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Added 1 min ago
LV
MANAGER-EN
La Vie En Rose
Richmond, BC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 1 min ago
SH
Enterprise Services (ES) Engagement Manager
Siemens Healthineers
Oakville, ON
- Full-time
As the Engagement Manager in the Enterprise Services Business, you will lead the successful execution of the comprehensive Trillium Health Partners MES agreement and the medical equipment,…
Added 1 min ago
SH
Store Manager The Bay Centre
Sunglass Hut
Victoria, BC
- Full-time
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 1 min ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Victoria, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 1 min ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Burlington, ON
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 1 min ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Langford, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 1 min ago
LV
MANAGER-EN
La Vie En Rose
Kelowna, BC
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 1 min ago
BV
ASSISTANT MANAGER
Bikini Village
Burlington, ON
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 1 min ago
BV
MANAGER
Bikini Village
Kelowna, BC · Greater Kelowna Metropolitan Area
- Full-time
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 1 min ago
BV
ASSISTANT MANAGER
Bikini Village
Victoria, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 1 min ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Kelowna, BC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 1 min ago
CG
Proposal Specialist
Calian Group
Ottawa, ON
- Full-time
We are looking for a Proposal Specialist to lead Calian’s bid process from project initiation through contract award for our service lines. In addition to proposal coordination…
Added 1 min ago
FG
Service Account Manager
Flynn Group of Companies
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
Flynn Group of Companies is currently seeking a Service Account Manager to join our Vancouver Branch (located at 19175 22 Avenue, Surrey BC). Flynn is the Leading Building Envelope…
Added 1 min ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Dartmouth, NS
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 1 min ago
S
Staff Technical Program Manager (Canada )
Shopify
Canada
- Full-time
…in assessing team fit and leveling throughout our interview process to ensure the best match for both the candidate and our…
Added 1 min ago
DL
Senior Human Resources Business Partner
DM Lyons Consulting
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
Provide input on process improvements that enhance the employee and manager experience.
Added 1 min ago
SL
Partenaire, développement des affaires/Business Development Partner
Sun Life Québec
Sherbrooke, QC
- Full-time
Added 1 min ago
TH
Digital Content Specialist
The Home Depot Canada
Toronto, ON
- Full-time
Reports to Manager of Ecomm Product Enrichment
Added 1 min ago
RS
Sr Product Analyst - Rogers Sports & Media
Rogers Sports & Media
Toronto, ON
- Full-time
…Salesforce Marketing Cloud), Nice to have adtech (Google Ad Manager, DSPs, SSPs, Google DV360), data science tools (Jupyter…
Added 1 min ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
The position serves as backup to the Customer Service Manager and provides leadership to the Customer Experience Specialist.
Added 1 min ago
S
In Store Bakery - Baker
Sobeys
Red Deer, AB
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 1 min ago
EA
Consultant, ICT Systems Engineering, Level 3, Epic, Non-mgmt
Epic A Bell MTS Company
Winnipeg, MB
- Full-time
· Accurately log tickets and resolutions into service desk software management system; maintain vigilant maintenance of this process
Added 1 min ago
SA
Cook 2 (Full-Time) - YYZ Airport
SSP America
Mississauga, ON
- Full-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 1 min ago
SA
Cook 2 (Full-Time) - (YYZ Airport)
SSP America
Mississauga, ON
- Full-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 1 min ago
SC
Store Loss Prevention Lead, Yorkdale Mall
Sport Chek
Toronto, ON
- Full-time
Reporting to the Store General Manager, you will be responsible for leading the effort to reduce internal and external loss within the store by being a presence on the sales floor and…

BrokerLink

Leader, PI Customer Experience

Markham, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

Original job description

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

Pay at BrokerLink is about much more than just salary.

Flexible work arrangements

- Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more

Share plan & other savings

Salary range (but not limited to):

87,200 - 106,600

Incentive plan

Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)

As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions.

Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for a Cantonese/Mandarin speaking Customer Experience Leader, Personal Insurance to join our growing team!

We are looking for someone who can motivate the front lines and encourage the team to learn, evolve and grow. You are someone who loves working with others to get things done. Collaboration is your middle name! Most importantly you understand that insurance isn’t about things. It’s about people.

What you’ll do here:

Responsible for all day-to-day team management.
Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.
Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.
Communicate, implement, and monitor strategies to ensure goals and objectives are attained.
Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.
Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.
Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.
Develop succession planning for all key positions.
Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.
Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.
Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

Must be fluent in Cantonese and/or Mandarin
5+ years of insurance industry experience, with extensive personal lines experience
Minimum 1-2 years management experience
CIP or CAIB designation preferred, but not mandatory
Knowledge of Brokerage Management services and tools (EPIC).
Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

Apply About employer

More about this job

Responsibilities

The role involves managing daily personal insurance operations to achieve growth and profitability targets while leading and coaching a team. You will be responsible for implementing sales strategies, ensuring high-quality customer service, and overseeing administrative tasks including HR and IT management.

Requirements

Candidates must be fluent in Cantonese and/or Mandarin and possess at least 5 years of insurance industry experience with a focus on personal lines. A minimum of 1-2 years of management experience is required, and a CIP or CAIB designation is preferred.

Skills

Cantonese
Mandarin
Team management
Personal insurance
Customer service
Sales
Coaching
Performance management
Succession planning
Analytical skills
Organizational skills
Communication skills
Brokerage management services
EPIC

Benefits

Flexible work arrangements
Wellness account
Share plan
Employee Share Purchase Plan
Group RRSP
DPSP
Incentive plan
Annual bonus

Visa sponsorship

Not detected in the job text

Keywords

Personal Insurance
Customer Experience
Management
Brokerage Management
EPIC
Sales
Profitability
Coaching
Succession Planning
Insurance Industry
CIP
CAIB
Cantonese
Mandarin
Customer Value Proposition
Operations Management
Performance Feedback
Marketing
Trade Shows
Administration
Payroll
Human Resources
Financial Targets
Policy Management
Accounts Receivable

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