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Added 2 mins ago
HN
restaurant manager
Hello Nori Inc.
Toronto, ON
- Full-time
Added 2 mins ago
CR
restaurant assistant manager
Chuck's Roadhouse Bar & Grill
Oakville, ON
- Full-time
Added 2 mins ago
M
Team Lead - Yorkdale Shopping Centre, Toronto
Moncler
Toronto, ON · North York, ON
- Full-time
As a Team Lead, you will be an ambassador of the Brand. You will assist the Store Director/Store Manager and/or Client Advisor Manager (CAM) to coach and develop the team, build Client…
Added 2 mins ago
KB
restaurant assistant manager
Karahi Boys
Mississauga, ON
- Full-time
Added 2 mins ago
R&
Project Manager – Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
…reporting capabilities, costing functions, and enterprise finance operations. This strategic program represents a significant investment and will leverage Oracle ERP as the target platform,…
Added 2 mins ago
CL
General Manager - Secure Destruction Recycling Facility
Clean Lifecycle Network (CLN)
Canada
- Full-time
CLN is seeking an experienced General Manager to lead the day-to-day operation of a secure destruction and materials recovery facility in Ancaster (Hamilton), Ontario. This is a hands-on,…
Added 2 mins ago
IB
Senior Manager, Admissions and Enrolment
International Business University
Toronto, ON
- Full-time
Join one of Canada's fastest-growing universities as our Senior Manager, Admissions and Enrolment, where you will play a key role in leading student enrolment operations, supporting…
Added 2 mins ago
LI
Finance Operations Manager (AP)
Livingston International
Toronto, ON
- Full-time
The Manager, Finance Operations is responsible for driving operational excellence across Finance Operations, including EPC, freight payables, and duty audit. Reporting to the Director,…
Added 2 mins ago
A
Assistant Sales Manager
Altis
Mississauga, ON
- Full-time
In this role, you'll work closely with the Showroom Manager to support daily operations, coach Sales Associates and deliver an exceptional customer experience. You'll lead by example on the…
Added 2 mins ago
TC
Manager, Fund Accounting (Real Assets)
The Citco Group Limited
Toronto, ON
- $111,000 to $133,000 CAD / year
- Full-time
As a key member of the Fund Accounting team, a Manager is responsible for producing high-quality NAV Packages. In addition, a Manager must develop strong technical and interpersonal skills…
Added 2 mins ago
S
Portfolio Risk Manager
Swoon
Toronto, ON
- Full-time
Now Hiring: Portfolio Risk Manager (Private Wealth Management Operations)
Added 2 mins ago
FB
Assistant Deli/Cheese Manager
Farm Boy Inc.
Toronto, ON
- $21.5 CAD / hour
- Full-time
Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
Added 2 mins ago
G
Maketing Manager
GluteNull
Port Coquitlam, BC
- Full-time
The Opportunity: We are hiring a Marketing Manager to lead the next stage of our growth. In 2026, a Glutenull brand has to operate like a media company - great product is the price of…
Added 2 mins ago
OH
Support Service Office, Facilities, Temporary Full Time, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Under the Direction of the Manager, Emergency Management, Facilities and Procurement, the Support Services Officer is responsible for ensuring that facilities management and office support…
Added 2 mins ago
OL
Senior Project Manager
Ocuco Limited
Burnaby, BC
- Full-time
…dedicated to helping eyecare professionals streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation…
Added 2 mins ago
T
Human Resources & Administration Manager
TalentWorld
Toronto, ON · North York, ON
- Full-time
TalentWorld is recruiting a Human Resources & Administration Manager in North York, Ontario, for one of its valued partners.
Added 2 mins ago
LB
Finance Manager
Larga Baffin Ltd.
Ottawa, ON
- Full-time
…compliance, financial analysis, and internal controls. The Finance Manager works collaboratively with all departments and partners closely with Human Resources to support organizational…
Added 4 mins ago
C
Ingénieur de rotation
CAE
Montreal, QC
- Full-time
…innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster,…
Added 4 mins ago
CT
Store Loss Prevention Lead, Oshawa Centre
Canadian Tire Corporation
Oshawa, ON
- Full-time
Reporting to the Store General Manager, you will be responsible for leading the effort to reduce internal and external loss within the store by being a presence on the sales floor and…
Added 4 mins ago
B
Enterprise Regulatory Compliance Testing - Business Program Specialist
BMO
Toronto, ON · FCP
- Full-time
…regulatory risk appetite based on an understanding of business operations and stakeholder…
Added 4 mins ago
B
Représentant service à la clientèle
BMO
Montreal, QC
- Part-time
Added 4 mins ago
BB
Retail Sales & Technical Service Supervisor
Best Buy Canada
Kingston, ON
- Full-time
…lead at Best Buy. In this role, you will lead, develop and support our computer solutions and services team and work together to create an amazing customer experience at the computer…
Added 4 mins ago
SJ
Account Executive, Programmatic & Data Solutions
St. Joseph Communications
Toronto, ON
- $90,000 to $110,000 CAD / year
Work with internal data and operations teams to scope, launch and optimize campaigns
Added 4 mins ago
L
Store Operations Manager
LCBO
Toronto, ON
- Full-time
…In this LCBO store leadership role reporting to the District Manager, you'll build a robust store team. Every day you'll achieve store results and promote responsible…
Added 4 mins ago
L
Store Operations Manager
LCBO
Aurora, ON
- Full-time
…In this LCBO store leadership role reporting to the District Manager, you'll build a robust store team. Every day you'll achieve store results and promote responsible…

BrokerLink

Leader, PI Customer Experience

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

87,200 - 106,600

Incentive plan

Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Cantonese/Mandarin speaking Customer Experience Leader, Personal Insurance to join our growing team!

We are looking for someone who can motivate the front lines and encourage the team to learn, evolve and grow. You are someone who loves working with others to get things done. Collaboration is your middle name! Most importantly you understand that insurance isn’t about things. It’s about people.

What you’ll do here:

Responsible for all day-to-day team management.
Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
Develop succession planning for all key positions.
Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

Must be fluent in Cantonese and/or Mandarin
5+ years of insurance industry experience, with extensive personal lines experience
Minimum 1-2 years management experience
CIP or CAIB designation preferred, but not mandatory
Knowledge of Brokerage Management services and tools (EPIC).
Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The role involves managing daily personal insurance operations to achieve growth and profitability targets while leading and coaching a team. You will be responsible for implementing sales strategies, ensuring high-quality customer service, and overseeing administrative tasks including HR and IT management.

Requirements

Candidates must be fluent in Cantonese and/or Mandarin and possess at least 5 years of insurance industry experience with a focus on personal lines. A minimum of 1-2 years of management experience is required, and a CIP or CAIB designation is preferred.

Skills

Cantonese
Mandarin
Team management
Personal insurance
Customer service
Sales
Coaching
Performance management
Succession planning
Analytical skills
Organizational skills
Communication skills
Brokerage management services
EPIC

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee Share Purchase Plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Customer Experience
Management
Brokerage Management
EPIC
Sales
Profitability
Coaching
Succession Planning
Insurance Industry
CIP
CAIB
Cantonese
Mandarin
Customer Value Proposition
Operations Management
Performance Feedback
Marketing
Trade Shows
Administration
Payroll
Human Resources
Financial Targets
Policy Management
Accounts Receivable

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