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Added 19 mins ago
UO
Program Administrator, Clinical Skills
University of Victoria
Victoria, BC
- Full-time
…includes scheduling, organization, implementation and ongoing development of curricular components of the Clinical Skills Course. This position liaises with students, patients, health care…
Added 34 mins ago
PC
Manager
Parq Casino
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
The Restaurant Manager provides leadership for all Front of House operations, including à la carte dining, group sales, catering, and beverage programs. Working closely with the General…
Added 1 hour ago
VC
Project Manager, Digital Transformation and User Experience
VINCI Construction
Brossard, QC
- Full-time
Develop and execute communication and adoption plans, including internal campaigns, announcements, FAQs, user guides, leadership toolkits, and training materials.
Added 1 hour ago
ES
Delivery Manager / Senior Delivery Manager for Financial Services
EPAM Systems
Toronto, ON
- Full-time
We are seeking a Delivery Manager / Senior Delivery Manager to lead project delivery for our clients in the financial services sector, overseeing multiple Scrum teams and ensuring…
Added 1 hour ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Waterloo, ON
- $52,500 CAD / year
- Full-time
Step into your leadership journey by shaping the future of EMCO Corporation through bold leadership, strategic vision, and meaningful impact. Collaborate with world-class leaders, drive…
Added 1 hour ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
London, ON
- $52,500 CAD / year
- Full-time
Step into your leadership journey by shaping the future of EMCO Corporation through bold leadership, strategic vision, and meaningful impact. Collaborate with world-class leaders, drive…
Added 2 hours ago
GD
DYNAMITE - Store Manager - CrossIron Mills
Groupe Dynamite, Inc Garage
Rocky View No 44, AB · Rocky View County, Alberta
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 2 hours ago
Hair Salon Manager
Great Clips
Fonthill, ON
Whether you’re currently an Assistant Manager or an experienced stylist ready to take on full leadership responsibility, we’d love to connect with you.
Added 2 hours ago
K
Senior Manager - Senior Tech Lead – AI & Technology Transformation
KPMG
Montreal, QC
- Full-time
Contribute to business development and advisory activities, including opportunity qualification, proposal development, effort estimation, delivery approach definition, and presenting demos…
Added 2 hours ago
MC
Senior Fiber Optic Technician
Meta Communications LLC
Field, BC
- Full-time
Clear advancement paths from technician to senior engineer to project manager. We promote from within and provide mentorship programs to help you achieve your career goals.
Added 2 hours ago
T
Personal Banking Associate (Future opportunities) - Chateauguay(part-time)
TD
Châteauguay, QC
- Part-time
…services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals.…
Added 2 hours ago
H
Senior Project Manager, Power Generation
HDR
Saskatoon, SK
- Full-time
Demonstrated leadership, business development and strategic planning skills
Added 2 hours ago
S
Building Coordinator
SYSTRA
Montreal, QC
- Full-time
Reporting to the Facilities design Director within the Co-Development Phase of the ALTO programme, the building coordinator will provide support to the technical governance across their…
Added 2 hours ago
FH
Patient Care Coordinator-Medical-Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $49.2 to $67.08 CAD / hour
- Full-time
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives;…
Added 3 hours ago
DG
Office Services Clerk
Doane Grant Thornton LLP
Halifax, NS
- Full-time
…office maintenance and business processes supporting the office manager. This is predominantly a customer service role for which you will need strong communications skills with the ability…
Added 3 hours ago
NB
Account Manager, SME
National Bank of Canada
Montreal, QC
- Full-time
A career as an SME Account Manager in the 1859 Private Wealth Management team means acting as a privileged guide for hundreds of small to medium-sized businesses, surrounded by experts, to…
Added 3 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 3 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 4 hours ago
BH
Registered Nurse
Bariza Health
Toronto, ON
- Full-time
Added 4 hours ago
BH
Registered Nurse - Long Term Ventilator and Respiratory Complex Continuing Care
Bariza Health
Toronto, ON
- Full-time
Added 4 hours ago
FH
Patient Care Coordinator - Burnaby Hospital
Fraser Health Authority
Burnaby, BC
- $49.2 to $67.08 CAD / hour
- Full-time
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives;…
Added 4 hours ago
FH
Registered Nurse, Emergency - Specialty Qualified - Burnaby Hospital - New Redevelopment Opportunities
Fraser Health Authority
Burnaby, BC
- $41.42 to $59.52 CAD / hour
- Other
Are you a Registered Nurse wondering what it’s like to work with a dedicated and experienced team of health care providers in Emergency with a supportive leadership team?
Added 4 hours ago
FO
Project Manager
First Onsite Property Restoration
Moncton, NB
- Full-time
As a Project Manager, you take full ownership of every restoration project, leading from kickoff to completion with precision and purpose. You'll scope losses, prepare detailed estimates,…
Added 4 hours ago
FH
Registered Nurse, Critical Care Unit , Intensive Care Unit , Cardiac Stepdown, High Acuity-Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $41.42 to $59.52 CAD / hour
- Full-time
…of health care providers in Critical Care with a supportive leadership team? We have exciting casual opportunities for Registered Nurses to join our Intensive Care Unit (ICU) team at…

BrokerLink

Leader, PI Customer Experience

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

87,200 - 106,600

Incentive plan

Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Cantonese/Mandarin speaking Customer Experience Leader, Personal Insurance to join our growing team!

We are looking for someone who can motivate the front lines and encourage the team to learn, evolve and grow. You are someone who loves working with others to get things done. Collaboration is your middle name! Most importantly you understand that insurance isn’t about things. It’s about people.

What you’ll do here:

Responsible for all day-to-day team management.
Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
Develop succession planning for all key positions.
Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

Must be fluent in Cantonese and/or Mandarin
5+ years of insurance industry experience, with extensive personal lines experience
Minimum 1-2 years management experience
CIP or CAIB designation preferred, but not mandatory
Knowledge of Brokerage Management services and tools (EPIC).
Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The role involves managing daily personal insurance operations to achieve growth and profitability targets while leading and coaching a team. You will be responsible for implementing sales strategies, ensuring high-quality customer service, and overseeing administrative tasks including HR and IT management.

Requirements

Candidates must be fluent in Cantonese and/or Mandarin and possess at least 5 years of insurance industry experience with a focus on personal lines. A minimum of 1-2 years of management experience is required, and a CIP or CAIB designation is preferred.

Skills

Cantonese
Mandarin
Team management
Personal insurance
Customer service
Sales
Coaching
Performance management
Succession planning
Analytical skills
Organizational skills
Communication skills
Brokerage management services
EPIC

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee Share Purchase Plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Customer Experience
Management
Brokerage Management
EPIC
Sales
Profitability
Coaching
Succession Planning
Insurance Industry
CIP
CAIB
Cantonese
Mandarin
Customer Value Proposition
Operations Management
Performance Feedback
Marketing
Trade Shows
Administration
Payroll
Human Resources
Financial Targets
Policy Management
Accounts Receivable

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