, lead and make a difference, come join our team and help shape the future of…
Added 3 mins ago
SC
General Accountant
Smart Circle International
Richmond Hill, ON
- $68,000 to $78,000 USD / year
- Full-time
…$68000.00 - $78000.00Salary/year, Job Category: Accounting, The General Accountant is responsible for maintaining accurate financial records, supporting month-end and year-end close,…
Added 3 mins ago
HR Business Partner
Northland Properties
Toronto, ON
…people support across our Hotel Group. Working closely with our General Managers, hotel leadership teams, and senior leaders, you will translate HR programs into property-level actions that…
Added 18 mins ago
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General Superintendent
Ramudden
Bradford West Gwillimbury, ON · Bradford, Ontario
- Full-time
…works closely with clients to deliver effective solutions that help keep projects moving safely and…
Added 18 mins ago
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Senior Superintendent
Amico
Mississauga, ON
- Full-time
The ability to successfully apply a mix of technical expertise, team coordination skills, and attention to detail. These contributions will help deliver projects that meet expectations.
Added 18 mins ago
BI
Business Development Representative
Build It
Mississauga, ON
- Full-time
BUILD IT is a full-service general construction company with offices in Mississauga, ON and Calgary, AB.
Added 18 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Leduc, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
SD
Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Mount Pearl, NL
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
SD
Beauty Specialist, Hourly Part Time Day
Shoppers Drug Mart
Regina, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 18 mins ago
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Stock Unloader Associate
Walmart
Winnipeg, MB
- Full-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 18 mins ago
W
(CAN) Stock Unloader Associate
Walmart
Sault Ste. Marie, ON
- Part-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 18 mins ago
LC
Personal Shopper Part Time Day Greenlight Requisition
Loblaw Companies Limited
Orillia, ON
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 18 mins ago
LC
Pharmacy Assistant Part Time Day
Loblaw Companies Limited
Rothesay, NB
- Part-time
…our colleagues a range of opportunities and experiences to help Canadians Live Life…
Added 18 mins ago
LC
Senior Coordinator, Transport
Loblaw Companies Limited
Calgary, AB
- Full-time
At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends,…

BrokerLink

Leader, PI Customer Experience

Markham, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

87,200 - 106,600

Incentive plan

Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Cantonese/Mandarin speaking Customer Experience Leader, Personal Insurance to join our growing team!

We are looking for someone who can motivate the front lines and encourage the team to learn, evolve and grow. You are someone who loves working with others to get things done. Collaboration is your middle name! Most importantly you understand that insurance isn’t about things. It’s about people.

What you’ll do here:

Responsible for all day-to-day team management.
Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
Develop succession planning for all key positions.
Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

Must be fluent in Cantonese and/or Mandarin
5+ years of insurance industry experience, with extensive personal lines experience
Minimum 1-2 years management experience
CIP or CAIB designation preferred, but not mandatory
Knowledge of Brokerage Management services and tools (EPIC).
Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

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More about this job

Responsibilities

The role involves managing daily personal insurance operations to achieve growth and profitability targets while leading and coaching a team. You will be responsible for implementing sales strategies, ensuring high-quality customer service, and overseeing administrative tasks including HR and IT management.

Requirements

Candidates must be fluent in Cantonese and/or Mandarin and possess at least 5 years of insurance industry experience with a focus on personal lines. A minimum of 1-2 years of management experience is required, and a CIP or CAIB designation is preferred.

Skills

Cantonese
Mandarin
Team management
Personal insurance
Customer service
Sales
Coaching
Performance management
Succession planning
Analytical skills
Organizational skills
Communication skills
Brokerage management services
EPIC

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee Share Purchase Plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Customer Experience
Management
Brokerage Management
EPIC
Sales
Profitability
Coaching
Succession Planning
Insurance Industry
CIP
CAIB
Cantonese
Mandarin
Customer Value Proposition
Operations Management
Performance Feedback
Marketing
Trade Shows
Administration
Payroll
Human Resources
Financial Targets
Policy Management
Accounts Receivable

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