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Added 4 mins ago
FC
Fit4Less Manager - Edmonton Depot 170
Fit4Less Canada
AB · Edmonton, AB
- Full-time
The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Added 4 mins ago
CG
Unit Retail Marketing Manager
Compass Group Canada
Oshawa, ON
- Full-time
…details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note…
Added 4 mins ago
FC
Fit4Less Manager - Orangeville Fairgrounds
Fit4Less Canada
Orangeville, ON
- Full-time
The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Added 4 mins ago
T
Information Security Specialist
TD
Mississauga, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 mins ago
T
Manager, GTS Risk & Control Shared Services Testing
TD
Markham, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 mins ago
E
Warehouse and Production Manager
Emerson
Elmira, ON
- Full-time
The Warehouse and Production Manager, under the direction of the Plant Manager, leads the production and warehouse team to ensure that accuracy, performance and production standards are…
Added 18 mins ago
D
Manager, Commercial Assurance (Calgary)
Deloitte
Calgary, AB
- Full-time
As a Manager, Commercial Assurance serving Energy, Resources and Industrials clients, you will lead and execute contract compliance audits focused on complex commercial arrangements. Your…
Added 18 mins ago
CG
Registered Dietitian , Cornwall Ontario (Contract)
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note…
Added 18 mins ago
CG
Manager, Talent Development
Compass Group Canada
Mississauga, ON
- Full-time
The Manager, Talent Development is responsible for designing, implementing, and managing enterprise learning and capability-building programs that support Compass Group Canada’s business…
Added 18 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
…women) at all levels within the organization through hiring and talent management practices. Should you require accommodation in relation to a disability, please notify us during the…
Added 18 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
…women) at all levels within the organization through hiring and talent management practices. Should you require accommodation in relation to a disability, please notify us during the…
Added 18 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
…women) at all levels within the organization through hiring and talent management practices. Should you require accommodation in relation to a disability, please notify us during the…
Added 18 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Calgary, AB
- Volunteer
…women) at all levels within the organization through hiring and talent management practices. Should you require accommodation in relation to a disability, please notify us during the…
Added 19 mins ago
Carrier Manager
Lush Handmade Cosmetics
Toronto, ON
The Carrier Manager plays an essential role in growing talent in our business through collaboration and sharing best practices within the Logistics team. You know how to be curious about…
Added 34 mins ago
CG
Manager, Learning & Development
Compass Group Canada
Mississauga, ON
- Full-time
We’re looking for a Manager, Learning & Development to help build the foundation of how we onboard, develop and grow talent, while modernizing how learning drives capability across our…
Added 34 mins ago
RD
Associate Advisor
RBC Dominion Securities
Vancouver, BC
- Full-time
…an experienced Associate Advisor to join a premier Portfolio Manager (“PM”) team by providing exceptional client service as well as investment & wealth management advice. Candidates must…
Added 34 mins ago
R
Branch Manager- EN
RBC
Levis, QC
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 34 mins ago
Release Manager
Epic Games
Vancouver, BC
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.
Added 34 mins ago
Confidential Administrative Assistant
FortisBC
Prince George, BC
We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are…
Added 49 mins ago
T
Customer Experience Associate - Riverview
TD
Riverview, NB
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 1 hour ago
M
Key Account Specialist, Quarry Park
Mark's
Calgary, AB
- Full-time
…administrator providing day-to-day support to the Key Account Sales Manager(s) responsible for the account(s). This position offers ongoing specialized services that are unique to Mark’s…
Added 1 hour ago
TF
Accounting Manager, The Floor Show
The Floor Show Winnipeg
Winnipeg, MB
- Full-time
Reporting to the Vice-President, as the Accounting Manager you lead the accounting function, including financial reporting, budgeting, forecasting, cash flow oversight, internal controls,…
Added 1 hour ago
LF
Carrier Manager
Lush Fresh Handmade Cosmetics North America
Toronto, ON
- Full-time
The Carrier Manager plays an essential role in growing talent in our business through collaboration and sharing best practices within the Logistics team. You know how to be curious about…
Added 1 hour ago
E
Machinist
Emerson
Brantford, ON
- Full-time
…this role is $29.36 – $37.54 commensurate with the skills, talent, capabilities, and experience each candidate brings to a…
Added 1 hour ago
FS
Director, People & Culture - Workday Transformation Product Manager
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
This role serves as the Workday Product Manager for the Global P&C organization, with a focused mandate to redesign business processes across the Onboarding, Performance Management, Talent…

BrokerLink

Leader, PI Customer Experience

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

87,200 - 106,600

Incentive plan

Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Cantonese/Mandarin speaking Customer Experience Leader, Personal Insurance to join our growing team!

We are looking for someone who can motivate the front lines and encourage the team to learn, evolve and grow. You are someone who loves working with others to get things done. Collaboration is your middle name! Most importantly you understand that insurance isn’t about things. It’s about people.

What you’ll do here:

Responsible for all day-to-day team management.
Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
Develop succession planning for all key positions.
Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

Must be fluent in Cantonese and/or Mandarin
5+ years of insurance industry experience, with extensive personal lines experience
Minimum 1-2 years management experience
CIP or CAIB designation preferred, but not mandatory
Knowledge of Brokerage Management services and tools (EPIC).
Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The role involves managing daily personal insurance operations to achieve growth and profitability targets while leading and coaching a team. You will be responsible for implementing sales strategies, ensuring high-quality customer service, and overseeing administrative tasks including HR and IT management.

Requirements

Candidates must be fluent in Cantonese and/or Mandarin and possess at least 5 years of insurance industry experience with a focus on personal lines. A minimum of 1-2 years of management experience is required, and a CIP or CAIB designation is preferred.

Skills

Cantonese
Mandarin
Team management
Personal insurance
Customer service
Sales
Coaching
Performance management
Succession planning
Analytical skills
Organizational skills
Communication skills
Brokerage management services
EPIC

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee Share Purchase Plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Customer Experience
Management
Brokerage Management
EPIC
Sales
Profitability
Coaching
Succession Planning
Insurance Industry
CIP
CAIB
Cantonese
Mandarin
Customer Value Proposition
Operations Management
Performance Feedback
Marketing
Trade Shows
Administration
Payroll
Human Resources
Financial Targets
Policy Management
Accounts Receivable

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